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Ahmad Sururi
Departement Of Public Administration Serang Raya University
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Journal : Jurnal Ilmiah Wahana Bhakti Praja

 1 
SERVICE INNOVATION OF VEHICLE TAX IN IMPROVING QUALITY OF PUBLIC SERVICE TO SAMSAT OFFICE OF PANDEGLANG REGENCY Diki Defrian; Ahmad Sururi; Budi Hasanah
Jurnal Ilmiah Wahana Bhakti Praja Vol 11 No 2 (2021)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v11i2.2100

Abstract

The complexity of problems such as piling up queues, illegal fees, the practice of brokers and the lack of willingness and awareness of the public in paying motor vehicle taxes are some of the problems that must be faced by the UPT Samsat Pandeglang Regency. The purpose of this study was to discuss the innovation of motor vehicle tax services in improving the quality of public services in Samsat, Pandeglang Regency. This research method uses a descriptive type with a qualitative approach. The data collection techniques in the form of observation, interviews and documentation as well as data analysis techniques include reduction, verification and conclusion. The results of the study indicate that the implementation of the motor vehicle tax service innovation in Samsat, Pandeglang Regency, has been running well, although it is still necessary to continue to encourage more intensive service innovations on indicators of suitability and complexity. Keywords: Innovation, Public Service, Vehicle Tax, Pandeglang.
Co-Authors Abdul Malik Adam Maulana Noval Ahmad Zainuri Ahmad Zainuri Ahmad Zainuri Andini Ayu Lestari Annisa Dwianti Annisa Dwianti Berthanilla, Rethorika Budi Hasanah Budi Hasanah Budi Hasanah Budi Hasanah Daffa Putri Prananda Diki Defrian Fuqoha, Fuqoha Hasuri Hasuri Hasuri, Hasuri Hera Yuliani Indrianti Azhar Firdausi Jessica Lofty Kartika Shania Ningrum Marthalena Marthalena Maudy Fatimah Mayu Ma’lumatiyah Mayu Ma’lumatiyah Putri, Liza Diniarizky Rachmi Yulianti Rachmi Yulianti Rahmi Mulyasih Rahmi Winangsih Rama Tamara Rapi Amin Rethorika Berthanila Rida Aulia Siska Mardiana Siti Khaerunissa Sukendar Sukendar Sukendar Yulianti, Rachmi