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Niken Hendrakusma Wardani
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Penggunaan Metode User Centered Design (UCD) dalam Perancangan Ulang Web Portal Jurusan Psikologi FISIP Universitas Brawijaya Dini Pratiwi; Mochamad Chandra Saputra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The role of website becomes the essential needs of organizations, including The Department of Psychology, Faculty of Social and Politic Sciences, University of Brawijaya. The department utilizes the website to inform about academic activities, announcements, etc. The development of website has come through usability guidelines to ensure that the goal of the website could be achieved. To produce user interface design which could be accepted by the users, it was used the approach of User Centered Design (UCD) which would involve the users in developing process. According to the first interview that has been conducted, The Department of Psychology's web has not been evaluated in a long time. Thus explain the students complained because they could not find the information they needed. The problems that contained in the initial design can be solved on the new design, but there are still constraints felt by the user. This research focused on how to give the recommendation in using the approach of UCD toward the problem which was resulted after doing the evaluation. This research discussed from initial design evaluation and the new design, problem analysis, understand and specify the context of use, specify user requirements, recommendation analysis, produce design solution, and final evaluation. The result of this research is the existing problems can be solved according to the design guidelines, which is listed in Standardization of UB and HHS guidelines.
Analisis dan Perancangan Sistem Informasi Penjualan dan Persediaan Barang Pada Gudang Pada CV. KAJEYEFOOD Annata Rahadiyan; Niken Hendrakusma Wardani; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 6 (2018): Juni 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

CV. KAJEYEFOOD is a company that specialize in the food processing of fruit chips that has been established since 2002 in Malang city. CV. KAJEYEFOOD has a store that sells fruit chips from the company's production. But in practice, the store is still using conventional way in the sales transaction activities. The same thing happens in the warehouse where inventory recording activity was performed manually. To solve this problem, a system that can support business activities in store and warehouse is needed. In this study, the design of information system was done to help solving the problems. The design was done by using Rational Unified Process framework. In the inception phase, requirement analysis produced vision documents, 8 features, 21 functional requirements, 2 non-functional requirements, 9 use cases, and activity diagrams of each use case. In the elaboration phase, the design produced analysis class for each use case, analysis class mapping, unification class analysis, class diagrams, model data, and sequence diagrams. After the analysis and design phase, the evaluation was done by using traceability matrix method and requirement configuration structure (consistency analysis). The results of the evaluations that have been conducted shows that each requirement has a unique code that can be tracked and all the requirements that have been defined are consistent.
Pengembangan Sistem Informasi Layanan Kredit Pada Unit Layanan Modal Mikro (ULaMM) Cabang Wates Bagus Kurniawan; Niken Hendrakusma Wardani; Fajar Pradana
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Unit Layanan Modal Mikro (ULaMM) is a capital loan service for micro businesses. The large number of customer members who collaborate requires ULAMM to be able to manage customer data well and provide the best service to maintain and increase customer loyalty. Problems that often occur related to data management, especially the problem of credit history and lack of delivery of credit information from UlaMM to customers. Based on the problem, it is necessary to apply Customer Relationship Management (CRM) method to Service Automation domain to manage customer service automatically by taking function of contact centers configured to communicate with customers. Development of information systems using waterfall method that starts from the needs analysis, design, implementation and testing system. Design and implementation using structural approach (Data Flow Diagram, Entity Relationship Diagram and State Transition Diagram). Implementation Information System Web-based Credit Service and SMS gateway. Test results using black-box testing shows 23 functions run well according to needs and design. Testing usability (learnability, efficiency, memorability, error, and satisfation) to the user has an average value of 4.0, this indicates that the user is easy in using Credit Information System Information.
