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International Journal of Glocal Tourism
Published by Catuspata Press
ISSN : 27749614     EISSN : 27749606     DOI : -
Core Subject : Humanities, Science, Education, Art, Social, Engineering,
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation
International Journal of Glocal Tourism is a double-blind peer-reviewed electronic journal managed and published by Catuspata Press in March, June, September, and December. It was first published in September 2020. This interdisciplinary journal is intended to develop mutual understanding and scientific discourses on tourism as an ongoing global-local process.
Arjuna Subject : Umum - Umum
Articles 6 Documents
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Search results for , issue "Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020" : 6 Documents clear
Analysis of Guest Satisfaction towards the Quality of Bartender Services Agus Martha Di Nugraha; Ni Luh Eka Armoni; I Nyoman Winia; I Gede Mudana
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research is to determine the level of guest satisfaction with bartender services and efforts to increase guest satisfaction at a 5 star hotel bar in Jimbaran tourist area, Badung, Bali, Indonesia. Research methods: Data are obtained by distributing questionnaires to 50 respondents. The data were then processed by SERVQUAL and Important-Performance Analysis techniques presented with Cartesian Diagrams. Findings: The guest satisfaction with bartender services at the hotel bar as a whole is high indicated by the act that a positive SERVQUAL score gap was more than the negative SERVQUAL score gap Implications: The hotel bar needs to improve the quality of its bartender services, such as coordination between the bartender and waiter/waitress so that there is no delay in the process of service to guests.
Training Program and its Influence to Hotel Employee Performance Putu Radharani Paramitha Sai Ishvari; I Gede Mudana; I Nyoman Rajin Aryana; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research aims to determine how much the influence of the training application based on need in increasing employee performance at a 5 star hotel in Nusa Dua tourist area, Kuta Selatan, Badung, Indonesia. Research methods: The technique of sample collection that used is simple random sampling with 50 employees of the hotel. The analysis technique used is simple linear regression. Findings: There was a positive influence from training to employee performance. The hypothesis test result shows training (X) had a positive influence to employee performance (Y). This is also shown through t-test value is (12,539) > t table (4,030) which is mean Ho rejected and Ha accepted. Implication: The training must be provided so that employees can work more efficiently and speed up time at work.
Implementation of Knowledge Management on Hotel and Spa GSA Employee Performance I Putu Gde Jayendra Praditya; I Ketut Suarja; Ni Gusti Nyoman Suci Murni
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research is to know the implementation of Knowledge Management conducted by the management of a 5 star hotel and spa in Nusa Dua tourist area, Badung, Bali, Indonesia, for its Guest Service Agent employees. Research methods: The total respondent on this research is 10 which are Guest Service Agent employees and analysis by using SPSS 25.0. Analyze technique used is a multiple linear regression with personal knowledge, job procedure, and technology as an independent variable and employee performance as a dependent variable. Findings: Knowledge Management was is effective to improve the employee performance in the hotel researched. The technology variable has a significant effect on the performance of the guest service agent employees, as well as the variables of personal knowledge, job procedures and technology simultaneously positively influencing the performance of guest service agent employees. Implication: The management needs to pay more attention to the Knowledge Management that has been done and if possible it can be increased again
The Front Office Strategy on Service Quality Improvement Made Windy Septariani; I Gusti Putu Sutarma; Made Sudiarta; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research aims to determine the strengths, weaknesses, opportunities, and threats in improving the quality of service to guests staying at 5 star hotel in Seminyak, Kuta, Badung, Bali. Research methods: The method of data analysis is a descriptive qualitative, descriptive quantitative, the matrix of IFAS, EFAS, IE Matrix, and SWOT analysis (strength, weakness, opportunity, and threat). This research sample uses 27 people coming from the management and team of Front Office Department. Findings: The results of this analysis show that there are internal and external factors affecting the improvement of the quality of front office services that get from the results of the questionnaire and interviews. Implication: The advice that can be given is to maintain cleanliness in the villa area to avoid complaints and add staff to the front office to help accelerate operational activities.
Check-in Handling by Receptionist to Improve Service Quality Ni Kadek Cita Sari; Ni Putu Wiwiek Ary Susyarini; I Ketut Suarja; Made Sudiarta
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research is done to find out the implementation of check in handling by receptionist in improving the quality of service at a 5 star hotel located in Ubud tourist area, Gianyar, Bali, Indonesia. Research methods: Data collection methods used are observation, interviews, questionnaires, and literature study. The analysis technique used in this research is qualitative descriptive using a 4 level likert scale. Findings: The overall implementation of check in handling has been implemented to the maximum, but there are some standard operating procedures (SOP) that are lacking in its application. Implication: It takes effort from the receptionist to be able to implement maximum check in SOP in order to improve the quality of hotel services.
Concierge Excellent Service to Increase Customer Satisfaction I Made Adi Dwi Cahyana Putra; I Gusti Made Wendri; I Putu Budiarta
International Journal of Glocal Tourism Vol. 1 No. 2 (2020): International Journal of Glocal Tourism - December 2020
Publisher : Catuspata Press

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Abstract

Purpose: This research aims to improve the concierge's excellent service in increasing guest satisfaction at a 5 star hotel in Legian tourist area, Kuta, Badung, Bali, Indonesia. Research methods: Data are analyzed using the theory of Service Quality (SERVQUAL) and Importance Performance Analysis which is described in the Cartesian diagram. Findings: There are negative and positive gaps between guest perceptions and expectations. The attribute that has a negative gap is the X2 variable regarding the cleanliness of the concierge area. Implication: The hotel needs to improve cleanliness of the concierge area, the ability of the concierge to carry on the promised service on time, and suitability of information needed.

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