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Sari Listyorini
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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia
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INDONESIA
Jurnal Ilmu Administrasi Bisnis
Published by Universitas Diponegoro
ISSN : -     EISSN : 27461297     DOI : 10.14710/jiab
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.
Arjuna Subject : -
Articles 8 Documents
 1 
Search results for , issue "Volume 3, Nomor 1, Tahun 2014" : 8 Documents clear
Analisis Kepuasan Pelanggan Atas Kualitas Pelayanan Blackberry Internet Service Provider Telkomsel (Studi Kasus Pada 100 Pengguna Blackberry Internet Service Provider Telkomsel di Kota Semarang) Citra, Maria; Lubis, Nawazirul; Nurseto, Sendhang
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Telkomsel is one of the service providers who provide the Blackberry Internet Service. Thisprovider has the largest market share in Indonesia. However, the problem that arises is still the presenceof some customer complaints who use the service pack. The purpose of this study is to determine howmuch the customer satisfaction value toward quality of services in addition to Blackberry InternetService. This study was conducted to 100 Blackberry Internet Service users in the Semarang city. Using aquota sampling technique. The results showed overall satisfaction score is 3.63 it can be concluded thatthe Blackberry Internet Service users in the Semarang city is quite satisfied with the performanceobtained, however, Telkomsel still need to fix the attributes performance score because is still low, theattributes contained the Cartesius chart quadrant A.
ANALISIS PENGENDALIAN PERSEDIAAN BAHAN BAKU TEMBAKAU DENGAN MENGGUNAKAN METODE EOQ (ECONOMICAL ORDER QUANTITY) GUNA MENCAPAI EFISIENSI TOTAL BIAYA PERSEDIAAN BAHAN BAKU PADA PR. GAMBANG SUTRA KUDUS Alamsyah, Ilham; Prihatini, Apriatni Endang; Wijayanto, Andi
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Raw material inventory control system to determine and ensure the availability of supplies of raw materials in quantity, quality and timely manner. The problem in this study is the procurement of raw material inventory of tobacco at PR. Gambang Sutra Kudus still have excess. This is related to the frequency of purchase of raw materials and quantity of raw material purchase, so as to result in waste of working capital that is embedded in the supply of raw materials and the cost of raw materials ordering and storage costs of raw materials. The purpose of this research was to determine how the level of efficiency in the procurement of raw material inventory between EOQ method compared to the company policies of the PR. Gambang Sutra Kudus.The type of research is descriptive analytical research. Data analysis begins with a comparative analysis of the quantity of raw materials, total inventory cost of raw materials and the cost of raw materials between company policies of PR. Gambang Sutra Kudus with EOQ method. Based on the research result shows that by using the EOQ method can be more efficient when compared to the company policies of the PR. Gambang Sutra Kudus, quantity and frequency of purchase raw materials are less but still account for safety stock and reorder point, so that the production process is not disrupted. Beside that, the cost of purchase, ordering cost and holding cost are lower, so as to create efficiencies in the total inventory cost.  PR. Gambang Sutra Kudus in conducting the procurement of raw material inventory should use the EOQ method for the company to obtain a higher level of efficiency, as well as take into account the safety stock and reorder point in order to avoid excess inventory of raw materials.
ANALISIS PENGENDALIAN KUALITAS DENGAN PENDEKATAN P.D.C.A. (PLAN-DO-CHECK-ACT) BERDASARKAN STANDAR MINIMAL PELAYANAN RUMAH SAKIT PADA RSUD Dr. ADHYATMA SEMARANG (STUDI KASUS PADA INSTALASI RADIOLOGI) Dewi, Ariani Puspita; Nugraha, Hari Susanta; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

