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Quality Analysis of Service "One Kecamatan One Center of Entrepreneurship" (OK OCE) in East Jakarta Wachid, Noer; Tuti, Retnowati WD
Journal of Governance and Public Policy Vol 7, No 3 (2020): October 2020
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.73135

In August 2018 DKI Jakarta Province recorded an unemployment rate which decreased by 6.24 percent from the previous March 2017 of 7.14%. The proportion of workers with worker/employee status has decreased while the status of self-employed has increased. The increasing percentage of self-employed people indicates that the interest in entrepreneurship in the population of DKI Jakarta has increased, in line with the intense socialization of the Integrated Entrepreneurship Development program that began with a community movement called OK OCE. The purpose of this study is to analyze the quality of Integrated Entrepreneurship Development services in the Cooperative Micro Small Medium Enterprises (CMSME) Implementing Unit in Jatinegara District and determine what factors affect the quality of Integrated Entrepreneurship Development services. This research uses a descriptive method with a qualitative approach, this research was conducted by observation, interview, and documentation techniques. The theory used in this study is the theory of Zeithaml (1990) with 5 indicators of service quality measurement, namely tangible dimensions, reliability, responsiveness, assurance, and empathy. Every dimension has indicators to measure service quality. In this study, triangulation was used to check the validity of the research data. The results showed that the Integrated Entrepreneurship Development service quality of the five dimensions measured was still relatively Good.

Implementasi Pembagian Alokasi Air Bersih kepada Masyarakat di Daerah Rawan Bencana Kota Tangerang Selatan Firmansyah Firmansyah; Retnowati WD Tuti
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol 4, No 1: Juni 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/transparansi.v4i1.1616

The main difficulties in post-disaster are the lack of clean water availability, the residents have difficulty getting clean water, both for residents who do not want to leave their settlements, or for those who fled to other places. For example, during a flood, dug wells and pump wells submerge floodwaters in a few days, besides that in the evacuation places there are no clean water or adequate sanitation facilities. Therefore, the provision of clean water is absolutely necessary in disaster-prone areas. Provision can be done with water filtration facilities around the area or it can be a clean water tanker that can be distributed to people in need. The purpose of this study is to describe the implementation of the distribution of clean water allocation to communities in disaster prone areas as well as the supporting and inhibiting factors of such implementation. The research method is qualitative with data collection techniques from interviews, observations and documents studies. Data obtained with an interactive model based on three research focus variables namely, communication and coordination, resource support and disposition. The results showed that communication and coordination as a connecting channel between actors can foster a good disposition. Resource support has a major influence on whether or not the objectives of the allocation of clean water are to be achieved. Whereas the allocation disposition shows the implementor’s ability to respond and represent. Does not rule out the possibility of the three variables that grow factors supporting and inhibiting that can be used as consideration for overcoming problems that arise.

Analisis Implementasi Kebijakan Work From Home pada Kesejahteraan Pengemudi Transportasi Online di Indonesia Retnowati WD Tuti
Transparansi : Jurnal Ilmiah Ilmu Administrasi Vol 3, No 1: Juni 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Work from home or work from home which is currently being carried out is a follow up to President Joko Widodo's appeal at a press conference at the Presidential Palace, calling for minimization of the spread of the new type of corona virus (SARS-CoV-2) that causes Covid-19, the public is asked to work, study, and worship from home, one of which creates a system of working from home. the purpose of this study was to analyze the Implementation of Work From Home (WFH) Policy on the Welfare of Online Transportation Drivers. The method used in this study uses a library method or approach. Data collection in this research was carried out by exploring journals, books and online media. And data processing using Nvivo Plus 12. The results of the study showed that the WFH policy reduced the level of welfare of the online transportation drivers, it can be seen from the level of their needs that were still unfulfilled. Even physiological needs which should be basic needs for everyone, the need for it cannot be fulfilled because their income has decreased dramatically since the enactment of this WFH policy.

The Inovasi Pelayanan Publik Prima Diskresi Kewenangan Penyidik Satlantas OKU Timur Deddi Fasmadhy Satiadarmanto; Ikhwanudin Ikhwanudin; Khairudin Khairudin; Retnowati WD Tuti
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol 5 No 4 (2021): Desember 2021
Publisher : LPPM Univ. Ibn Khaldun Bogor

Penyidik Satlantas OKU Timur diberikan ruang pelayanan dengan diskresi sebagai upaya capaian tujuan polisi presisi

LOUDSPEAKER BAN: HOW COMMUNICATION SHAPED ROTTEN TRADITIONAL VALUES IN BOGOR REGENCY INDONESIA Tria Patrianti; Retnowati WD Tuti; Mawar Mawar
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: PROCEEDING 1ST INSELIDEA INTERNATIONAL SEMINAR ON EDUCATION AND DEVELOPMENT OF ASIA (INseIDEA)
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (447.861 KB)

