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Yohan Wismantoro
Fakultas Ekonomi Dan Bisnis, Universitas Dian Nuswantoro, Semarang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary Other

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MODEL ANTECEDEN LOYALITAS KONSUMEN ( STUDI DI RUMAH SAKIT RSUD KOTA SEMARANG) Wismantoro, Yohan
MEDIA EKONOMI & TEKNOLOGI INFORMASI Vol 17, No 2 (2011): Media Ekonomi dan Teknologi Informasi
Publisher : MEDIA EKONOMI & TEKNOLOGI INFORMASI

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Abstract

The research examine satisfaction dan loyalty in RSUD Semarang. Data analysis techniques used the structural equation model (SEM) with 115 samples of datas. From the analysis it can be concluded that the dimensions of physician services, nursing services, inpatient room comfort and the environment, long waiting time, non-medical staff services and payment service contribute to the quality of service at the Semarang City RSUD. Service quality significantly influence patient satisfaction the semarang City RSUD. Quality of service does not significantly influence patient loyalty the Semarang City RSUD. Satisfaction significantly influence to patient loyalty the Semarang City RSUDKeywords: quality of service, patient satisfaction, loyalty
Penerapan Self Service Technology ATM terhadap Kepuasan Pelanggan (Studi di Bank Mandiri Semarang) Wismantoro, Yohan Wismantoro
MEDIA EKONOMI & TEKNOLOGI INFORMASI Vol 21, No 2 (2013): MEDIA Ekonomi & Teknologi Informasi
Publisher : MEDIA EKONOMI & TEKNOLOGI INFORMASI

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Abstract

Information technology can be seen in all aspects of life, both in business activities and in social life. This study aims to determine the ease of use factor, convenience and performance together against the perceived satisfaction of bank customers. Population in this research are the customers Bank Mandiri Semarang with convenience sampling methods of 100 responden. Analysis tools used in this study is regression analysis. The research proves that ease of use, convenience variables, and performance positively proven and significant effect on satisfaction
MODEL ANTECEDEN LOYALITAS KONSUMEN ( STUDI DI RUMAH SAKIT RSUD KOTA SEMARANG) Wismantoro, Yohan
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 17, No 2 (2011): Media Ekonomi dan Teknologi Informasi
Publisher : JURNAL PENELITIAN EKONOMI DAN BISNIS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research examine satisfaction dan loyalty in RSUD Semarang. Data analysis techniques used the structural equation model (SEM) with 115 samples of datas. From the analysis it can be concluded that the dimensions of physician services, nursing services, inpatient room comfort and the environment, long waiting time, non-medical staff services and payment service contribute to the quality of service at the Semarang City RSUD. Service quality significantly influence patient satisfaction the semarang City RSUD. Quality of service does not significantly influence patient loyalty the Semarang City RSUD. Satisfaction significantly influence to patient loyalty the Semarang City RSUDKeywords: quality of service, patient satisfaction, loyalty
Analisis Faktor-faktor yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Wismantoro, Yohan
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 1, No 2 (2013): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : JURNAL PENELITIAN EKONOMI DAN BISNIS

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Abstract

customer loyalty is still believed to be a strategy used to determine the success of a company.
Analisis Faktor-faktor yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Wismantoro, Yohan
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 21, No 1 (2013): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : JURNAL PENELITIAN EKONOMI DAN BISNIS

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Abstract

Customer loyalty is still believed to be a strategy used to determine the success of a company.
Penerapan Self Service Technology ATM terhadap Kepuasan Pelanggan (Studi di Bank Mandiri Semarang) Wismantoro, Yohan Wismantoro
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 21, No 2 (2013): MEDIA Ekonomi & Teknologi Informasi
Publisher : Universitas Dian Nuswantoro Semarang

