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All Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Informasi dan Teknologi International Journal of Global Sustainable Research
Indra Sani
ITB Asia
Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Application of Heuristic Evaluation Method to Evaluate User Experience and User Interface of Personnel Management Information Systems to Improve Employee Performance Fatkhuri; Donny Dharmawan; Wenny Desty Febrian; Sugeng Karyadi; Indra Sani
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.466

Abstract

This research aims to determine the level of user satisfaction with using SIMPEG application and evaluate the user interface design to improve the user experience. The research was conducted using qualitative methods. Researchers decided to involve as many as 100 participants in this research. To collect data and information based on system requirements, researchers collect data using observation, interviews, questionnaires, and literature studies. In designing the evaluation at application, researchers used a user-centered design approach and the heuristic evaluation method. Based on the research results, it was found that in the UCD approach, it often experiences bugs and errors, whereas in application there is no mobile application available, which aims to make it easier for employees to access the application anywhere and anytime. It is currently only available on a web basis. The UCD approach shows that the application has uses and functions that meet employee expectations with an average percentage of 70%, falling into the attractive category. The end result of the UCD approach emphasizes the importance of clearly understanding users and providing better user experiences. Meanwhile, the HE approaches helps identify problems with the application and focuses attention on usability issues in the HE aspects. In an effort to improve the quality of the user interface (UI) and user experience (UX) in application, the evaluation that has been carried out shows that improvements need to be focused on the appearance and use of the application.
The Measurement Analysis of Online Service Quality Toward State Banking Customers Using Structural Equation Modeling Frans Sudirjo; Luh Komang Candra Dewi; Wenny Desty Febrian; Indra Sani; Donny Dharmawan
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.471

Abstract

The purpose of this study is to evaluate the level of customer care offered online so that users can keep using the e-banking system as they see fit. In order to gather data for e-banking system study, involved parties' questionnaire responses, interviews, and observations are used. Furthermore, it is necessary to perform a literature evaluation pertaining to this topic. Researchers both directly and indirectly distributed questionnaires as part of the data collection process. In the first stage, non-probability sampling is performed, and in the subsequent stage, purposive sampling is used based on predetermined criteria. 100 people made up the sample in this study. The Structural Equation Modeling (SEM) method was the data analysis technique used in this study. The study's findings demonstrated that users of the e-banking system were more likely to trust the caliber of the services offered. Customers can feel satisfied and assured when using the e-banking system because it provides what they need. Because the e-banking system's quality service has a relatively high value in relation to the probability value of its variable values, clients can feel confidence when transacting with it. The e-banking system is able to make clients feel content, hence it has a major influence on customer loyalty, even though the value is fairly tiny compared to the likelihood values for other variables.
Concepts of Transformational Leadership, Self-efficacy, and Employee Engagement on Employee Performance Wenny Desty Febrian; Romadina Permatasari; Indra Sani
International Journal of Global Sustainable Research Vol. 1 No. 2 (2023): October 2023
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijgsr.v1i2.649

Abstract

The purpose of this study is to review previous articles, looking for relationships between variables. This study is a literature review, does not involve data processing, and does not have a research sample. The conclusion of this study is that there is a relationship between the variables observed in previous research, which supports the review of the literature in this article. What is new in this article is that no one has taken into account all the independent variables of the addict. The number of important articles allows the article to become a reference for further research and quantitative developments.
PERAN KOMUNIKASI KRISIS DALAM MEMPERTAHANKAN REPUTASI MEREK Zulham Zulham; Wenny Desty Febrian; Indra Sani; Meny Sriwati; Loso Judijanto; Sabda Imanirubiarko
Jurnal Review Pendidikan dan Pengajaran (JRPP) Vol. 7 No. 3 (2024): Inprogress Volume 7 No 3 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i3.29632

Abstract

Penelitian ini membahas peran komunikasi krisis dalam mempertahankan reputasi merek suatu perusahaan. Dengan menggunakan metode studi literatur, penelitian ini menganalisis berbagai aspek komunikasi krisis, termasuk manajemen pesan, pemilihan saluran komunikasi, dan respons terhadap situasi krisis. Temuan utama penelitian ini menunjukkan bahwa komunikasi krisis memiliki peran yang krusial dalam melindungi reputasi merek perusahaan, terutama melalui manajemen pesan yang efektif dan transparansi dalam menyampaikan informasi kepada pemangku kepentingan. Penelitian ini juga menyoroti pentingnya respons yang cepat dan tepat terhadap situasi krisis, terutama dalam era digital yang serba cepat dan terhubung ini. Implikasi praktis dari penelitian ini termasuk perlunya perusahaan untuk mengembangkan rencana komunikasi krisis yang komprehensif dan responsif, serta meningkatkan kemampuan mereka dalam mengelola krisis secara efektif.
Co-Authors Donny Dharmawan Fatkhuri Frans Sudirjo Loso Judijanto Luh Komang Candra Dewi Meny Sriwati Romadina Permatasari Sabda Imanirubiarko Sugeng Karyadi Wenny Desty Febrian Febrian Zulham Zulham