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Ida Ayu Sri Puspa Adi
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Journal of Hospitality Accommodation Management
Published by Politeknik Pariwisata Bali
ISSN : 2828447X     EISSN : 28284488     DOI : -
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal of Hospitality Accommodation Management is a scientific journal that implements a blinded-peer-review process in handling manuscripts and aims to become a scientific medium for interdisciplinary researchers in the hospitality management sector to communicate their research to audiences including educators, learners, researchers, thinkers and field professionals. The considerations in determining scientific articles for publication are based on relevance, clarity, topic and originality, as well as the extent to which the articles can advance knowledge, understanding and application and its possible contribution in inspiring further development and research. Firstly published in 2022, the journal invites contribution in the following interdisciplinary scope: Accommodation Management Accommodation Marketing Human resources management in hospitality Hotel finance management Information and telecommunication technology in hospitality Hospitality Education Sustainability in Hospitality Hotel operation
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 31 Documents
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Kinerja Petugas Kantor Depan Dalam Memaksimalkan Guest Voice Pada Masa Pandemi Covid-19 Di The Laguna A Luxury Collection Resort And Spa Ni Nengah Trisna Prawiti; I Gusti Ayu Putu Wita Indrayani; I Gusti Ayu Niken Launingtya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.635 KB) | DOI: 10.52352/jham.v1i1.702

Abstract

This research aims to understand receptionist performance to maximize intent to recommend and staff service in The Laguna, A Luxury Collection Resort and Spa. Performance assessment based on performance dimensions by Mangkunegara consists of quality, quantity, task execution, and responsibility. The data obtained by an in-depth interview with two informants with qualitative analysis techniques is presented descriptively. The result showed that receptionist performance based on the dimensions of quality, quantity, and task execution was not maximally implemented, whereas the dimension of responsibility was maximally implemented. In general, receptionist performance is not maximally implemented in order to maximize the intent to recommend and staff service in The Laguna, A Luxury Collection Resort and Spa. Suggestions for the Front Office Department to be aware of the result of the realization of intent to recommend and staff service through periodic evaluation to encourage receptionists to improve their performance. Keywords: performance, receptionist, guest voice, intent to recommend, staff service, pandemic  
Apakah Prosedur Pembersihan Kamar Tamu Diterapkan Pada Masa Pandemi Covid-19? Sebuah Studi Kasus Ni Kadek Dwi Dharmayanti; Ida Ayu Sri Puspa Adi; I Wayan Sunarsa; Ni Ketut Iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (214.039 KB) | DOI: 10.52352/jham.v1i1.705

Abstract

This study on the application of room cleaning procedures during the covid-19 pandemic at The Laguna, a Luxury Collection Resort & Spa Nusa Dua, Bali, aims to determine the application of room cleaning procedures during the covid-19 pandemic at The Laguna, a Luxury Collection Resort & Spa Nusa Dua, Bali. Data obtained from interview and documentation based on the application of room cleaning procedures during the covid-19 pandemic. Analysis of the data used by researchers is a qualitative descriptive technique. Qualitative descriptive technique is an analysis technique that first describes the existing problems and then compared in discussions referring to the Standard Operational Procedures and then comes to a conclusion. From the result of the study, it can be seen that the implementation of room cleaning procedures during the covid-19 pandemic at The Laguna, a Luxury Collection Resort & Spa Nusa Dua, Bali as a whole is in accordance with the Standard Operational Procedures that have been set. However, there are some points that have not been carried out optimally.
Kualitas Pelayanan Butler Pada Masa Pandemi Di The Ritz - Carlton Bali I Gede Darmawijaya; Gede Edwin Permana; Ida Ayu Sri Puspa Adi
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.023 KB) | DOI: 10.52352/jham.v1i1.708