Analisis Pengaruh Pemasaran Media Sosial Terhadap Loyalitas Konsumen: Studi Pada Transportasi Online (Go-Jek Indonesia) Ahmad Syaifulloh Imron; Niken Hendrakusma Wardani; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Competition among providers of online transportation services in this era is getting tighter. Utilization of social media can be one strategy can be used by the company. PT. Gojek Indonesia is an online transport service provider that actively conducts customer relationship management through social media marketing to gain customer loyalty. There is a positive influence on consumer loyalty when companies do advantages campaigns, relevant content, popular content, frequently updated content, various platforms and applications on social media. This study conducted a test related to the relationship between social media marketing with consumer loyalty using multiple linear regression analysis. Respondents from this research are users of PT. Gojek Indonesia which follow the official account of Instagram PT. Gojek Indonesia. The data were collected using simple random sampling technique. The result of t test proves advantageous campaigns with t count value 4,073 and frequently update content with t value 5,092 has significant influence to consumer loyalty. While the relevant content t value of -2.013 and popular content t value of 0.967 does not significantly affect consumer loyalty. And the result of f test with the value of f count 28,400 proves independent variable influential simultaneously to consumer loyalty.
Evaluasi Usability Pada Aplikasi Uber Menggunakan Pengujian Usability Muhammad Yosa Alfiqie; Ismiarta Aknuranda; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

UBER is one of the apps that provides online transportation based in Indonesia. UBER user are getting bigger these day, with total download reaching 100 million times. But there are still some users who have a complain regarding the app, they stated that the GPS is not showing the user's location, then some of them confused how to choose the payment method, and there are even some of them who already paid but not written in the application. From this feedback, it is necessary to identify further what are the problems exist in UBER application, and using usability level measurement to find out the extent of ease, rate of speed, error rate, and level of satisfaction. In this study provides evaluation results to determine the usability problems and levels by using the usability testing method. The result that we get after the evaluation shows the usability problems that exist in UBER application, such as the maps in the application is less accurate, users are confused with the start screen because its lead straight to the maps, users are confused which one is their driver, and there are confusions because the application are using English. The usability level results that consists of the level of ease of the users in completing the task given is 100%, the level of time needed by users when finding the necessary information is 0.0116 goals/sec, the user's error rate is 0,13, and the level of the user satisfaction is between 40%-50%.
Analisis Faktor-Faktor Yang Memengaruhi Penerimaan Pengguna Dalam Transaksi Online Pada Shopee Cherly Diansacharina Tri Wahyuningsuara; Retno Indah Rokhmawati; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

This research's goal is to discover what are the factors that affect user acceptance when doing online transactions in Shopee. The criteria of respondents in this research's questionnaire is a user that has done an online transaction using Shopee during the last 6 months. Total sample used in this research is 100 respondent chosen using sampling quota methods. The model used in this research is adapted from Paul Pavlou A.: Actual Transaction, Intention to Transact, Perceived Ease of Use, Trust, and Satisfaction with Past online Transaction. The research started by evaluating the model, Outer Model (Measurement Model) and inner model (Structural model) to find out the data quality and its significant influence towards each variable that has been hypothesized beforehand. The model then evaluated by using PLS-SEM. The result from this research is connection between each factors that affect the user acceptance when doing transaction in Shopee, Intention to Transact affect Actual Transaction, Trust didn't affect Intention to Transact, Perceived Usefulness affect Intention to Transact, Perceived ease of use didn't affect Intention to Transact, Perceived ease of use affect perceived usefulness, perceived risk didn't affect intention to transact, trust affect perceived usefulness, trust affect perceived ease of use, trust affect perceived risk, and satisfaction with past online transaction affect trust.
