Article Per Year (5 Year)
p-Index From 2019 - 2024
1.463
P-Index
This Author published in this journals
All Journal Ilmu Administrasi Publik Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik (JAP) Transparansi Jurnal Ilmiah Ilmu Administrasi MIMBAR : Jurnal Penelitian Sosial Dan Politik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Inovasi Daerah INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Jurnal Ilmiah Niagara
Handoko, Pryo
Sekolah Tinggi Ilmu Administrasi Banten, Pandeglang Indonesia
Religion Arts Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

Published : 9 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Manajemen Pelayanan Publik

 1 
Unveiling Urban Voices: Citizen Reporter Impact on Public Services Responsiveness in Makassar City Panji Hendrarso; Pryo Handoko; Ihin Solihin; Nina Kurnia; Reni Tania
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55594

Abstract

This study proposes to analyze the influence of netizen (net citizen) accounts on the government's response to public service issues in Makassar over one year. The research method involves using data collected from the user's accounts, focusing on the frequency of reporting, types of issues reported, geographic distribution of reports, types of media used, and government responses to these reports. The analysis indicates that reports through citizen reporter accounts tend to receive quicker responses compared to direct complaints, with respondents evaluating the quality of these responses more positively. These findings suggest that digital platforms, such as social media, are effective in enhancing responsiveness due to emergency events, public priorities, and social pressures resulting from viral reporting.
Co-Authors Ade Hadiono Ade Hadiono Agus Lukman Hakim Aqila Hj Zaini Arif Nugroho Arif Nugroho Hadiono, Ade Hendrarso, Panji Ihin Solihin Ipah Mulyani Ipah Mulyani Mara Elaiza Augustine Flores Miftah Faiz Ali Ramdhani Mohammad Raudy Gathmyr Mulyani, Ipah Nasir Nasir Natta Sanjaya Ni Luh Nopi Andayani Nina Kurnia Panji Hendrarso Panji Hendrarso Reni Tania Reni Tania Sanjaya, Natta Siti Aina Firdaus Solihin, Ihin