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All Journal JURNAL INOVASI PENDIDIKAN EKONOMI Rangkiang: Jurnal Pengabdian Pada Masyarakat Jurnal Kajian Ilmu Pendidikan (JKIP) e-Jurnal Apresiasi Ekonomi EduCurio : Education Curiosity Jurnal Horizon Pendidikan RANGKIANG: Jurnal Pengabdian Pada Masyarakat
mona amelia, mona
Universitas PGRI Sumatera Barat, Indonesia
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Journal : e-Jurnal Apresiasi Ekonomi

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ANALYSIS OF SERVICE QUALITY LIVESTOCK MARKET ON TRADERS SATISFACTION USING THE IMPORTAND PERFORMANCE ANALYSIS METHOD Neffi Sulkaisi; Mona Amelia; Nisha Selvia; Yodi Pratama
Jurnal Apresiasi Ekonomi Vol 11, No 2 (2023)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v11i2.606

Abstract

The study was conducted to determine the level of interest of traders in the quality of service provided by the Palangki Livestock Market Service, Sijunjung Regency, with the performance level of service quality provided by the Palangki Livestock Market Service, Sijunjung Regency to traders in the Palangki Sijunjung Regional Livestock Market. This type of research is a quantitative descriptive research. The sample used was 72 respondents. Sampling using non-probability with incidental sampling technique. The analytical methods used include Importance and Performance Analysis, Customer Satisfaction Index. The results of the calculation of the overall Customer Satisfaction Index on the quality of service provided by the Palangki Livestock Market Service are 55 percent, indicating that the traders of the Palangki Livestock Market are "Quite Satisfied" with the quality of service provided by the Palangki Livestock Market Service, Sijunjung Regency. Keywords: Livestock Market, IPA, Customer Satisfaction Index.
Co-Authors Bunga Suci Maharani Citra Ramayani Desi Areva Dio Fernando jimi ronald, jimi Jolianis ME S.Pd Meri Rahmania Neffi Sulkaisi Ningsih, Messy Novia Ninin Gusmala Nisha Selvia pratama, Indra Mulia Sobahul Khoir Sri Harti Wahyuni Sri Wahyun Sri Wahyuni Stevani Stevani Stevani, Stevani Vivina Eprillison Yodi Pratama