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All Journal Jurnal Ilmu Administrasi Bisnis

Hari Susanta Nugraha

Jurusan Ilmu Administrasi Bisnis

Author-ID : 4415031

Economics, Econometrics & Finance

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PENGUKURAN KINERJA PERUSAHAAN DENGAN MENGGUNAKAN PENDEKATAN BALANCED SCORECARD (Studi Kasus pada CV. Roda Mas Jaya Semarang) Indra Novanditya; Hari Susanta Nugraha; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 2, No 4 (2013)
Publisher : Universitas Diponegoro

Balanced scorecard has a privilege in terms of coverage measurement is a fairly comprehensive because while taking into consideration the financial performance, balanced scorcard also consider the performance of non-financial performance, namely customer, internal business processes, and learning and growth. Referring to the problems faced by CV. Roda Mas Jaya Semarang, this research examines: "Measurement of Company's Performance by Using the Balanced Scorecard Approach (A Case Study at CV. Roda Mas Jaya Semarang)." Because until now CV. Roda Mas Jaya Semarang has not been using the balanced scorecard to measure performance. Type of research is a case study. The data used inthis study is primary data obtained through focus group discussions and using data collection instruments such as questionnaires. And secondary data from the financial statements for 2009, 2010 and 2011. Data analysis begins with translating the vision and mission into strategic goals, set target and weights through the focus group discussions, performing measurements on each perspective and calculates a score balanced scorecard. Based on the analysis, it could be concluded that the balanced scorecard is a total score 182,73 and in the category of healthy. Perspective of financial, customer perspective and perspective learning and growth in the category of helathy as expected. And perspective of internal business processes in the category not healthy. Advice can be gives to the company is to improve the performance of the nonfinancialaspects, aspecially in the perspective learning and growth.

EFFECT OF MOTIVATION AND TRAINING TO EMPLOYEES PERFORMANCE Aris Setiawan Djody; Hari Susanta Nugraha; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 3, No 4 (2014)
Publisher : Universitas Diponegoro

Commonly, every company in running its operational activity requires supported factor that to achieve good performance and high productivity. Human resources is one of the most important factors, because in the absence of good quality of the role of quality human resources, company activities will not be implemented optimally. To achieve a company goals, employees need motivation to improve performance. In addition motivation factor of work, the need for training as a process that complement of workers to get knowledge with specialized skills. This study was conducted to determine the effect of training on motivation to performance of the production employees case studies on women workers in PT. Ungaran Sari Garment Unit Pringapus. In this study the data obtained using the technique of random sampling with sample determination that is done with the formula in the opinion of Slovin as many as 98 respondents. Analysis that conducted is multiple regression analysis, hypothesis testing via t-test and F-test, the coefficient of determination and cross-tabulations. From the analysis of regression the equation result is Y = 6.040 + 0,097X1+ 0,275X2. Where the performance variable (Y), motivation (X1), and training (X2). Hypothesis testing using t test and F test showed that the two independent veriabel studied was shown to significantly affect the performance dependent variable. Suggestion that proposed by author, among others, should emphasize the importance of regulating others, reach a future in the company, seeking feedback in the work and the opportunity to achieve the goals (ideals) life / work. Moreover, the authors also suggested to maintain the achievements of training that already good and reduce the error rate in the work by analyzing mistakes that often in job then provide specific training to employees about the mistakes often made when the employee works.

Pengaruh CAR, NIM, BOPO, dan LDR terhadap Tingkat Profitabilitas (pada bank umum go public periode 2008-2012 Muhammad Aldi; Hari Susanta Nugraha; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 4, No 3 (2015)
Publisher : Universitas Diponegoro

