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Ida Ayu Sri Puspa Adi
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Journal of Hospitality Accommodation Management
Published by Politeknik Pariwisata Bali
ISSN : 2828447X     EISSN : 28284488     DOI : -
Core Subject : Economy, Humanities, Social,
Humanities Economics, Econometrics & Finance Social Sciences
Journal of Hospitality Accommodation Management is a scientific journal that implements a blinded-peer-review process in handling manuscripts and aims to become a scientific medium for interdisciplinary researchers in the hospitality management sector to communicate their research to audiences including educators, learners, researchers, thinkers and field professionals. The considerations in determining scientific articles for publication are based on relevance, clarity, topic and originality, as well as the extent to which the articles can advance knowledge, understanding and application and its possible contribution in inspiring further development and research. Firstly published in 2022, the journal invites contribution in the following interdisciplinary scope: Accommodation Management Accommodation Marketing Human resources management in hospitality Hotel finance management Information and telecommunication technology in hospitality Hospitality Education Sustainability in Hospitality Hotel operation
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 31 Documents
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Beban Kerja Front Desk Agent pada Masa New Normal di TRC Bali Netrina Putri Alfareda Palla; I Wayan Seniartha; Anak Agung Istri Ratna Sari Wulan
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.597 KB) | DOI: 10.52352/jham.v1i2.837

Abstract

This study is about the workload of Front Desk Agents during the new normal period at TRC Bali, to know how the workload of Front Desk Agents during the new normal period at TRC Bali. The data of this research were obtained through interview and observation techniques, with the data analysis used was quantitative descriptive technique. With the theory put forward by Moekijat regarding Work Load Analysis and Mangkunegara regarding Work Force Analysis. The results of the analysis show that the workload of front desk agents during the new normal period is high. The workload analysis of 8.98 was rounded up to 9 people, and the work force analysis of 9.14 and rounded up to 9 people. From these calculations, it can be seen that the number of front desk agents is 9 people, while in reality there are only 4 people. Suggestions from the authors related to this research are to calculate the workload clearly and well and add a workforce of 5 people so that the front desk agent does not have an overload of work so that they can provide maximum service.  
Motivasi Kerja Bellboy pada Masa Pandemi: Pendekatan Metode Ranking I Putu Arya Mahardika; I Gusti Ayu Putu Wita Indrayani; I Gede Darmawijaya
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (515.208 KB) | DOI: 10.52352/jham.v1i2.838

Abstract

The purpose of this study is to investigate the job motivation of bellboys at the Hotel SBR located in Nusa Dua's exclusive area during the COVID-19 pandemic. Data for this study was gathered through interviews, documentation, and the distribution of questionnaires. In this study, the data was analyzed both descriptively and qualitatively using the ranking approach. According to the findings of the study, bellboys at the Hotel SBR were more motivated to work to earn money or salaries to support the demands and interests of their families during the COVID-19 epidemic. According to Maslow's Hierarchy of Needs Theory, physiological needs acquire the first ranking, which is supported by indicators such as salary, clothing, and nourishment, which are the primary needs that are acceptable during the COVID-19 pandemic. The four remaining needs are non-essential needs to be obtained during the COVID-19 pandemic, particularly the need for security in the second ranking, which is supported by indicators such as pension remuneration, health insurance, and employment status granted, followed by social needs in the third ranking. The social needs are supported by indicators such as working connections with coworkers, supervisors, and fellow firms. The indicators in the final ranking, self-actualization requirement, on the need for appreciation, justify the final ranking.
Penerapan CHSE Dalam Pelayanan Bellman Di Jumana Bali Ungasan Resort I Made Jaka Yunantha; Ni ketut iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (449.681 KB) | DOI: 10.52352/jham.v1i2.840