Pengembangan Aplikasi Mobile Untuk Mencari dan Memberikan Pertolongan Terhadap Masalah Pada Kendaraan Berdasarkan Lokasi Terdekat Rizky Kharisma; Herman Tolle; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Amount of motor vehicles are increase every year, that can increase motor vehicle's problems that occur such as tires leak, run out of gasoline or strike. The problem occurs when the vehicle makes people will need help from others to overcome it because of the human nature that is a social creature. With the human nature that has prosocial behavior causes the emergence of crowdsourcing phenomenon to mobilize its ability in overcoming a thing or help solve the problem. Crowdsourcing is a concept that allows a group or individual to collaboratively do a job or doing something given. With the increasingly high development of smartphones, especially users of android system operations, enabling the search for help can use the concept of crowdsourcing to throw open announcements about help search and take advantage of GPS features on existing smartphones so they can search for other people around the site to find the nearest help giver. Based on validation test, this application has fulfilled the 7 functional requirements. While the results of usability testing based on usefulness, easy to use, easy to learn and satisfaction showed a score reaching an average of 90,08% which can be concluded that the search application and provision of assistance on vehicle problems can be accepted and easily used.
Evaluasi Terhadap Penerimaan Pengguna Sistem Enterprises Resource Planning PT. Perkebunan Nusantara XI (Persero) Dengan Model Adapted UTAUT Putri Wulandari; Niken Hendrakusma Wardani; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

This study aims to determine the factors that affect the acceptance of users of the Enterprises Resource Planning system at PT. Perkebunan Nusantara XI (Persero) using UTAUT Adapted model. The population of this study are employees of PT. Perkebunan Nusantara XI (Persero) which have the right of access to the system starting from procurement, production, distribution, sales, to human resources. The number of samples used in this study is 80 respondents. Research begins by evaluating the variables of the UTAUT model that are predicted to determine the factors of Enterprises Resource Planning system user acceptance, including Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Anxiety, Attitude, and Behavioral Intention. The measuremence model using PLS-SEM. The result shows is suitability of the model adopted in determining the acceptance factors of the Enterprises Resource Planning system user PT. Perkebunan Nusantara XI (Persero). The model can explain the effect of variance on Behavioral Intention of 70.9% and shows a significant relationship between each hypothesis. The adoption of this research model refers to the user research acceptance of the mandatory ERP system and focuses on the influence of direct relations of exogenous variables with attitude and intention factors behaving in ERP system user acceptance.
Evaluasi Kualitas Product Operation Pada Aspek Correctness, Reliability, Effiency, Integrity Dan Usability Untuk Website Lembaga Pendidikan (Studi Pada Website Fakultas Ilmu Komputer Universitas Brawijaya) Tria Palupi Anggraini; Admaja Dwi Herlambang; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website filkom.ub.ac.id is a facility provided by the Faculty of Computer Science Universitas Brawijaya as a medium for disseminating important information related to academic and non academic information and to fulfill the assessment on the form so that the quality of the website must be considered for the accuracy and completeness of the published data information as well as for know the ease of operation of website for user. To be able to know the quality of website, then conducted a research in the form of evaluation of website quality Faculty of Computer Science Universitas Brawijaya use product operation concept with correctness, reliability, effiency, integrity, and usability aspects. The design of this study using descriptive and techniques used to collect data is a questionnaire with the number 98 respondents. In the descriptive analysis, the average result of the correctness variable is 82,98% with good category, the reliability variable equal to 81,05% with good category, effiency variable equal to 73,00% with good category, integrity variable equal to 82,63% with category good, and usability variable equal to 83,57% with good category in indicator communicativenes and operability, where as on training indicator at task T2, T3, and T4 have 100% effectiveness and 100% efficiency while for effectiveness T1 get score 95% and efficiency 84%. From the average of T1, T2, T3, and T4 obtained very good category for effectiveness and very good category for efficiency. Keywords: product operation, correctness, reliability, effiency, integrity, usability
Evaluasi Kualitas Kebergunaan, Kualitas Informasi, Dan Kualitas Interaksi Pelayanan Pada Website Dinas Pendidikan Menggunakan Metode Webqual Dan Importance Performance Analysis (Studi kasus : Website Dinas Pendidikan Kabupaten Pasuruan) Rizki Widya Priyangga; Admaja Dwi Herlambang; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

One of the problems in this research is the existence of the evaluation has not been done of Education department website. The purpose of the evaluation is conducted to find out the quality of usability, information quality, and service interaction quality of website in Education Department of Pasuruan Regency. The sample used of 100 respondents from a population of website users, with sampling simple random sampling. The collection of data obtained from the dissemination of the questionnaire then analyzed using descriptive statistics and calculation of Importance Performance Analysis (IPA). The results of descriptive statistics that the third variable included in the high category. The results of the value of the variable gap usability it of -0.35, information quality of-0.32, and service quality of interaction -0.36. Based on this website we can conclude that the website is considered able to meet the ideal quality. Indicators that need to be done improvements web colors, comfortable design is viewed, the type and size of the font is easy to read, the color of the background contrasts with the font color, information up to date, useful information for user information is beneficial to users, ease of communicating with organizations (links to the SKPD), and speed to respond and give a response.