Abstract

This study aims to reveal the quality of Butler service during the pandemic of Covid-19 at The Ritz-Carlton Bali. Data were collected through interview, documents, and observation techniques. The informant was Chief Butler who knew the day to day of Butler services. Qualitative data analysis was used in this research by referring to Parasuraman’s theory on service quality gap. The results of the analysis indicated that the quality of Butler's service during the pandemic at The Ritz-Carlton Bali was very good with the conformance rate of 97%. This finding showed that the butler services conformed to service standard and were able to follow all measures of CHSE.
Preferensi tamu terhadap pelayanan Room Attendant di Doubletree by Hilton Johor Bahru pada masa pandemic covid -19 Ni Luh Somawati; Ni Nyoman Suci Arthini; I Made Sucipta Adnyana; Ni Ketut Iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.137 KB) | DOI: 10.52352/jham.v1i1.715

Abstract

Guest preferences for room attendant services at Doubletree by Hilton Johor Bahru during the COVID-19 pandemic need to be detailed because of guest complaints that have been submitted via OTA. This complaint will have an impact on the hotel's image. This study aims to provide ideas and insights for decision makers in order to improve Room Attendant by understanding the preferences of guests staying at Doubletree Hotel.The type of data used by the writer is qualitative descriptive data and data collection techniques used ware documentation study and interviews. Data analysis techniques used to describe guest preference lists and guest reviews on the OTA for room attendant services with reference to hospitality, attraction, cleanliness, comfort, and safety at this hotel. Then analyzes preferences in the form of the most preffered reviews and the least preffered preference. In the research, it can be concluded that the reviews that appear the most are guests who like the room to be cleaned at breakfast, expect extra water and towels and the least preferred appears: does not like strong smells, guests prefer turn down service when guests are outside the room, and don't like the consistency of housekeeping and don't like the worn bed sheets.
Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian Ni Komang Widiastari; I Wayan Seniartha; I Gusti Ayu Putu Wita Indrayani
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.259 KB) | DOI: 10.52352/jham.v1i1.716

Abstract

This writing aims to determine the leadership quality of the Guest Service Center Supervisor during the Covid-19 Pandemic at Padma Resort Legian. Data obtained by interview and questionnaire techniques. Data analysis in this study is descriptive qualitative. In this paper, the data obtained are as follows: the results of a questionnaire regarding the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. There are ten dimensions to measure the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian.  From the results of the discussion, it can be seen that the dimension "having authority and charisma" gets a score of 2.56 which means it is not good, this is because the supervisor's actions are still not firm to employees, then the dimension "able to make decisions" gets a value of 3.18 which means neutral  , this is because supervisors are still hesitant in acting and have not been optimal in dealing with problems, the dimension of "having initiative" gets a value of 3.25 which means neutral, this is because supervisors lack sensitivity to a problem.  Thus, supervisors are expected to be more assertive in taking action against employees who are less disciplined, accustomed to training themselves by handling their own problems and having a greater sense of initiative.
Pelayanan Airport Representative pada Era New Normal di Hotel Four Seasons Resort Bali at Jimbaran Bay Ni Ketut Sekarti; Wayan Melano; Putu Gede Eka Darmaputra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (392.759 KB) | DOI: 10.52352/jham.v1i1.717

Abstract

The background of this research is the discovery of obstacles that make the services of airport representative officers less than optimal in the new normal era. The goal of this research is to find out the services of airport representative staff in the new normal era which were adapted to the standard operating procedures applicable at the Four Seasons Resort Bali at Jimbaran Bay. Techniques that are used in gathering the required data are interviews and documentations. The results of this research shows that the implementation of standard operating procedures has been going well, but there are obstacles while on duty so it can be concluded that airport representatives at the Four Seasons Resort Bali in Jimbaran Bay experienced problems while on duty, causing services to be less than optimal. Airport representative staff have carried out their duties in accordance with applicable standard operating procedures
Efektivitas Kerja Receptionist Dalam Menangani Tamu Check – In Pada Masa Pandemi Covid-19 Di Jumana Bali Ungasan Resort Anak Agung Istri Sri Anjasuari; Anak Agung Istri Ratna Sari Wulan; Dewa Gede Putra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (515.92 KB) | DOI: 10.52352/jham.v1i1.722