Bank is the industries which the main activity of the bank itself is fund gathering from public to obtain earnings. The ratio that used for the profitability is ROA and ROE, because it can identify the ability of bank management in managing the assets under their control to generate the income. To see the performance of a bank compared to the other banks, we can compare the absolut figures and financial ratios that achieved from the bank. Because of that thing that already explained, this study named CAR, NIM, BOPO, dan LDR as a ratio that are considered to affect the profitability of the bank. This study aims to determine the effect of the CAR, NIM, BOPO,and LDR against the Profitability level during the period 2008-2012 . Methods in this research using secondary data of each variable . The sample in this study amounted to 35 go public banks period 2008-2012 with purposive sampling technique. Scale measurements using a measuring scale ratio. In linear regression analysis was used and the significance test using SPSS 15.0 .From the results of the data analysis it can be concluded that , CAR has a significant effect on profitability. NIM has a significant effect on profitability. BOPO has a significant effect on profitability. LDR has no effect on profitability. Simultaneously, CAR, NIM, BOPO, and LDR has a significant impact on profitability amounted to 95,6 % . NIM has the biggest impact with 0,350 standardized coefficient beta score. The researchers suggest that management also consider the other factors beside CAR, NIM, BOPO, dan LDR for consideration in analysing the level of bank profitability.

ANALISIS KEPUASAN PEMEGANG POLIS ATAS PELAYANAN PT. PRUDENTIAL LIFE ASSURANCE SM1 SEMARANG Ruditya Endi Pratama; Hari Susanta Nugraha; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 1, No 2 (2012)
Publisher : Universitas Diponegoro

The purpose of this study is to examine the satisfaction of insurance police holder of PT. Prudential Life SM1 Semarang upon service rendered to insurance police holder. This study uses the type of descriptive research. The results of this research is satisfaction of customer based on dimension of quality of responsiveness, reliability, assurance, empathy and direct evidence which is nearly in accordance with customers expectation. Result of analysis shows that accordance between expectation and performance of the quick and proper service about the process of police issuance was 87.45%. The process of police cashing was 90.11%, administration procedure and easy payment was 85.27%, providing clear and easy-to-understand information was 84.05%, responsiveness of PT. Prudential Life SM1 Semarang’s employee was 88.25%, capability of employee to respond to complaint and problem of customers was 83.30%, answering telephone from customer well and quickly was 80.19%, accuracy of information related to claims was 83.55%, employee’s knowledge and skill was 85.78%, polite and friendly service were 89.89%, employee’s integrity was 87.44%, assurance of security and trust against customers was 82.53%. Generally, result of analysis shows that service of PT. Prudential Life SM1 Semarang toward insurance police holder was satisfactory enough.

ANALISIS PENGEMBANGAN PRODUK RADIO KAYU MAGNO (Studi pada CV. Piranti Works Kecamatan Kandangan Kabupaten Temanggung) Ferdiyan Imam Prihandono; Hari Susanta Nugraha; Agung Budiatmo
Jurnal Ilmu Administrasi Bisnis Vol 5, No 1 (2016)
Publisher : Universitas Diponegoro

New Product Development activity which run by CV. Piranti Works on radio scope product had successfully create a brand new product through its Magno wooden radio. From this activity CV. Piranti Works is able to increase the acceptance of radio product in the middle of many other modern electronic products. The main point on this research that researcher is trying to find is how CV. Piranti Works runs the New Product Development activities that leads to creation of Magno wooden radio.The type of this research is descriptive qualitative study, this research is focused on New Product Development steps including ideas generate, prototyping, product test and evaluation steps. Data collection methods used in this research are interviews, observations and documents study. While the scope of this research is include whole divisions of CV. Piranti Works with the owner and its staff as the key informants.The result shows that four steps of New Product Development that run in making Magno wooden radio are all related and affect each other. There are differences between New Product Development which is run by CV. Piranti Works and the NPD Models, in which the New Product Development that run by CV. Piranti Works is focused on developing the value of the product besides intensifying the market, and as a social oriented product.The Conclusion of this research as CV. Piranti Works run its New Product Development activity is the creation of development method which is called “New Craft” method, while “Brand Story” method used as a promotion method using the principles of social marketing. There are several challenges that may comes, first is how can CV. Piranti Works keeps its product life cycle, second is how can this product and its story could be spread out more widely to the market. Hopefully that CV. Piranti Works could use a more modern technology to overcome obstacles in realizing the design, also optimizing the use of magno-radio.com website and relation with other media partners in term of communicating brand story and firm’s social activity.