Co-Authors Adam Hendra Brata Adhitya Rachmadi Aditya Rachmadi Aditya Reza Firdaus Admaja Dwi Herlambang Ageng Rama Wijaya Agum Septian Gumelar Ahmad Afif Supianto Ahmad Syaifulloh Imron Andi Reza` Perdanakusuma Anggi Dewi Eka Pratiwi Annata Rahadiyan Annisa Rahmadina ari kusyanti Arib Rahman Sutrisna Arif Ramadhan Asha Akbar Permana Atiyyah Lia Hijriyati Bagus Kurniawan Bayu Andhika Sarwono Bella Nemesias Prasetiyani Bhanio Gemilang Putakaz Buce Trias Hanggara Cherly Diansacharina Tri Wahyuningsuara David Josua Hutahaean Denis Mafira Ramdhan Diah Destaningrum Dini Pratiwi Dini Rahmatika Adi Dwi Adi Widya Tama Enrico Dimas Darmawan Esmeralda Y.A. Tambunan Fajar Akbar Hariansyah Fajar Pradana Fajar Ramadhan Haikal Fathoni Alim Rosyidi Fifi Syammariah Bawardi Ghaniyu Zulfata Ghufrani Kusuma Purnamasari Handhika Baskoro Dwi Hatmojo Hanifah Muslimah Az-Zahra Herman Tolle Hilyah Nadhirah Irfan Arif Afandi Irfanda Mahardhika Hidayat Kusumawardhana Irsalina Khairina Ismiarta Aknuranda Komang Candra Brata Lutfi Fanani Maria Yulianti Maulani Camaliah Maramida Meirina Fatima Moch. Baharrudin Moch. Maulana Alrizzaqi Mochamad Chandra Saputra Mochammad Chandra Saputra Muh Indra Gunawan Muhammad Faishal Erwin Muhammad Yosa Alfiqie Nanang Yudi Setiawan Nazva Abiya Nur Fatimah Putri Wulandari Rahmad Zapriant Agiel Dzazuly Reinardus Dimas Bagus Kurniawan Rekyan Regasari Mardi Putri, Rekyan Regasari Mardi Retno Indah Rokhmawati Rino Dwi Purnomo Riska Agustia Rizal Joko Hidayatullah Rizka Amalia Zeny Putri Rizki Widya Priyangga Rizky Kharisma Rony Adita Muslim Royan Krisnanda Tiony Rozi Hendarta Satrio Agung Wicaksono Satrio Hadi Wijoyo Seno Naufal Muhammad Sheila Maulidia Shinta Dewi Larasati Sonia Elisurya Supraptoa Supraptoa Tamara Marihot Ratna Tambunan Tegar Yoga Prabawakusuma Tri Afirianto Tria Palupi Anggraini Troy Kornelius Daniel Vira Indriana Welly Purnomo Weni Gusti Rahayu Widhy Hayuhardhika Nugraha Putra Yulie Fauzanah Yusi Tyroni Mursityo