Background. Throughout history, communication have been fundamental source of shaping values in community and society. In Rumpin District of Bogor Regency, Indonesia, communities in two villages namelyCipinang and Rabak have been shaped by communication delivered by their religious leaders and community figures related to loudspeaker ban. The biggest adherent anti-loudspeaker (ASPEK or Anti Speaker) community is in Jatinunggal Dusun or Hamlet in Cipinang Village, Rumpin Districts. In the beginning, of restriction loudspeaker had been found in the mosque. It turned out that the anti the speaker applies in the place where television , tape player and radio and all anything associated with audio , like music also are not allowed because they are still associated with the speaker. This study aims to seek better understanding how the communication has shaped the community‟s rotten traditional value about loudspeaker ban in the said villages. Method. This research is conducted through qualitative approach as the goal was to receive spontaneous, rich, specific, and relevant answers to provide the material needed for thick description (Brinkmann & Kvale, 2015. P 192). A meod for this study, semi-structured interviews were used because the focus of the study was to gain in-depth insights to the perceptions and feelings of the participants such as religious leaders, community figures, cadres, and district staff in both villages. Results. Respect the ancestors seeming to be the glue of every community in Rabak and Cipinang Villages and it has been shaped by the role of religious leaders and community figures who influence them over generations. Discussion. Religious leader and community figures shaped communication in one-way communication. Adopted a hypodermic theory, the hypodermic needle model (known as the hypodermic-syringe model, transmission-belt model, or magic bullet theory) is a model of communication suggesting that an intended message is directly received and wholly accepted by the receiver (Raddock, 2011). Despite of the said model had been used for mass-communication process, the hypodermic needle is suitable for the process in interpersonal communication when the sender deliver messages about loudspeaker-ban through generations. There have been no feedback nor discussion from the receiver. The communities agree with the power of messages spread by religious and communities figures about their what-so-called traditional values. Keywords : One-way communication – hypodermic needle, loudspeaker ban, traditional value

The Ethics of Lives in Rusunawa in Islamic Perspective Retnowati WD Tuti; Oneng Nurul Bariah; Mawar Mawar; Kurniasih Mufidayati
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: PROCEEDING 1ST INSELIDEA INTERNATIONAL SEMINAR ON EDUCATION AND DEVELOPMENT OF ASIA (INseIDEA)
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (809.255 KB)

This paper describes the ethics of living in Rusunawa in Islamic Perspective. Rusunawa is a rented apartment tothe community. The writing of this paper is motivated by the findings of the lives of Muslims who live inrusunawa not in accordance with the values of Islamic law such as not keeping promises, not maintaining theenvironment, and others. Data collection was done by observation, interview, brainstorming, and literature study.Ethics of life in the Rusunawa Islamic perspective is to behave in accordance with the guidance of Islamic lawcontained in the Qur'an and sunnah of the Prophet. These ethics include: being honest, trustworthy, being frugal,keeping the environment clean, respecting each other, helping, and maintaining environmental security. Keywords: rusunawa, ethics, islam, life

EFFECTIVENESS OF INSTITUTIONAL RELATIONS BETWEEN CENTRAL AND REGIONAL GOVERNMENTS IN THE EDUCATION SERVICE OF ELEMENTARY SCHOOLS IN SANGGAU DISTRICT-INDONESIA Mawar Mawar; Retnowati WD Tuti; Nida Handayani; M. Sahrul
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: PROCEEDING 1ST INSELIDEA INTERNATIONAL SEMINAR ON EDUCATION AND DEVELOPMENT OF ASIA (INseIDEA)
Publisher : Universitas Muhammadiyah Semarang

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Background Problems, Sanggau District is an area located on the border of Indonesia and Malasyia. The regions are troubled by basic infrastructure constraints, such as in the education field. The blurred portrait of education is nothing new, nor is it in Sanggau District of WestKalimantan, an immediate border with Malaysia. There are about 30% illiteracy and 5-10% drop out (Sanggau Education Office: Hamid, 2015). School facilities and infrastructure are very limited. There are students who have never seen a computer, but followed the lesson of Information and Communication Technology (Survey Report of Budget ManagementEffectiveness BNPP 2016). Similarly, the number of classrooms is very minimal and not feasible, the room sealer using plastic tents. Various educational issues in thearea can not be separated from the poor management of national and local education services system providedby the Central and Regional Governments. The overlapping of policies between the central and regional governments is the evidence of the ineffectiveness of institutional relations between the central government and regional government. Problem Outline: 1). What is the Effectiveness of Institutional Relations between Central and Regional Government in the education service of elementaryschool in Sanggau District? 2). What are the driving factors and obstacles. Specific Targets:Recommendations of policy for institutional relations between central and regionalgovernments in education services.The theory of analysis used isInstitutional, Central and Regional Relations and Education Services Theory. Research Methods: Descriptive. Qualitative approach. Data collection techniques: Observation, Interview and Documentation. Determination of Informants Technique: Purposive and Accidental. Data Analysis uses Macc Nabb, Data Validity Test uses Triangulation. Results :The minister of Education and culture affair in giving elementaryeducation services have make coordination with either center government and region government such as with BNPP, BAPPENAS, The minister of general working, BPS, BAPPEDA, and healthy institution, butstill in unefectively caused by not based on MOU in their colaboration. Even in regional government still not in intensively. So the problem and need of society on elementary education not available well.Keywords: Effectiveness, Central Government, Regional Government, Service,Education, Elementary School

