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All Journal JURNAL ECONOMIA Jurnal Keuangan dan Perbankan Binus Business Review Syntax Literate : Jurnal Ilmiah Indonesia Jurnal Mitra Manajemen JMS : Jurnal Manajemen Sinergi Society EQIEN - JURNAL EKONOMI DAN BISNIS ATESTASI : Jurnal Ilmiah Akuntansi Literatus Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia KREATIF: Jurnal Pengabdian Masyarakat Nusantara Journal of International Conference Proceedings Jurnal Riset Manajemen Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial
Djabid, Abdullah W.
Universitas Khairun
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Journal of International Conference Proceedings

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Analysis of Job Satisfaction Effect on Customer Satisfaction Through Employee Performance as A Mediation Variables in PT Grand Dafam Bela Ternate Abdullah W. Jabid; Prince Charles Heston Runtunuwu; Ruslan Kamis; Novelia Falensia Makapuas
Journal of International Conference Proceedings (JICP) Vol 3, No 3 (2020): Proceedings of The 1st Virtual International Conference on Economics, Business &
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i5.936

Abstract

This study aims to determine the effect of: 1) job satisfaction on customer satisfaction; 2) employee performance on customer satisfaction; 3) job satisfaction on employee performance; 4) job satisfaction on customer satisfaction through employee performance as the mediating variable at PT Grand Dafam Bela Ternate. This study involved 65 employees as the research samples, aided with SmartPLS 3.0 as the statistical test tool. The results showed: 1) significant job satisfaction on employee performance at PT Grand Dafam Bela Ternate. (2) Job satisfaction is not fulfilled to Customer Satisfaction at PT Grand Dafam Bela Ternate. (3) Employee performance is not in accordance with customer satisfaction at PT Grand Dafam Bela Ternate. (4) Job Satisfaction is not to customer satisfaction through employee performance as a mediating variable at PT Grand Dafam Bela Ternate.
Co-Authors Abdul Hadi Sirat Adnan Rajak Aldina Shiratina Apriana Salakory Arilaha, Muhammad Asril Bakri Soamole Buamonabot, Irfandi Fadhliah M. Alhadar Fajri Hatim Fatni Taha Faujia Abdullah Fauzan Maulana Kodja Ida Hidayanti Johan Fahri Johan Fahri Kurniawan Kodja Marwan Man Soleman Maujud S Maya Nindah Ayu Lestari Nofi Lalomo Novelia Falensia Makapuas Nurlaila Nurlaila Nursani Muhammad Tahir Nurulhasanah Nurulhasanah Putri Ayunnisa Sukur Rahman Dano Mustafa Rohani Katili Runtunuwu, Prince Charles Heston rusdar Ruslan Kamis Ruslan Kamis Sintia Ningsi Sehe Suratno Amiro Suwito Suwito Syahril Muhammad Syaril Muhammad Tiara Nanuru Zulkifli ,