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All Journal Binus Business Review International Journal of Artificial Intelligence Research Journal of Economic, Bussines and Accounting (COSTING) J-MAS (Jurnal Manajemen dan Sains) Owner : Riset dan Jurnal Akuntansi JISIP: Jurnal Ilmu Sosial dan Pendidikan Buana Ilmu Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen dan Bisnis Kreatif El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis JURNAL ECONOMINA Jurnal Buana Pengabdian Profit: Jurnal Manajemen, Bisnis dan Akuntansi Optimal: Jurnal Ekonomi dan Manajemen Jurnal Penelitian Ekonomi Manajemen dan Bisnis Innovative: Journal Of Social Science Research Jurnal Manajemen Dan Bisnis Ekonomi Enrichment: Journal of Multidisciplinary Research and Development Journal Integration of Social Studies and Business Development Surya Pasca Scientia El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Isyanto, H. Puji
Universitas Buana Perjuangan Karawang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Journal : J-MAS (Jurnal Manajemen dan Sains)

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Pengaruh Work Overload terhadap Stres Kerja di PT. Citra Nusantara Catering yang Berdampak pada Kepuasan Customer Siti Nuroh; Puji Isyanto; Dini Yani
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1245

Abstract

Due to their role in the implementation of company policies and operational activities, human resources are an important asset in a business organization. Companies' resources, such as capital, methods, and machines, cannot produce optimal results without the support of optimally performing human resources. In order to achieve objectives and carry out the company's functions and objectives, employees play a crucial role in any organization. Employees develop into planners, executors, and controllers who constantly actively contribute to the achievement of an organization's, industry's, or business's goals.The achievement of goals is supported by employees, but employees' attitudes toward work are also influenced by their own thoughts, feelings, and desires. These attitudes are referred to as work-related satisfaction, stress, and frustration, as well as work overload, environment, needs, and so forth. Employees' unhealthy thoughts will result in customer dissatisfaction due to high stress and low motivation.Workplace stress is typically viewed as a negative condition. However, because stress arises as a result of pressure from superiors and the work environment, including customer satisfaction, at a certain level, work stress can improve employee performance. For instance, if a worker has a specific goal that requires more effort than usual, he or she will experience stress.Companies must be careful to identify shifts in consumer needs and desires, which change almost constantly, in order to satisfy customers. Buyers will move after forming perceptions of the offer's value, the performance of the company's employees in service, and customer satisfaction following purchase, depending on how the company presents its offer. The level of one's feelings after comparing (performance or results) to his expectations is known as consumer satisfaction.
Co-Authors Aam Widiawati Abdol Samad Nawi Ade Eka Puspitasari Adelia Pritasari Kusumawardani Adella Salsabila Andini Andini Ani Rahmawati Absi Arista Ardiningrum Asep Darojatul Romli Atika Dwi Mabruroh Aulia Nur Azizah Ayu Wulandari Cahyuni Sinta Sari Cherilya Alfara Natasya Daeana Irawati Dedi Mulyadi Dini Yani Dini Yani Dwi Rahmadia Putri Elmira Deviani Eman Sulaeman Fajar Siddiq Febry Rizki Putra Henry Wirama Fipin Kirani Firly Masturoh Fitri Nuraini Hoeriah Hoeriah Indina Ayu Lestari Indra Muis Izmi Noviyanti Kartika Wijayanti Lailatul Shalsabila Lilis Nurkholisoh Mahdiyyah Indah Hasica Marceilla Suryana Melawati Purwasih Meria Christina Noviolita Mochammad Rouf Muhammad Farhan Ardiansyah Muhammad Fauzi Mutiara Huslaili Neni Sumarni Neni Sumarni Nika Yulianisa Nur Fauziah Obby Anggara Pandan Wangi Pramana Purbayaksa Puspita Wulandari Harahap Rahmatiana Azyzatun Nisa Rahmi Yuliandhari Rohma Septiawati Said Muharam SITI HAFSAH ZULKARNAIN Siti Nurdinasari Siti Nuroh Siti Santi Uus MD Fadli Winanda Ayu Risma Maulida Yosepha, Sri Yanthy