Abstract

The implementation of CHSE in the bellman service at Jumana Bali Ungasan Resort, during the pandemic, needs to be investigated, because there are guest complaints regarding the bellman service that has not been maximized, resulting in complaints. This complaint will have an impact on the image of the hotel. This study aims to contribute ideas and descriptions for decision makers in improving bellman's services for the implementation of CHSE at Jumana Bali Ungasan. Data collection techniques are observation, interviews and documentation. The analytical technique used is descriptive qualitative, namely by describing the application of CHSE in Bellman services with reference to standard operating procedures for bellman services during a pandemic. sanitizer and keeping a distance and 32% have not maximally applied standards such as using hand gloves which are sometimes too late, filling in tissues that are often late has not been intensive in spraying disinfectants to buggy cars. Supervision from bellman's superiors will greatly help to improve the implementation of CHSE.  
Prosedur Pelayanan Telepon Operator Kepada Tamu Selama Era New Normal Di Jumana Bali Ungasan Resort Anak Agung Istri Ratna Sari Wulan Wulan; Ni Kadek Citra; Dewa Gede Putra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.397 KB) | DOI: 10.52352/jham.v1i2.842

Abstract

The goal of this study is to understand how to apply the Telephone Operator's method to guests at Hotel J Bali. The data was gathered through observation and interview. The descriptive qualitative nature of the data analysis used in this study allows us to clearly explain, lay out, and compare the information we obtained from the study documentation with the appropriate Standard Operating Procedure (SOP), from which we can draw conclusions. The analysis's findings indicate that of the 18 types of services, 10 of them adhere to the Standard Operating Procedure (SOP), while the remaining 8 do not. Suggestions for telephone operators to always come 15 minutes before work, all of them use hand gloves and faceshields when working, always ask guests to fill out complete forms, always re-check the registration form, always check room readiness, always help contact buggy and always return to tidying tables and chairs after the check-in process is complete.
Penerapan Protokol Kesehatan Terhadap Penanganan Tamu Check-In Pada Masa Pandemi Covid-19 di Six Senses Uluwatu Bali I Wayan Sunarsa; Ni Kadek Anggairah Lesmanawati; Ni Ketut Iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (654.919 KB) | DOI: 10.52352/jham.v1i2.844

Abstract

This study aims to determine the application of health protocols to the handling of check-in guests during the covid-19 pandemic at Six Senses Uluwatu Bali. Methods of data collection with documentation, observation and interviews. The data analysis used by the researcher is a qualitative descriptive technique. This study uses the CHSE (cleanliness, health, safety, environment sustainability) implementation guideline which is a benchmark for the standard of reception of check-in guests at Six Senses Uluwatu Bali during the covid-19 pandemic. The results showed that the application of health protocols to the handling of check-in guests carried out by the receptionist during the covid-19 pandemic at Six Senses Uluwatu Bali was basically in accordance with the standard operating procedure. It was said that from 2 activities, namely preparation and reception of check-in guests with 22 criteria, there were 12 criteria that had been applied 100% and 10 criteria had not been applied 100%. From the results of the study, it can be recommended that receptionist officers are expected to be able to carry out the process of cleaning the work area before starting work (2) periodically spraying disinfectant at least 3 times a day, (3) and ensuring check-in equipment is complete and sterile.
Efektivitas Pelayanan Amenities Tamu oleh Section At Your Service pada Era Pandemi COVID-19 di Hotel The Westin Resort & Spa Ubud Bali Anak Agung Istri Ratna Sari Wulan; I Kadek Arista Priana Ayusman; Ni Nyoman Suci Arthini
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.950

Abstract

The COVID-19 pandemic has made the government to make standard health protocols for tourism (CHSE) companies, one of which is a company engaged in accommodation. This study aims to determine the effectiveness of guest amenities services by section at your service in the era of the COVID-19 pandemic.This study uses two instruments, namely interview guidelines and an observation checklist. This study also uses two types of data analysis techniques, namely qualitative data analysis techniques and narrative analysis techniques. The subject of this study was employees at your service (AYS). During the research, it was found that several things were not suitable to be done according to the standards of amenities service at The Westin Resort & Spa Ubud Bali, including not updating the room occupancy rate and information in the system; have not checked the special guest request; not stand by to receive calls from guests who will be checking out; have not prepared amenities and welcome cards for VIP guests, special requests, and target promoters; not entering GXP cases and requests from guests; have not courtesy call and follow up to GXP if the guest reports problem.
Kualitas Pelayanan Terhadap Keputusan Berkunjung ke Hotel 88 Jakarta Heny Ratnanningtyas; Andhalia Liza Marie; Gratia Wirata Laksmi; Pusparani Pusparani; Anis Darsiah; Mimi Enggriani
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.962