Abstract

This final project research takes place at Jumana Bali Ungasan Resort.The purpose of this research is to determine the effectiveness of receptionist work in handling guest check-in during the COVID-19 pandemic at Jumana Bali Ungasan Resort. The data collection and analysis are in the form of documentation and interviews. It was found that several things were not done, including the receptionist who had not arrived 5 minutes before the work shift started. From the results of the research that has been described, it is suggested the receptionist is expected to carry out routine training, such as conducting management training for supervisors and all staff related to grooming at work and implementation of health protocols during the pandemic.
Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan di PT. Melali MICE Bali I Putu Gede Satria Wiraharja
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (485.476 KB) | DOI: 10.52352/jham.v1i2.822

Abstract

This study aims to analyze the influence of work motivation on employee performance in PT. Melali MICE Bali, using Herzberg's 2 factor theory to analyze work motivation and 5 indicators to measure the performance proposed by Stephen P. Robbins. The technique to determine the sample by using nonprobability sampling technique that makes the entire population into a sample that is 19 respondents who are employees of PT. Melali MICE Bali data taken through questionnaire, validity test, reliability, normality, multicolinearity, heteroskedasity, multiple linear regression, multiple correlation, t-test, and f-test with the help of SPSS program version 23. Then obtained data showing the test device Used valid and reliabel with normal distribution, and result of analysis showing existence of influence of strong and significant relation between work motivation to employee performance equal to 97,7% which is the magnitude of the contribution of the influence of the x variable to the y variable. The findings of this study are expected to be able to be developed by the next researcher by adding new variables.
The first-party professional certification body: hope and reality I Gede Darmawijaya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (614.083 KB) | DOI: 10.52352/jham.v1i2.826

Abstract

The first-party professional certification body in higher educational institutions plays a significant role in filtering the quality of the graduates as it certifies the students' competency. The low quality of the assessment process and the negative perceptions of the graduates indicated the mismanagement of this body that motivated the researcher to investigate the understanding of this body’s stakeholders toward the qualification scheme of competency. The objectives of this research were to identify the needs of five stakeholders and their understanding of the qualification scheme. This research made use of the deep interview to collect data from purposively listed informants. The analysis method applied for this research was Stakeholder Analysis and Interpretative Phenomenological Analysis (IPA). The results showed that the needs of stakeholders were not identified, so they were not addressed in designing the business process and its cascading assessment instruments. The second finding was that the understanding of the stakeholders toward the qualification scheme was very low, affecting their low performance in conducting competency assessments. The implications of the findings are the advisory and management teams need to identify the needs of stakeholders. Furthermore, dissemination or training or workshop on designing qualification schemes and their cascading instruments are urgently needed.  
Preferensi Wisatawan Terhadap Butler Service Signature di The ST. Regis Bali Resort Ni Nyoman Suci Arthini; Ni Kadek Windi Karlina Dewi; Ni Ketut Sekarti
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (631.595 KB) | DOI: 10.52352/jham.v1i2.833

Abstract

This study aims to determine the preferences of tourists to the butler service signature at Hotel X. Hotel X applies three types of butler services, namely semi butler, 12-hour private butler service, and 24-hour private butler service. The data collection technique used is the documentation technique using a sample of 30 reviews of tourists who stay at Hotel X. The data analysis technique used is descriptive qualitative and analyzed using five aspects of guest preferences including, packing & unpacking service, pressing service, e-butler, beverage service and butler service desk. The results showed that most tourists were satisfied with all aspects of the five butler signatures such as packing & unpacking, pressing service, e-butler, beverage service and butler service desk. So expect Hotel X always evaluates the implementation of butler service and improves services comprehensively to staying tourists.  

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