SERVICE TYPE ANALYSIS IN PUBLIC SERVICE MALL IN JAKARTA’S INVESTMENT AND ONE-STOP INTEGRATED SERVICE (PTSP) OFFICE Retnowati WD Tuti; Evi Satispi; Mawar Mawar; Dini Gandini dan Tria Patrianti
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2018: PROCEEDING 1ST INSELIDEA INTERNATIONAL SEMINAR ON EDUCATION AND DEVELOPMENT OF ASIA (INseIDEA)
Publisher : Universitas Muhammadiyah Semarang

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Background. Public Service Mall (PSM) is a breaktrough done by Jakarta’s Investment and One-StopIntegrated Service (PTSP) Office to improve people’s satisfaction. Jakarta was previously known with its badpublic services conducted by local government. It’s improved up to 98% after PSM existence. For example,Building Construction Permit (IMB) service had scattered in various government agencies with unauthorized cost,completed in 60 days. In reformation era, Jakarta cleaned up to prioritize the satisfaction of Jakarta’s people throughservice innovations such as one-stop integrated service IMB in PSM, Deliverance of Motor Licence (AJIB). Research Questions : 1). How is the Forms of Service in PSM ?; 2). What are the driving factors and innhibitors?Research Purpose , to analysis : 1).Forms of Service in PSM 2) to find out driving factors and inhibitors, ResearchFocus : 1).Forms of Services in PSM 2). IMB 3.0 and 3).AJIB . Research Methode: Descriptive; Research Approach: Qualitative; Results: 1).Forms of Service of PSM, DPM, PTSP = 292 , there are 14 Services from otherinstitutions, 2) AJIB conducted through online and offline, 3) IMB Service 3.0 free- conducted as long as it is not viabroker, will be provided free house design. However, there are weaknesses that few people care of IMB 3.0 ; thereare many brokers; less employees; and a narrow service space.Keywords : innovation, one-stop integrated service

Quality Analysis of Service "One Kecamatan One Center of Entrepreneurship" (OK OCE) in East Jakarta Noer Wachid; Retnowati WD Tuti
Journal of Governance and Public Policy Vol 7, No 3 (2020): October 2020
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.73135

In August 2018 DKI Jakarta Province recorded an unemployment rate which decreased by 6.24 percent from the previous March 2017 of 7.14%. The proportion of workers with worker/employee status has decreased while the status of self-employed has increased. The increasing percentage of self-employed people indicates that the interest in entrepreneurship in the population of DKI Jakarta has increased, in line with the intense socialization of the Integrated Entrepreneurship Development program that began with a community movement called OK OCE. The purpose of this study is to analyze the quality of Integrated Entrepreneurship Development services in the Cooperative Micro Small Medium Enterprises (CMSME) Implementing Unit in Jatinegara District and determine what factors affect the quality of Integrated Entrepreneurship Development services. This research uses a descriptive method with a qualitative approach, this research was conducted by observation, interview, and documentation techniques. The theory used in this study is the theory of Zeithaml (1990) with 5 indicators of service quality measurement, namely tangible dimensions, reliability, responsiveness, assurance, and empathy. Every dimension has indicators to measure service quality. In this study, triangulation was used to check the validity of the research data. The results showed that the Integrated Entrepreneurship Development service quality of the five dimensions measured was still relatively Good.

Quality of Clean Water Services for Regional Water Companies in Tangerang City Euis Damayanti; Retnowati WD Tuti
Jurnal Manajemen Pelayanan Publik Vol 5, No 1 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v5i1.30881

The Regional Water Supply Company in Tangerang City has an obligation to carry out public service functions and prosper the community. In addition, the location of the settlement is quite far from the Regional Water Supply Company Office, causing less people to become customers. The purpose of this study was to analyze the quality of clean water service in the Tangerang Municipal Water Supply Company. The Analysis Knife used by ServQual (Service Quality) consists of five dimensions, namely Tangible, Reliability, Responsiveness, Assurance and Empathy. The research method used is descriptive with a qualitative approach. Results of the study: Tangibles: available service outlets that make it easier for the community to access Regional Drinking Water Company, and the presence of officers who come directly to the community / Pick up the ball; Responsiveness: there is clear and accurate information, responsive. Reliability: resolve complaints that come from the public quickly. Assurance: providing services ranging from explanations, being polite, adequate employee knowledge and abilities. Empathy: delivery of information to customers that are considered easy to understand and hospitality of employees in responding to complaints that come in.

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