good quality health care is health care that can satisfy every user services. One of the activities in order to create quality standards is to implement appropriate quality control system, have clear objectives and stages, as well as providing innovation in the prevention and resolution of problems faced by the hospital, according to the Ministry of Health Decree No. 129/Menkes/SK/II/2008 on hospital minimum service standards. This research studies about the quality control process of Radiology Department in Dr. Adhyatma Public Hospital Semarang by using the approach of P.D.C.A. cycle (Plan-Do-Check-Act), based on a minimum standard of hospital services. Based on analysis, it was found that the overall service quality control has been going well. But there is still a level of damage x-rays that are above the standard which more than (>) 2%, so it’s need an improvement of the quality of x-rays to be able to provide high quality x-rays in order to create the right diagnosis and provide a satisfactory health care for patients of Radiology Department in Dr. Adhyatma Public Hospital Semarang.
PENGARUH KEBIJAKAN HARGA, ATMOSFER TOKO DAN PELAYANAN TOKO TERHADAP PERILAKU IMPULSE BUYING KONSUMEN ROBINSON DEPARTMENT STORE SEMARANG Herukalpiko, Diah Kenanga; Prihatini, Apriatni Endang; Widayanto, Widayanto
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

This study aimed to test the influence of pricing policy, store atmospheric and store service on impulse buying behaviour of consumers in Robinson Department Store Semarang. The samples in this research are 100 customers who shop in Robinson Department Store Semarang. The author used SPSS 16.0 program to test the regression on the data analysis. And the study results indicate that pricing policy has a positive and significant influence on the impulse buying behavior of consumers, with coefficient determination is 36,4%, store athmospheric has a positive and significant influence on the impluse buying behavior of consumers, with coefficient determination is 32,2%, store service has a positive and significant influence on the impulse buying behavior of consumers, with coefficient determinaion is 71,2%, and pricing policy, store atmospheric and store service has a positive and significant influence on the impulse buying behavior of consumers, with the coefficient determination is72,2%. Results of this study indicate that in order to enhance the impulse buying behavior, Robinson Department Store Semarang should consider the pricing policy, store atmospheric and store service.
PENGARUH BUDAYA PERUSAHAAN DAN LINGKUNGAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PADA PT BANK JABAR BANTEN CABANG SERANG Nurhayati, Kartika; Pradhanawati, Ari; Wijayanto, Andi
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Labor productivity is affected by several factors, such as strong corporate culture and a good working environment. This study aims to identify and explain the influence of culture and work environment on employee productivity PT Bank Jabar Banten (BJB) branch of Serang. This type of research is explanatory research. Techniques of data collection using interviews, questionnaires and observation. The conclusion from this study is that there is influence between corporate culture and work environment on employee productivity. Based on the conclusion that the company needs to provide oversight of corporate culture in order to better control and there needs to be comfortable working environment for the employees so as to improve the productivity of previous work.
PENGARUH MOTIVASI, KOMPENSASI MELALUI KEPUASAN KERJA TERHADAP KINERJA KARYAWAN Fatmawati, Alvina Puspha; Hidayat, Wahyu; Dewi, Reni Shinta
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

The company in achieving a business activity which do need labor factors therein. Issues pertaining to labor is a low performance. Factors that can influence the occurrence of performance is the motivation, job satisfaction, stress level, physical condition, occupation, compensation system and economic aspects. The problem in this study was the occurrence of a decrease in employee performance and increase employee absenteeism arriving late, forgetful, and leave early . This study aims to determine the effect of motivation ( X1 ) compensation (X2 ) on job satisfaction ( Z ) on employee performance ( Y ) PT. Pelindo Semarang . Type eksplanatory research study used by all employees is still working in PT .Pelindo Semarang totaling 113 people. As for using census sampling technique . Data collection techniques in this study using interviews and questionnaires . Data analysis techniques used to test the validity, reliability testing, simple linear regression, multiple linear regression, path analysis, t test and F test with the aid of SPSS 16.0. Based on the results of the analysis show motivation, compensation and job satisfaction has an influence on employee performance. Advice that can be given in this study for variable compensation is that health insurance companies provide cash and cash overtime with timely enterprises have been determined previously, to give some sort of enterprise motivation variable intensive and ongoing training , seminars on the theme of work motivation , and make controlling the employees about the performance of each employee who has performed and occasionally provide some sort of direction ( briefing ) directly to each employee who has a low performance going forward is expected to reduce the level to make mistakes and grow and increase employee initiative to complete the job on time.
PENGARUH BAURAN PEMASARAN, PSIKOLOGIS, DAN FAKTOR LINGKUNGAN TERHADAP KEPUTUSAN WISATAWAN MENGUNJUNGI OBYEK WISATA MASJID AGUNG JAWA TENGAH Harsanti, Khurita Desi; Farida, Naili; Saryadi, Saryadi
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