Abstract

This study aims to determine the physical evidence, reliability, responsiveness, assurance and empathy for the decision to stay at Hotel 88 Jakarta. This type of research is descriptive quantitative with multiple analytical methods. The objects in this study are hotel guests staying at Hotel 88 Jakarta. The sampling technique uses accidental sampling. The sample of this research is 100 people hotel guests staying at Hotel 88 Jakarta. The results of the study partially show that physical evidence, reliability, responsiveness, assurance and empathy have a significant effect on the decision to visit. Hotel 88 service quality is demanded to be able to provide products whose benefits are directly felt by consumers. Hotel 88 is expected to continue to improve service quality and service deficiencies can be evaluated by Hotel 88 so that it can be corrected so that consumer needs and desires are met.
Faktor-Faktor Yang Mengaruhi Kinerja Karyawan Hotel 88 di Jakarta Fetty Asmaniati; Ismeth Emier Osman; Anita Swantari; Haryo Wicaksono; Candra Hidayat; Mira Maharani
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.965

Abstract

This study aims to determine salary, incentives and work motivation on employee performance. Quantitative descriptive is this type of research, using several analytical methods. The unit of analysis is hotel 88 employees consisting of Hotel 88 Mangga Besar 120 employees, Hotel 88 Mangga Besar VIII employees and Hotel 88 Fatmawati employees using accidental sampling. The population in this study were all employees at Hotel 88. The sample in this study was 100 respondents. The results of the study show that salary, incentives and work motivation have a significant effect on employee performance. Salary is useful for employees to meet their daily needs. Employee incentives can increase employee work productivity as a reward for Hotel 88 work performance. Work motivation provides comfort for employees to continue working at Hotel 88 because the work environment is comfortable and safe.
Peran Influencer Dalam Mempromosikan Artelio Florist melalui Instagram Story Ni Ketut Iswarini; Ni Putu Diah Arista Dewi; Ida Ayu Sri Puspa Adi
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.970

Abstract

The purpose of this study is to find out how the role of influencers in promoting Artelio Florist through Instagram stories so that it can be used as a reference for Artelio Florist to use influencers or not in the future. The research method used was observation and interviews, then the data obtained were analyzed using qualitative descriptive methods. Based on the AISAS flow, which uses two samples from micro-influencers, it is able to produce good insight, even though it is not optimal. The uploaded content is noticed by many people and some of them are interested and seek information by following and visiting Artelio Florist's account. Not only that, some of them decided to make a purchase and share the content with other users if they need a reference on where to buy flower arrangements. It is recommended that Artelio florist be more active in uploading content in the form of videos or photos through the Instagram story feature.
Strategi Dalam Meningkatkan Kinerja Karyawan Kantor Depan di The Royal Santrian Luxury Beach Villas Pada Masa Pandemi Ni Ketut Sekarti; Komang Dea Ariska Febriyanti; I Made Sucipta Adnyana
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.971

Abstract

The purpose of this research is to find out how the strategy to improve the performance of front office employees during the pandemic. This research is motivated by a decrease in the performance of front office employees during the pandemic period in the 2020-2021 period by showing that front office employees are not enthusiastic about work, make mistakes in doing work. This research uses a qualitative descriptive method by describing existing phenomena that pay more attention to the characteristics, quality, and interrelationships between activities. Data collection techniques used in this study were interviews with informant concerned with strategies to improve performance, namely Front Office Manager, Human Resources Manager, and one of the Receptionists at The Royal Santrian Luxury Beach Villas, and documentation study. The results showed that the strategy in improving the performance of front office employees in four indicators, namely discrimination, rewards, training and development, and communication has not been fully implemented properly.

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