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All Journal Proyeksi: Jurnal Psikologi JPM17: Jurnal Pengabdian Masyarakat Journal of Psychological Science and Profession Jurnal Entrepreneur dan Entrepreneurship Jurnal Ilmu Komunikasi AKRAB ANIMA Indonesian Psychological Journal Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Calathu: Jurnal Ilmu Komunikasi Jurnal Ilmu Komunikasi AKRAB
Kuncoro Dewi Rahmawati
Universitas Ciputra Surabaya
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Social Sciences Other

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TINGKAT KERAMAHAN DALAM KOMUNIKASI KARYAWAN RESTORAN BAKMI SEBAGAI PENUNJANG KUALITAS PELAYANAN Kuncoro Dewi Rahmawati, Imanuel Deny Krisna Aji
Jurnal Ilmu Komunikasi AKRAB Vol 4, No 1 (2019): Jurnal Ilmu Komunikasi AKRAB
Publisher : Jurnal Ilmu Komunikasi AKRAB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (788.36 KB)

Abstract

ABSTRACTThe service quality felt by customers can be demonstrated even from the first timethe customer enters the restaurant area. This is the main key for customers to begin toassess whether the service in the destination restaurant is in accordance with service qualitystandards or not. As the culinary business grows, of course the owners must pay attention tothe quality of services so they don't compete. One of the developing culinary restaurants,Noodles X is one of the business people who helped enliven the Indonesian culinary market.The focus of this study is choosing aspects of hospitality, the selection of aspects ofhospitality is considered the first communication pattern received by customers, even whenentering the restaurant area. The method used in this study is observation. The observationdesign used is natural setting, participant observation and the method of recording using arating scale. The choice of using the rating scale method because of the observed behavior,researchers want to know the degree of quality of the behavior itself. Implementation ofobservations is divided into 30 days, with the calculation of the average results ofobservations at the weekend and the average observation results on weekday. Based onobservations made, it can be concluded that the level of friendliness in the communicationpractices of restaurant noodle employees is included in the class "very well". There areinteresting findings between the acquisition of friendliness level scores on weekdays and onweekends. The average score obtained from the five highest indicators is on weekends.Keywords: Communication Practices Of Employees, Friendliness, Service Quality
Work-Family Conflict of Women Entrepreneurs and Women Employees Cicilia Larasati Rembulan; Kuncoro Dewi Rahmawati; Febe Yuanita Ratna Indudewi
ANIMA Indonesian Psychological Journal Vol. 31 No. 3 (2016): ANIMA Indonesian Psychological Journal (Vol. 31, No. 3, 2016)
Publisher : Laboratory of General Psychology, Faculty of Psychology, Universitas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.567 KB) | DOI: 10.24123/aipj.v31i3.570

Abstract

The aim of this study was to discover differences in work-family conflict among women who work as employees and women who worked as entrepreneurs. The samples of this re-search were 189 women (98 employees and 91 entrepreneurs). This quantitative com-parative design used an incidental sampling technique. The measuring instrument was the work-family conflict (WFC) translated from Greenhaus and Beutell. The data collected was analyzed using Mann Whitney-U Test. The results show no difference in WFC among women who work as employees and women as entrepreneurs. However, the data shows that the majority of entrepreneur women has very low WFC in all aspects (time, strain, and behavior), while women who work as employees tend to have medium WFC. The results of cross tabulation show that there are indications of an association between revenue and WFC (time and strain aspects) in employee respondents. While the entrepreneur women show indication of an association between the ages of marriage, and duration of work with WFC.
USAHA CATERING OKE LA BEB GO ONLINE Imanuel Deny Krisna Aji; Hilda Yunita Wono; Kuncoro Dewi Rahmawati; Gabriela Laras Dewi Swastika; Monika Teguh; Dheandra Mutiara Kayana
JPM17: Jurnal Pengabdian Masyarakat Vol 5 No 01 (2020)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpm17.v5i01.3252

Abstract

Made Subdistrict of Sambikerep, Surabaya is an area that is very close to Ciputra University campus building complex which is only about 3 km away.  The large number of migrants living in the area ranging from those who work in offices and students is a huge opportunity for residents of the Made Subdistrict to open catering business. This was the main reason underlying Ms. Alfiah to open a heavy food supply business. Ms. Alfiah is a housewife who loves cooking. Come from Lamongan Regency and has lived in the Made Subdistrict area for quite a long time. The problems faced by the business partners of Okay La Beb Catering are limited marketing: The catering business owner Oke La Beb has not implemented a marketing strategy that reaches more customers, the technology used is not maximal, often there are no transactions simply because she does not have any knowledge how to use technology for marketing. The solution is to provide basic knowledge of marketing strategies through integrated marketing communication, guiding the use of digital technology in marketing communications. Through community service activities conducted, Ms. Alfiah can use online media, namely Whatsapp (personal messenger) and (Instagram) social media in marketing. Keywords: online media, catering, digital technology, marketing communication
Correlation Between Learning Orientation Culture and Teachers’ Entrepreneurial Innovative Behavior Kuncoro Dewi Rahmawati; Jimmy Ellya Kurniawan
Jurnal Entrepreneur dan Entrepreneurship Vol. 10 No. 2 (2021): Jurnal JEE
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jee.v10i2.2224