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Abstract

Information technology can be seen in all aspects of life, both in business activities and in social life. This study aims to determine the ease of use factor, convenience and performance together against the perceived satisfaction of bank customers. Population in this research are the customers Bank Mandiri Semarang with convenience sampling methods of 100 responden. Analysis tools used in this study is regression analysis. The research proves that ease of use, convenience variables, and performance positively proven and significant effect on satisfaction
IT-BASED SERVICE DI PERGURUAN TINGGI (DAMPAK TERHADAP KEPUASAN DAN LOYALITAS) Yohan Wismantoro
Semantik Vol 1, No 1 (2011): Prosiding Semantik 2011
Publisher : Semantik

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Abstract

This study explores the impact of information technology (IT) on service quality in the higher education sector. It proposes a service quality model that links customer perceived IT- based service options to traditional service dimensions as measured by SERVQUAL in the context of customer perceived service quality and customer satisfaction. The model also incorporates several variables affecting customers’ perceptions of IT-based services, and was tested by a structural equation modeling approach using sample data collected from higher education customers. The results indicate that IT-based services have a directimpact on the SERVQUAL dimensions and an indirect impact on customer perceived service quality andcustomer satisfaction. The analyses also show that customers’ evaluations of IT-based services are affected by their preference towards experiences in using IT-based services.Keywords : Information technology, Service qualit,y, IT-based service
Pengaruh Costomer Orientation of Service Employee (COSE) terhadap Kepuasan, Komitmen dan Retensi Konsumen Yohan Wismantoro
Semantik Vol 3, No 1 (2013): Semantik 2013
Publisher : Semantik

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Abstract

COSE (Customer Orientation of Service Employees) yang merupakan  orientasi pelanggan pada tenaga pelayanan sering dianggap sebagai penentu utama keberhasilan dalam industri jasa. Pendekaatan COSE dapat dikonseptualisasi menjadi empat dimensi yang terdiri dari keterampilan teknis, keterampilan sosial, motivasi, dan  kekuatan pengambilan keputusan. Model  pelayanan berorientasi pelanggan ini secara langsung mempunyai dampak terhadap kepuasan konsumen, komitmen dan retensi konsumen. Model ini kemudian diuji secara empiris terhadap sampel 100 konsumen di PT Mabua Harley-Davidson (MHD) Semarang dengan menggunakan SEM. Hasil yang diperoleh, COSE memberikan dukungan untuk sebagian besar hipotesis.
Analisis Perceived Service Quality terhadap Loyalitas : Trust dan Satisfaction sebagai mediator Wismantoro Yohan
Semantik Vol 1, No 1 (2011): Prosiding Semantik 2011
Publisher : Semantik

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Abstract

Abstract : the research object is perum pegadaian cabang bulumanis. The purpose of this study to analyze the perceived service quality to customer satisfaction , customer loyalty and costomer trust. The research sampel of 100 responden with sampling techhnique is a non probability sampling . The result show thet perceived service quality has a positive and significant impace on customer satisfaction , perceived service quality has a positive and significant influence on customer loyalty, perceived service quality has a positive and significant influence on trust, customer satisfaction has a positive and significant influence on customer loyality and trust has a positive and significant influence on customer loyalty
Model Pendekatan Manajemen Resiko Keamanan Dalam e-Commerce Wismantoro Yohan
Semantik Vol 1, No 1 (2011): Prosiding Semantik 2011
Publisher : Semantik

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Abstract

ABSTRACT: E-commaerce security is a complex issue; it is concerned wiht a number of security risks that can appear at either a technical level or organisational level. This paper uses a systemic framework, the viable system model (VSM) to determine the high level security risks and then uses baseline security methods todetermine the lower level security risks.Keyword: Electronic commerce, Risk analysis, Information system
Co-Authors Aryanto, Vincent Didiek Wiet Desy Herma Fauza Dian Indriana Hapsari Febrianur Ibnu Fitroh Sukono Putra Imang Dapit Pamungkas Nanda Adhi Purusa Rizki Puspita Sari Roymon Panjaitan Susilowati, MG Westri Kekalih Vernando Satria Wijaya Widyatmoko Karis