One of the attractions in Semarang is Masjid Agung Jawa Tengah. This study aims to determine whether there is influence between Marketing Mix (X1), Psychology (X2), and Environmental Factors (X3) to the Decision Travelers (Y). The type of this research is explanatory research, data collection techniques are using interviews and data collection devices using a questionnaire with a sample of 100 respondents who are traveling to Masjid Agung Jawa Tengah through nonprobability sampling technique by using purposive sampling method. The analysis techniques using validity, reliability test, simple linear regression, multiple linear regression, T test and F test with SPSS tools 20.00. Results of statistical calculations with linear regression analysis are shown by the regression equation Y = 0.886 + 0.036 X1 + 0.184 X2 +0.149 X3. From the regression equation is known that the Marketing Mix, Psychology, and Environmental factors have an influence on the Travelling Decision. The calculations result of determination coefficient are 0.329 or 32,9 %. Based on the results of the data analysis we can conclude there are some the influence of Marketing Mix, Psychological, and Environmental Factors on Decision Travelers visiting Masjid Agung Jawa Tengah and has a strong degree of closeness of this relationship, it means the higher of Marketing Mix, Psychological, and Environmental Factors the higher the Travelers decision. The advice that given in this research aimsto improve the current Marketing Mix which is applied and optimizes the facility in Masjid Agung Jawa Tengah. 
ANALISIS TINGKAT KEPUASAN PELANGGAN ATAS KUALITAS PELAYANAN PT FEDERAL INTERNATIONAL FINANCE (FIF) CABANG SEMARANG Sulistiowati, Sulistiowati; Lubis, Nawazirul; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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Abstract

Pertumbuhan ekonomi yang semakin stabil membawa dampak positif bagi sektor-sektor ekonomi di Indonesia. Usaha untuk menarik minat pelanggan serta mempertahankan yang sudah ada merupakan suatu pekerjaan yang tidak mudah. Mengingat pelanggan merupakan individu yang bebas berpindah-pindah dari satu tempat ke tempat lainnya tergantung dengan kepuasan yang diperolehnya. Oleh karena itu, peningkatan dalam bidang pelayanan harus dilakukan agar pelanggan menjadi puas dan loyal. Penelitian ini berangkat dari permasalahan masih di jumpai adanya komplain dari pelanggan dan adanya fluktuasi jumlah pelanggan PT FIF Cabang Semarang selama tahun 2010, yang diperkirakan dapat timbul sebagai akibat belum maksimalnya pelayanan PT FIF Cabang semarang. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pelanggan atas kinerja pelaksanaan pelayanan PT FIF Cabang Semarang.Tipe penelitian yang digunakan adalah penelitian deskriptif analitik. Data yang digunakan adalah data primer. Pengumpulan data dilakukan melalui wawancara dengan instrumen pengumpulan data berupa kuesioner yang diajukan kepada 99 responden. Sampling techniq yang digunakan adalah purposive sampling. Untuk mengukur tingkat kepuasan pelanggan atas layanan PT FIF Cabang Semarang, maka digunakan importance performance analysis (analisa perhitungan rata-rata).Dari hasil perhitungan rata-rata dari rata – rata penilaian pelaksanaan/ kinerja perusahaan dengan tingkat kepentingan/ harapan pelanggan maka akan diperoleh tingkat kepuasan atas kinerja perusahaan sebesar 3,70 yang masuk dalam kategorisasi kurang memuaskan. Atribut yang perlu mendapatkan perhatian adalah atribut yang berada di kuadran A dalam diagram kartesius, yaitu Kemampuan petugas untuk cepat tanggap dalam menghadapi masalah yang timbul (misalnya tentang perbedaan jumlah angsuran), kemampuan petugas  untuk cepat tanggap apabila terjadi kesalahan dalam pencatatan transaksi, kemampuan petugas dalam menjalin komunikasi yang efektif dengan pelanggan, sikap petugas dalam mengutamakan kepentingan dan kebutuhan pelanggan, sikap petugas dalam memberikan pelayanan yang baik tanpa membedakan status sosial, pengaturan parkir kendaraan bermotor.

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