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All Journal Dinar: Jurnal Ekonomi dan Keuangan Islam Jurnal Kajian Peradaban Islam Al Iman: Jurnal Keislaman dan Kemasyarakatan Jurnal Konseling Pendidikan Islam Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kajian Peradaban Islam JURISY: Jurnal Ilmiah Syariah Masyrif : Jurnal Ekonomi, Bisnis dan Manajemen ICO EDUSHA Jurnal Ngeja International Journal of Integrative Sciences International Journal of Scientific Multidisciplinary Research (IJSMR)
Rahman, Fadali
IAI AL-KHAIRAT PAMEKASAN
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Analysis of Micro Small Enterprises (MSEs) Customer Satisfaction in a Global Context Studies on Shoraya Batik Indonesia Fadali Rahman; Imam Mukhlis; F. Danardana Murwani; Achmad Ali Said
International Journal of Scientific Multidisciplinary Research Vol. 1 No. 3 (2023): April 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (552.792 KB) | DOI: 10.55927/ijsmr.v1i3.3910

Abstract

Customer satisfaction is a measure that determines how well a company's product or service meets customer expectations. This study aims to analyze customer satisfaction MSEs in the context of a global study on Indonesian Batik Shoraya. The research was conducted using a qualitative approach and data collection techniques through in-depth interviews with 10 Shoraya Batik customers, 5 domestic and 5 international. The results showed that customer satisfaction with Shoaraya Batik Indonesia products was influenced by service quality, product quality, price, emotional factors, cost and convenience. Customers expect fast and responsive service, quality and reliable products, affordable prices, and positive emotional experiences with the Shoaraya Batik Indonesia brand. Cost and ease of transaction are also important factors influencing customer satisfaction. In a global context, Shoaraya Batik Indonesia's customers have high expectations for products that can compete with international brands. Customers expect Shoraya Batik Indonesia to maintain consistent product and service quality, as well as develop innovative products that are in line with global trends. Even though Shoaraya Batik Indonesia already has a loyal customer base in Indonesia, the challenge it faces in entering the global market is competition from established international brands. Based on the results of this study, it is suggested that Shoraya Batik Indonesia continue to improve service and product quality and maintain affordable and competitive prices
The Effect of Buying and Selling Financing and Profit Sharing Financing on Financial Performance at BPRS Bhakti Sumekar Fadali Rahman; Puji Handayati; Sonhaji
International Journal of Integrative Sciences Vol. 2 No. 3 (2023): March 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v1i4.3397

Abstract

Buying and selling financing is a form of financing made by banks or other financial institutions to their customers to buy certain goods or assets. Profit-sharing financing is a form of financing carried out by banks or other financial institutions to their customers by sharing profits or business results obtained from projects or business activities funded by said bank or financial institution. This study aims to analyze the effect of buying and selling financing and profit sharing financing on the financial performance of BPRS Bhakti Sumekar. Research design in this writing is library research (library research), namely by looking for research data or information through reading scientific journals, reference books, published financial reports and publication materials available as support in this writing. In the nature of this research using quantitative research, the quantitative method is a research method based on the philosophy of positivism used to examine certain populations or samples. Data were obtained from the financial statements of BPRS Bhakti Sumekar for the last four years from 2017 to 2020. Regression analysis was used to evaluate the effect of the two factors on financial performance, which was measured using financial ratios such as ROA. The results of the analysis show that buying and selling financing and profit sharing financing have a significant influence on financial performance at BPRS Bhakti Sumekar. In this case, profit sharing financing has a greater influence than buying and selling financing. These findings provide important implications for the management of BPRS Bhakti Sumekar in managing the financing portfolio and improving financial performance
Co-Authors Aang Kunaifi Aang Kunaifi Abd Rosyid Abdul Kadir Achmad Ali Said Agus Hermawan Ahmad Nuruddin Hasbullah Ainurrahman Azis Ashari Fauzan - Fulgentius Danardana Murwani Idris Yanto Niode Imam Mukhlis Mad Yunus Mubayyanah Mubayyanah Muhammad Sa’ud Nor Azizah Nor Kamiliya Puji Handayati, Puji Risca Dwiaryanti Risca Dwiaryanti Sonhaji Sudarmiatin Sudarmiatin Tirta Mulyadi Tohari Zulkifli Zulkifli