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All Journal International Journal of Applied Business Research Jurnal Riset Bisnis dan Investasi Jurnal Manajemen Bisnis dan Kewirausahaan Industrial Research Workshop and National Seminar
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Journal : Jurnal Riset Bisnis dan Investasi

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Service Quality: Pengembangan Instrumen Penilaian Jasa Layanan Pendidikan Februadi, Agustinus; Mukaram, Mukaram
Jurnal Riset Bisnis dan Investasi Vol 2, No 3 (2016): JURNAL RISET BISNIS & INVESTASI
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (896.133 KB)

Abstract

Students’ evaluations of teaching (SETs) have been an important and the most commonly used method for evaluating teaching quality in higher education institutions. They provide feedback from students to faculty and administrators. The majority SET instruments used in Indonesia were developed based on the faculty/administrators’ knowledge and experience or adopted from other higher education institutions with or without modifications. This study aims to develop a SET instrument based on both educational theory and empirical data. Using data collected from a total of 755 students of Politeknik Negeri Bandung, the underlying dimensions and the psychometric properties of the instrument were tested. The exploratory factor analysis generated a three-factor solution. A confirmatory factor analysis was then run to cross-validate the item indicators of each factor/dimension. The reliability and validity of the instrument were also tested. The final version of SET instrument encompasses 15 items in three dimensions. The three dimensions were labeled as preparation and organization (4 items), instructional delivery (7 items), and examination and feedback (4 items). Although it was developed using student samples from Politeknik Negeri Bandung, the newly developed instrument can be used in any higher education institutions.
Service Quality: Pengembangan Instrumen Penilaian Jasa Layanan Pendidikan Agustinus Februadi; Mukaram
Jurnal Riset Bisnis dan Investasi Vol 2 No 3 (2016): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v2i3.98

Abstract

Students’ evaluations of teaching (SETs) have been an important and the most commonly used method for evaluating teaching quality in higher education institutions. They provide feedback from students to faculty and administrators. The majority SET instruments used in Indonesia were developed based on the faculty/administrators’ knowledge and experience or adopted from other higher education institutions with or without modifications. This study aims to develop a SET instrument based on both educational theory and empirical data. Using data collected from a total of 755 students of Politeknik Negeri Bandung, the underlying dimensions and the psychometric properties of the instrument were tested. The exploratory factor analysis generated a three-factor solution. A confirmatory factor analysis was then run to cross-validate the item indicators of each factor/dimension. The reliability and validity of the instrument were also tested. The final version of SET instrument encompasses 15 items in three dimensions. The three dimensions were labeled as preparation and organization (4 items), instructional delivery (7 items), and examination and feedback (4 items). Although it was developed using student samples from Politeknik Negeri Bandung, the newly developed instrument can be used in any higher education institutions.
Co-Authors Aghnia Nadhifa Ariffin Arie Indra Gunawan Arin Fazriatul Darus Hamdani Devira Permatasari Dewi Purnamasari Fatya Alty Amalia Fiani Zahra Mufidah Gabrillia Bintang Mayaputri Gundur Leo Martin Elliott White Miranda Ayu Lestari Mukaram Mukaram Mukaram Nono Wibisono Nugroho Hardiyanto Panji Muslim Rafiati Kania Rafli Matsna Hadi Sabila Hanifan Ula Azizah Trisya Fahira Widi Senalasari Widi Senalasari Zachary Fadli