PENGARUH PELAYANAN PRIMA DAN HARGA TERHADAP LOYALITAS PELANGGAN (Studi pada Pelanggan Layanan PT. Pos Indonesia Semarang) Fajar Andrianto Saputra; Hari Susanta Nugraha; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Vol 4, No 3 (2015)
Publisher : Universitas Diponegoro

This research is motivatedany decrease in the number of customers by PT. Pos Indonesia. Because the customers are less satisfied with respect to the service provided by PT Pos Indonesia so many customers who move to other delivery services. The purpose of doing research is to figure out how big the influence of excellent service and price to customer loyalty, PT. Pos Indonesia. Sampling techniques using non probability sampling with the kind of purposive sampling. The respondents in this study amounts to 100 respondents. The analysis used in a research is quantitative analysis using the software SPSS 20.0 for Windows Evaluatin Version, where previously done test validity, reliability, cross-tab, the coefficient of correlation, simple and multiple regression analysis, the coefficient of determination, test of significance (t-test and F-test) in advance. The results of research show that excellent service (X1) and price (X2) partially or simultaneous affect customer loyalty (Y).

PENGARUH CITRA MEREK DAN PENGALAMAN KONSUMEN TERHADAP LOYALITAS KONSUMEN SEPATU SNEAKER MEREK CONVERSE (STUDI KASUS PADA PENGGUNA SEPATU SNEAKER MEREK CONVERSE DI KOTA SEMARANG) Aldo Dwi Wicaksono; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 6, No 2 (2017)
Publisher : Universitas Diponegoro

Every company expect to have a high customer loyalty. But, there is a Converse sneakers product sales degression in Semarang City based on observation that also indicate a degression in customer loyalty. Based on observation and theoritical study, that degression supected caused by low brand image factor and low customer experience factor. Therefore, the purpose of this research is to find out the impacts of brand image and cutomer experience towards Converse sneakers cutomer loyalty, both in partial and simultant.Amount of the samples in this research is 100 respondents that were taken using accidental sampling technic. To the respondents given a questionnaire in periode between 17-31 Augustus 2016. The statistic analyst instrument that used in this research is partial regression and simultant regression.After editing, coding, and tabulation, this research results these conclution: 1) Brand image positively and significantly impacts on Converse sneakers cutomer loyalty, 2) Customer experience positively and significantly impacts on Converse sneakers customer loyalty. 3) Brand image and customer experience simultaneously impacts on Converse sneakers customer loyalty.

PENGARUH KEPEMIMPINAN DAN KOMPENSASI TERHADAP KINERJA MELALUI PENINGKATAN DISIPLIN KERJA PADA KARYAWAN BAGIAN PRODUKSI PT. GENTONG GOTRI SEMARANG Muhammad Sulthon Ardyansyah; Hari Susanta Nugraha; Sendhang Nurseto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 1 (2014)
Publisher : Universitas Diponegoro

This study aims to determine whether there is influence between leadership, compensation on the performance through enhancing work discipline. Population of this research is the production workers of Gentong Gotri Semarang Co., Ltd. and the researchers took 76 workers as respondents. This type of research is explanatory research with primary data collection through questionnaires from using simple random sampling technique. Analysis techniques using validity, reliability test, simple linear regression, multiple linear regression, t test, and F test with SPSS version 15. The calculation results of multiple linear regression can be shown by the equation Y = 4,432 + 0,600X1 + 0,105X2 – 0,095Y1. Known that jointly leadership, compensation and work discipline effect on performance. Partially, the influence of leadership on performance of 64,7%, amounting to 29,4% compensation and work discipline of 4,2%. Simultaneously, the influence of the leadership and compensation for occupational performance through increased discipline at 71,9%. To improve the performance of their workers, companies should pay attention to the amount of compensation given mainly allowances and incentives, workers will socialize the importance of adherence to the rules. In solving problems that arise leader must also include the workers, as well as job training and job evaluation periodically.

