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The Role of Customer Satisfaction and Brand Image on Customer Loyalty of Cellular Telecommunication Operator Company Sherry Adelia; Miranti Pradipta Utami; Sarwo Eddy Wibowo; Ratnawita; Sudianto
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 2 (2023): April 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i2.1059

This study intends to examine the impact of brand image and customer satisfaction variables on Telkomsel Sim Card customers' customer loyalty (Y). Analysis is conducted using multiple linear regression. 60 participants made up the sample for this study, who were chosen from Telkomsel SIM Card users using a purposive sampling technique. The findings of this study suggest that brand image and customer satisfaction variables have an impact on customer loyalty at the same time. The findings of this study also demonstrate that customer happiness and brand image have a limited impact on customer loyalty. According to the adjusted R square analysis, brand image and customer happiness account for 60.1% of the relationship between customer loyalty and explanations, with other factors not included in the research model accounting for the remaining 39.9%.

Strategy Enhancement Performance MSMEs Through PTPN III Partnership Program Junaidi Junaidi; Zulkarnain Lubis; Ihsan Effendi; Muhammad Reza Aulia; Miranti Pradipta Utami; Dasep Supriatna
Devotion Journal of Community Service Vol. 4 No. 2 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/devotion.v4i2.397

Study this aim to analyze connection experience, partnership programs, and MSME performance in a framework to define an improvement strategy PTPN III assisted MSME performance. Respondents in a study this is perpetrator MSME business assisted by PTPN III. Research results in this conclude that experience and partnership programs take an effect significantly on MSME performance. Partnership program influence significant on MSME Performance. As well as partnership programs mediate connection experience with the performance of SMEs. A strategy that can apply PTPN III allowed the perpetrator business with minimal experience and difficulties to pay credit notes Required to follow training entrepreneurship as well as partnership programs next selecting perpetrator MSME businesses that have enough experience in entrepreneurship. Partnership programs have a role significant in mediating the HR experience of MSMEs performance. Partnership programs take effect significantly on MSMEs per-formance at PTPN Nusantara III. A strategy that can be applied by PTPN III is (1) to provide an opportunity for the perpetrator business with minimal experience and diffi-culties to pay credit notes Required following training entrepreneurship and (2) a part-nership program next selecting perpetrator SMEs businesses that have enough experi-ence entrepreneurship

The Influence of Price, Product Quality and Promotion on Customers Purchase Intention of Pasteurized Milk Products Frans Sudirjo; Tengku Kespandiar; Agus Nurofik; Septianti Permatasari Palembang; Miranti Pradipta Utami
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 3 (2023): Juni 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i3.1109

This study uses the multiple linear regression method using the SPSS 20 application. Results of the equation Y = - 5.130 + 0.249X1 + 0.747X2 + 0.409X3 for multiple linear regression. There is a partial effect of product quality (X1) on consumer buying interest, according to the findings of the t-test on the product quality variable (X1) (t-count value of 5.220 > t-table value of 1.992). (Y). There is a somewhat significant influence of promotion on consumer buying interest, as indicated by the promotion variable's (X2) t-count value of 7,379 > t-table 1,992. (Y). There is a relationship between the price of pasteurized milk and consumer purchasing interest, as indicated by the price variable (X3) having a t-count value of 2,304 > t-table 1,992. (Y). Partly, and the results of the F test show that there is an effect of product quality (X1), promotion (X2), and price (X3) of milk on consumer buying interest (Y) at the same time (f-count value of 170.823 > f-table 2.73). (simultaneously).

Optimizing Incentives for Civil Servants in Cirebon Local Government Miranti Pradipta Utami; Rani Suryani; Nurul Aisyah; Jusri; Saut Gracer Sijabat
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 3 (2023)
Publisher : SAFE-Network

This study explores the factors influencing the provision of incentives for civil servants in the Cirebon Local Government. The research adopts a quantitative research design and utilizes survey questionnaires to collect data from a representative sample of 121 civil servants. The variables examined in the study include organizational justice, competence, and leadership effectiveness. The findings indicate that organizational justice significantly influences the provision of incentives, highlighting the importance of a fair and equitable work environment. Competence also emerges as a crucial factor, emphasizing the need for employees to possess the necessary skills and abilities to excel in their roles. Furthermore, effective leadership is found to have a positive impact on incentive provision, underscoring the significance of capable and motivating leaders. The results of this study contribute to the understanding of incentive systems in the Cirebon Local Government and provide insights for policymakers and human resource managers. By considering the factors of organizational justice, competence, and leadership effectiveness, the government can design and implement effective incentive programs that enhance employee motivation, satisfaction, and performance.

Optimizing Incentives for Civil Servants in Cirebon Local Government Miranti Pradipta Utami; Rani Suryani; Nurul Aisyah; Jusri; Saut Gracer Sijabat
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 3 (2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v5i3.603

This study explores the factors influencing the provision of incentives for civil servants in the Cirebon Local Government. The research adopts a quantitative research design and utilizes survey questionnaires to collect data from a representative sample of 121 civil servants. The variables examined in the study include organizational justice, competence, and leadership effectiveness. The findings indicate that organizational justice significantly influences the provision of incentives, highlighting the importance of a fair and equitable work environment. Competence also emerges as a crucial factor, emphasizing the need for employees to possess the necessary skills and abilities to excel in their roles. Furthermore, effective leadership is found to have a positive impact on incentive provision, underscoring the significance of capable and motivating leaders. The results of this study contribute to the understanding of incentive systems in the Cirebon Local Government and provide insights for policymakers and human resource managers. By considering the factors of organizational justice, competence, and leadership effectiveness, the government can design and implement effective incentive programs that enhance employee motivation, satisfaction, and performance.

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