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All Journal PROSIDING SEMINAR NASIONAL Ilmu Administrasi Publik Jurnal Penelitian Komunikasi dan Opini Publik Journal of Governance and Public Policy Jurnal Manajemen Pelayanan Publik Publik (Jurnal Ilmu Administrasi) Syntax Literate : Jurnal Ilmiah Indonesia Journal of Humanities and Social Studies Transparansi Jurnal Ilmiah Ilmu Administrasi Perspektif Komunikasi; Jurnal Ilmu Komunikasi dan Komunikasi Bisnis Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Administraus Jurnal Ilmu Administrasi dan Manajemen Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Law and Economics Review Kebijakan: Jurnal Ilmu Administrasi International Journal of Social Science Journal of Governance and Policy Innovation (JGPI) Jurnal Instruktional INDEPENDEN: Jurnal Politik Indonesia dan Global Jurnal Informasi dan Komunikasi Administrasi (JIKAP) Indonesian Journal of Community Empowerment
Retnowati WD Tuti
Magister Ilmu Administrasi – FISIP Universitas Muhammadiyah Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : Jurnal Manajemen Pelayanan Publik

 1 
Quality of Clean Water Services for Regional Water Companies in Tangerang City Euis Damayanti; Retnowati WD Tuti
Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v5i1.30881

Abstract

The Regional Water Supply Company in Tangerang City has an obligation to carry out public service functions and prosper the community. In addition, the location of the settlement is quite far from the Regional Water Supply Company Office, causing less people to become customers. The purpose of this study was to analyze the quality of clean water service in the Tangerang Municipal Water Supply Company. The Analysis Knife used by ServQual (Service Quality) consists of five dimensions, namely Tangible, Reliability, Responsiveness, Assurance and Empathy. The research method used is descriptive with a qualitative approach. Results of the study: Tangibles: available service outlets that make it easier for the community to access Regional Drinking Water Company, and the presence of officers who come directly to the community / Pick up the ball; Responsiveness: there is clear and accurate information, responsive. Reliability: resolve complaints that come from the public quickly. Assurance: providing services ranging from explanations, being polite, adequate employee knowledge and abilities. Empathy: delivery of information to customers that are considered easy to understand and hospitality of employees in responding to complaints that come in.
Implementation of Large-Scale Social Restrictions Policy (PSBB) in Bogor District Government Retnowati WD Tuti; Ma'mun Murod; Tria Patrianti
Jurnal Manajemen Pelayanan Publik Vol 4, No 1 (2020): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i1.27460

Abstract

Large-scale Social Limitation (hereinafter referred to as PSBB) is one form of concern. The government and local governments are Pendemic throughout Indonesia and the world, namely Pandemic Corona Virus Disease (Covid-19). Bogor Regency, which is one of the buffer cities of the Republic of Indonesia, is an area that is quite vulnerable in spreading the Corona virus. Why? because many DKI Jakarta employees / laborers live in Bogor Regency, whose mobility is very high. With the birth of Regent Regulation No. 16 of 2020 concerning Implementation of Large- Scale Social Restrictions in Handling COVID-19 in order to conserve the use of Covid 19. The purpose of this study is to analyze the Implementation of Large Scale Social Limitation Policies in the Government of Bogor Regency. This research method uses Qualitative Methods with Literature Study research methods. (Huberman, Miles, 1994). The technique of inviting data is by searching Scientific Journals, Online Mass Media, Legislation and Books. The technique to determine Online Media by Pusposive, while for data analysis using Nvivo 12 Plus. Test the validity of the data by testing the data source. The results of the study show that the implementation of the Large-Scale Social Limitation Policy in the Bogor District Government has not yet proceeded, starting from the clash of authority between the Central Government and the Regional Government so that it cannot make improvements, and many more are in accordance with the provisions of Covid-19 and its distribution. Social assistance to the community.
Co-Authors Adam Syahid Amin Shabana Azhari Aziz Samudra Deddi Fasmadhy Satiadarmanto Deddi Fasmadhy Satiadarmanto Deddi Fasmadhy Satiadharmanto Dewi Kartika Sari Dini Gandini dan Tria Patrianti Dini Gandini Purbaningrum Djoni Gunanto Ennike Rahayu Lestari Euis Damayanti Evi Satispi Evi Satispi Fauzi Hamdi Abdillah Firmansyah Firmansyah Gustinawati Gustinawati Ikhwanudin Ikhwanudin Ikhwanudin Ikhwanudin Khaerul Umam Noer Khairudin Khairudin Kurniasih Mufidayati Lisa Amilia M. Sahrul M. Sahrul Mamun Murod Mawar Mawar Mawar Mawar Muara Torang Hadomuan Muhammad Sahrul Nida Handayani Noer Wachid Oneng Nurul Bariah R Rokaiyah Rahmat Salam Sa’diyah El Adawiyah Selly Filanda Sri Devie Melavanic Tria Patrianti Tria Patrianti Wachid, Noer William Yani WA Yuda Pranpantja Yuma Iza