Faktor-Faktor Yang Mengembangkan Kreasi Produk pada Ina Priyono The Muslim Wear Devvy Listiyani Putri; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

This research was to identify and describe the factors to develop of product creation in Ina Priyono The Muslim Wear. This research is a qualitative descriptive study by collecting data through interview and document study. Informants were collected is owner, supplier, consumen, and some employees. In this study, researcher used the factor creative person, creative task, organizational context, environment and product innovation. The results obtained is creative person in Ina Priyono The Muslim Wear still not optimal. It is known through research that show the factor to develop the product creation that is an motivation has been good, but to talent and competence still weak.. The advices given by the researcher is about to improve competence by providing specific training on a legular basis. Creative task still not optimal too, seen from work and enterpreunership are bad, although the leadership is done well. The advices given is company need to develop job description more clearly and need to take into account market orientation. Organizational context still not optimal. This is known from the bad performance of the company. The advices given by the researcher is about to repaired corporate structure, because this affects the company’s performance in producing innovation products. Environment not optimal, seen from companies are less sensitive in response to competition. The advices given is company need to respond positively of competition, as competition has an effect. Product innovation still not optimal., it is known from less of waste utilization. The advices given by the researcer is about to professional handling within waste utilization.

Pengaruh Kualitas Pelayanan, Produk dan Harga Terhadap Keputusan Penggunaan Jasa Asuransi AJB Bumiputera 1912 Kantor Cabang Eksekutif Semarang Tri Maduma Siburian; Nawazirul Lubis; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

Development needs of an increasingly complex underwriting risk and market competition sharpened cause must be competitive Bumiputera 1912 to show its superiority and grab the attention of the policyholder. People who will make a decision in choosing Bumiputera insurance will consider various things before buying. Consideration, among others, influenced by the quality of service, products, and prices are set by the company. This study to determine the problems that arises is whether there is influence between quality of service, products and prices on the decision to use insurance services. This type of research is explanatory research with a sample of 100 respondents taken by systematic sampling technique. The data were analyzed qualitatively and quantitatively using validity, reliability, cross tables, simple linear regression, multiple linear regression, t test and F test and the coefficient of determination with SPSS ver 17.0. Given the simple linear regression equation between quality of service and service usage decision is Y = 4.404 + 0.169 X1. Linear regression equation between products with the decision to use services is Y = 8.009 + 0.465 X2. Linear regression equations between price and service usage decisions is Y = 11.709 + 0.339 X3. Based on these equations can be seen that there is a partial positive influence between each variable X to variable Y. Multiple regression analysis is Y = 1.124 + 0.117 X1 + 0.255 X2 + 0.213 X3 so it can be seen that the variable X simultaneously positive effect on the variable Y, and which have the greatest effect is the variable quality of service. Hypothesis testing shows that the variable quality of service, products and prices, affect the decision to use services. This is demonstrated by obtaining t count variable service has 4.473 t count, product 4.590, 3.289 price variable. As for the F test obtained F count of 12.262. And all of these variables were tested at a significance level of 5%. The hypothesis is accepted. Conclusions and suggestions are obtained respondents felt that the quality of care in good categories, products in good categories, and prices in the category of less affordable for a minority of respondents. Companies should consider the price (insurance premiums) to become more affordable again by prospective policyholders in general, the economically capable alsomiddle and lower economic classes to enjoy the protection of an insurance.

Co-Authors Aditya Nanda Wihardi Adityasa Nugraha Agung Budiatmo Aldo Dwi Wicaksono Anastasia Devi Andi Wijayanto Anisa Anggraini Ari Pradhanawati Aris Setiawan Djody Ariya Pradipta Budi Fermansah Bulan Prabawani Dani Suprianto Desbrian Vidi Pradana Devvy Listiyani Putri Fajar Andrianto Saputra Ferdiyan Imam Prihandono Indah Fajar Cahyati Indra Lutfi Sofyan Indra Novanditya Irma Febriani Marskal Riski Hermawan Maulida Nailis Sa'adah Muhammad Aldi Muhammad Danial Rosif Muhammad Sulthon Ardyansyah Naili Farida Nawazirul Lubis Nilla Mega Permata Nurita Hertina Novia Sari Osha Silvia Anggreini Pranoto Utomo Rahma Imaniar Setiasri Ratih Dwi Hastari Reni Shinta Dewi Rizky Aujada Ruditya Endi Pratama Safond Agung Perwira Sari Listyorini Saryadi Saryadi Sendhang Nurseto Sri Suryoko Tri Astono Arif Tri Maduma Siburian Wahyu Hidayat Widiartanto Widiartanto Wisnu Pradityo Nugroho Wulandari Pratami

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