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All Journal Sosiohumaniora Gadjah Mada International Journal of Business Journal of Indonesian Economy and Business Jurnal Kebijakan dan Administrasi Publik MIX : Jurnal Ilmiah Manajemen DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Manajemen Indonesia Jurnal Ekonomi dan Bisnis Syntax Literate : Jurnal Ilmiah Indonesia Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Petir JIA (Jurnal Ilmiah Akuntansi) Jurnal Pengabdian Dharma Laksana Jurnal Pendidikan dan Konseling Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) TERANG : Jurnal Pengabdian Pada Masyarakat Menerangi Negeri Business Management Journal Program Studi Manajemen Jurnal Abdidas International Journal Of Science, Technology & Management (IJSTM) JURNAL APARATUR Jurnal Manajemen dan Kewirausahaan Return : Study of Management, Economic and Bussines Universal Raharja Community (URNITY Journal) Jurnal Mahatvavirya JKAP (Jurnal Kebijakan dan Administrasi Publik)
Shine Pintor Siolemba Patiro
Universitas Terbuka
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Gadjah Mada International Journal of Business

 1 
Perceived Fairness, Emotions, and Intention of Fast Food Chain Restaurants Customers in Indonesia Hety Budiyanti; Shine Pintor Siolemba Patiro
Gadjah Mada International Journal of Business Vol 20, No 2 (2018): May-August
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (471.675 KB) | DOI: 10.22146/gamaijb.30136

Abstract

This study aims to investigate interrelationships among perceived service fairness, emotions, and behavioral intentions in a fast food chain restaurant context. we use terms that are commonly use on the study of fairness or justice perception. This study uses purposive sampling and the survey method to generate our sample which consists of 800 respondents from big cities in Indonesia, namely: Jakarta, Semarang, Surabaya, Medan, and Makassar. The data are analyzed using Structural Equation Modeling (SEM). The results show different roles for each fairness perception in relation to peoples’ emotions and behavioral intentions, based on the Mehrabian-Russel model. Three fairness variables (price fairness, outcome fairness and interactional fairness) have positive and significant effects on customers’ positive emotions, while, procedural fairness does not influence the formation of a positive emotion. Furthermore, a positive emotion has a positive influence on a customer’s behavioral intention. Data collected in this study are limited to the context of the restaurant industry, therefore, precaution must be taken when generalizing these results to other industries. The results of this study can serve as guidelines for managers in the restaurant industry to develop effective and efficient strategies for ensuring their services’ perceived fairness and its impact on both customers’ retention rates and the companies’ financial gains.
Panic-Buying Behavior During The Covid-19 Pandemic in Indonesia: A Social Cognitive Theoretical Model Shine Pintor Siolemba Patiro; Hety Budiyanti; Kresno Agus Hendarto; Hendrian Hendrian
Gadjah Mada International Journal of Business Vol 24, No 1 (2022): January-April
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamaijb.64578

Abstract

Currently, there are limited studies on the application of the social cognitive theory in social psychology, particularly in explaining and predicting panic-buying behavior during the COVID-19 pandemic in Indonesia.  This study is primarily aimed at acknowledging the role of the social cognitive theory’s development in explaining and predicting the panic-buying behavior of Indonesian citizens during the COVID-19 pandemic. The development of the theory is attained by combining emotions and subjective norms to predict the panic-buying behavior intention in Indonesia. Using a purposive sampling technique, the sample size consists of 350 respondents from various areas, such as Jakarta, Tangerang, and Banten. An online survey was performed as the data collection method. Social desirabilit response (SDR) test was also conducted by this study to guarantee the naturality of the replies from the respondents. Data were then analyzed using structural equation modeling (SEM) with a two-stage approach. The result demonstrated that emotions have the highest impact on the panic-buying behavioral intention. Further, subjective norms, self-efficacy, and social outcome expectancies have the second, third, and fourth highest impacts on panic-buying behavior, respectively. In general, the social cognitive theory model developed in this study can understand, explain, and predict panic-buying behavior during the COVID-19 pandemic outbreak in Indonesia. Overall, the results of this study may serve as basic information for practitioners and business persons by providing insights regarding the factors that form consumers’ intentions and behavior during the pandemic, relating to their buying decisions.
Co-Authors Achmad, Maylitha Ahmad Nur Aji Setiawan akhmat yamin Amir Fikri Basu Swastha Dharmmesta Bayu Sutikno Budi Tjahjono Cynthia Ayu Manggarani Deddy Dwi Nur Cahyono Desmiwati Desmiwati Diah Aryani Djibran, Said Dwi Joko Siswanto Edi Kurniawan ELLI WIDIA Endi Rekarti Frangky Silitonga Gaol, Lasando Lumban Hani Dewi Ariessanti Hapzi Ali Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian Hendrian, Hendrian Hety Budiyanti Hety Budiyanti Hety Budiyanti Hety Budiyanti Ichyan Holilan Islia Hartati Ismayanti Istanto Joko Ariwibowo Kresno Agus Hendarto Kresno Agus Hendarto Lasando Lumban Gaol Lasando Lumban Gaol Lina Regina Notylia Linda Chandler Maramis Sunarto Liza Mumtazah Damarwulan Madris Madris Martino Wibowo Naning Yuniarti Nurman Nurman Pramatatya Resindra Widya Putry Andriani Ramdhan Kurniawan Roby Sambung Roby Sambung Rubangi Al-Hasan Sahid Susilo Nugroho Sakina Nusarifa Tantri Shanti Veronica Siahaan Sigit Surya Haribowo Sri Astuti Steviani Batti Supriyono, Ignatius Agus Surya Adi Sasmita Syahrizal Dwi Putra TRI ASTUTI Tri Astuti Wisudayati Tri Dasta Nursehaneka Yatma Vegananda Yansaputra Widokarti, Joko Rizkie Wijanarko Wijanarko Yosephine Martha Maria Anita Nugraheni Yudha Satria Aji Pratama Yuliana Yuliana Yumantoko Yumantoko Yurianto