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All Journal Semantik MEDIA EKONOMI & TEKNOLOGI INFORMASI Jurnal Penelitian Ekonomi dan Bisnis MEDIA Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Wasana Nyata Jurnal Pengabdian Mandiri Innovative: Journal Of Social Science Research WASANA NYATA
Yohan Wismantoro
Fakultas Ekonomi Dan Bisnis, Universitas Dian Nuswantoro, Semarang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary Other

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Journal : MEDIA EKONOMI

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MODEL ANTECEDEN LOYALITAS KONSUMEN ( STUDI DI RUMAH SAKIT RSUD KOTA SEMARANG) Wismantoro, Yohan
MEDIA EKONOMI & TEKNOLOGI INFORMASI Vol 17, No 2 (2011): Media Ekonomi dan Teknologi Informasi
Publisher : MEDIA EKONOMI & TEKNOLOGI INFORMASI

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Abstract

The research examine satisfaction dan loyalty in RSUD Semarang. Data analysis techniques used the structural equation model (SEM) with 115 samples of datas. From the analysis it can be concluded that the dimensions of physician services, nursing services, inpatient room comfort and the environment, long waiting time, non-medical staff services and payment service contribute to the quality of service at the Semarang City RSUD. Service quality significantly influence patient satisfaction the semarang City RSUD. Quality of service does not significantly influence patient loyalty the Semarang City RSUD. Satisfaction significantly influence to patient loyalty the Semarang City RSUDKeywords: quality of service, patient satisfaction, loyalty
Penerapan Self Service Technology ATM terhadap Kepuasan Pelanggan (Studi di Bank Mandiri Semarang) Wismantoro, Yohan Wismantoro
MEDIA EKONOMI & TEKNOLOGI INFORMASI Vol 21, No 2 (2013): MEDIA Ekonomi & Teknologi Informasi
Publisher : MEDIA EKONOMI & TEKNOLOGI INFORMASI

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Information technology can be seen in all aspects of life, both in business activities and in social life. This study aims to determine the ease of use factor, convenience and performance together against the perceived satisfaction of bank customers. Population in this research are the customers Bank Mandiri Semarang with convenience sampling methods of 100 responden. Analysis tools used in this study is regression analysis. The research proves that ease of use, convenience variables, and performance positively proven and significant effect on satisfaction
Co-Authors Aryanto, Vincent Didiek Wiet Desy Herma Fauza Dian Indriana Hapsari Febrianur Ibnu Fitroh Sukono Putra Imang Dapit Pamungkas Nanda Adhi Purusa Rizki Puspita Sari Roymon Panjaitan Susilowati, MG Westri Kekalih Vernando Satria Wijaya Widyatmoko Karis