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All Journal Semantik MEDIA EKONOMI & TEKNOLOGI INFORMASI Jurnal Penelitian Ekonomi dan Bisnis MEDIA Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Wasana Nyata Jurnal Pengabdian Mandiri Innovative: Journal Of Social Science Research WASANA NYATA
Yohan Wismantoro
Fakultas Ekonomi Dan Bisnis, Universitas Dian Nuswantoro, Semarang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary Other

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Journal : MEDIA

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS PELANGGAN (Studi Pelanggan Telkom Speedy Kantor Daerah Layanan Telekomunikasi Semarang) Yohan Wismantoro
MEDIA Vol 21, No 1 (2013): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : MEDIA

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Abstract

Customer loyalty is still believed to be a strategy used to determine the success of a company. Model of product quality, service quality is customer-oriented service  have an impact directly on customer satisfaction and Loyality. Model then tested empirically towards a sample of consumers Speedy Semarang Regional Office of Telecommunications Services by using SEM. The results obtained, the quality of product and service quality and significant positive effect on satisfaction. Similarly, satisfaction have a significant positive effect on loyalty.
Penerapan Self Service Technology ATM terhadap Kepuasan Pelanggan (Studi di Bank Mandiri Semarang) Yohan Wismantoro
MEDIA Vol 21, No 2 (2013): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : MEDIA

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Information technology can be seen in all aspects of life, both in business activities and in social life. This study aims to determine the ease of use factor, convenience and performance together against the perceived satisfaction of bank customers. Population in this research are the customers Bank Mandiri Semarang with convenience sampling methods of 100 responden. Analysis tools used in this study is regression analysis. The research proves that ease of use, convenience variables, and performance positively proven and significant effect on satisfaction
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PEGAWAI NEGERI SIPIL PADA BADAN PERTANAHAN NASIONAL KABUPATEN BOYOLALI Desy Herma Fauza; Yohan Wismantoro
MEDIA Vol 22, No 1 (2014): MEDIA Ekonomi & Teknologi Informasi
Publisher : MEDIA

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The purpose of this research is to exam the influences of leadership, organizational commitment, and job environment in the organization toward job’s satisfaction and also increasing of the employee’s performance. The responder of this research were 80 employee’s of Agrarian Office of Boyolali Regency. SPSS for Windows v.18 program is being used to analyzed the collected data. The analysis are proven that leadership, organizational commitment, and job environment in the organization will bring a positive impact and increasing the job’s satisfaction significantly. Furthermore, job’s satisfaction and organizational commitment will bring a positive effect and increasing of employee’s performance significantly. Leadership and  job environment, however, are not significantly related to the employee’s performance, influenced by the intervening variable is employee job’s satisfaction. From seven hypotheses that proposed, only five hypotheses supported, there are the  first, second, third, fourth, and sixth hypotheses.This empirical results indicated in order to increase the job’s satisfaction in Agrarian Office of Boyolali Regency, needs to put an attention in the leadhership, organizational commitment,  job environment, and other factors. It is expected increasing of  employee  job’s satisfaction then projected employee’s performance is also likely to increase., so it can minimize the delay of a certificate endorsement which is still a lot of outstanding requests that can not be resolved in accordance with the incoming request.
Co-Authors Aryanto, Vincent Didiek Wiet Desy Herma Fauza Dian Indriana Hapsari Febrianur Ibnu Fitroh Sukono Putra Imang Dapit Pamungkas Nanda Adhi Purusa Rizki Puspita Sari Roymon Panjaitan Susilowati, MG Westri Kekalih Vernando Satria Wijaya Widyatmoko Karis