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The Productivity Improvement Effort of UMM Medical Center (UMC) Pharmacy from Customers Perspectives Hidayati, Ika Ratna
Sains Medika : Jurnal Kedokteran dan Kesehatan Vol 7, No 2 (2016): July-December 2016
Publisher : Fakultas Kedokteran; Universitas Islam Sultan Agung (UNISSULA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (790.085 KB) | DOI: 10.30659/sainsmed.v7i2.1177

Abstract

Introduction: The success measurement of management application in an organization or company can be seen from the company or organization’s productivity. Customer perspective used to measure productivity is by looking patients’ satisfaction by measuring importance and performance matrices and customers growth. Objectives: To identify the performance achievement in UMM Medical Center (UMC) pharmacy, by measuring the customers perspectives. Methods: This research is using the research design of non experimental case study, descriptive analysis of the data obtained. Data were gathered retrospectively and prospectively. Retrospective data to figure the customers growth, as for prospective data to find out the customer satisfaction by importance and performance matrix. Results: Results indicated that: a) customers are not satisfied by the service in the pharmacy indicated by total servqual values of -0,227, b) dimensions of tangibles, reliability, responsiveness, and assurance currently are meeting the expectations of the customers and make customers feel satisfied towards the quality of service, c) there is no increase of Customer growth (0%) during year 2014 and 2015.Conclusion: The productivity improvement efforts of Pharmacy in UMC from customers perspective are not achieved optimally, the productivity improvement is needed.
CORRELATIONS BETWEEN ATTITUDES AND RATIONAL USE OF ANTACID IN SELF MEDICATION (Study on Health Students of Universitas Muhammadiyyah Malang) Husniar, Witri Rochaeni; Pristianty, Liza; Hidayati, Ika Ratna
Sains Medika : Jurnal Kedokteran dan Kesehatan Vol 9, No 1 (2018): January - June 2018
Publisher : Fakultas Kedokteran; Universitas Islam Sultan Agung (UNISSULA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/sainsmed.v9i1.1060

Abstract

Intoduction: Self-medication is the selection and use of modern drugs, herbs, and traditional medicines by individuals to overcome diseases or symptoms of disease. One mild disease that can be treated with self-medication is gastritis. The over-the-counter medication which is frequently used in treating gastritis in self- medication is antacid.Objective: To determine the correlation between attitudes and antacid rational use in self-medication among health students at the Universitas Muhammadiyah Malang.Methods:  observational analytic method using questionnaire was used for this study. The sample consist of 97 people who met inclusion criteria. Sampling was done by purposive sampling method, then the data were analyzed using Rank Spearman analysis using SPSS. This research was conducted at the campus II, Universitas Muhammadiyah Malang.Results: The results showed that 97 students of health had negative attitudes of 42% (41) and positive attitude of 58 % (56). The rational use of antacid drugs as much as 60% (58), the irrational use of drugs is 40% (39). Results of analysis using Spearman rank correlation test values were rcount 0.680 > rtable 0.202.Conclusion: The results of this study indicated that there is a significant correlation between a positive attitude to the antacid rational use in self-medication on Health Students of Universitas Muhammadiyah Malang