Abstract

Conditions during the COVID-19 pandemic are continuously requiring teachers to improve their use of innovative behavior at work. Several previous studies have proven that learning orientation culture has an influence on innovative behavior. However, all of these studies have been conducted in the industrial sector. The current study aims to examine the relationship between learning orientation culture and teacher’s innovative behavior. Respondents of the study included 36 teachers from six cities in Java, Indonesia: Surabaya, Malang, Semarang, Salatiga, Surakarta and Yogyakarta. The results show that there was no relationship between learning orientation culture and teacher’s innovative behavior. Meanwhile, in the current study, only the intra-organizational knowledge sharing component had a significant correlation with teacher’s innovative behavior. Different job characteristics for teachers and employees in the industrial sector are the main point of argument in the discussion of this research.
DUKUNGAN KELUARGA DAN PSYCHOLOGICAL WELL BEING IBU WORK FROM HOME SAAT PANDEMI COVID-19 DI DENPASAR Euodia Rehuella Kosasih; Kuncoro Dewi Rahmawati
Journal of Psychological Science and Profession Vol 6, No 1 (2022): Jurnal Psikologi Sains dan Profesi (Journal of Psychological Science and Profess
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.249 KB) | DOI: 10.24198/jpsp.v6i1.35939

Abstract

Menjadi seorang ibu di Bali dituntut bertanggung jawab atas urusan rumah tangga, adat keagamaan, dan pemenuhan ekonomi. Di masa pandemi Covid-19, multi peran ibu work from home dapat menjadi beban apabila dilakukan sendiri. Kewajiban ibu melakukan dua tanggung jawab dalam waktu yang sama dapat menyebabkan ibu sulit memisahkan antara urusan pekerjaan dan urusan rumah tangga. Kesulitan-kesulitan yang dialami dapat menurunkan produktivitas ibu work from home. Hal ini karena setiap tanggung jawab menuntut waktu, pikiran, dan tenaga secara bersamaan sehingga dapat menurunkan psychological well being. Salah satu faktor yang dapat meningkatkan psychological well being adalah perolehan dukungan dari keluarga baik secara emosional, penghargaan, informasional, maupun instrumental. Oleh karena itu, peneliti bermaksud untuk mengetahui hubungan dukungan keluarga dan psychological well being pada ibu work from home di masa pandemi Covid-19. Penelitian ini merupakan penelitian kuantitatif. Partisipan penelitian ini berjumlah 100 orang ibu work from home yang berdomisili di Denpasar, yang dikumpulkan dengan metode purposive sampling. Alat ukur yang digunakan adalah Ryff’s Scale of Psychological Well Being (α = .899) dan Perceived Social Support Scale (α = .932) yang telah diterjemahkan dalam bahasa Indonesia. Seluruh data diproses dengan menggunakan uji korelasi Pearson dengan bantuan software JASP versi 0.14.1. Hasil penelitian menunjukkan dukungan keluarga memiliki hubungan yang positif (r = .656) dan signifikan (p < .001) dengan psychological well being ibu work from home di Denpasar. Hal ini menggambarkan dukungan keluarga yang tinggi dapat meningkatkan psychological well being ibu work from home saat pandemi Covid-19 di Denpasar.
SUMBER DAYA RESILIENSI PEMILIK USAHA DALAM MENGHADAPI PANDEMI COVID-19 Cicilia Larasati Rembulan; Kuncoro Dewi Rahmawati; Prisca Eunike; Tasia Puspa Sari
Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Vol. 8 No. 2 (2023): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v8i2.3586

Abstract

Abstract: The current Covid-19 pandemic has brought a huge impact on business owners and studies on this issue are still few. This study aimed to recognize the resources entrepreneurs had to support their resilience in dealing with the pandemic. It used a qualitative approach with a case study design. There were five entrepreneurs from five different cities involved as the participants. They ran these following industries i.e. plastic (Gresik), outdoor gears (Mojokerto), solar-powered water heater (Bandung), coffee beverage (Surabaya), and leather (Sidoarjo). Data collection was conducted through an online interview. The data were analysed using data-driven thematic coding. To increase the credibility of this study, the recordings were conducted comprehensively and investigator triangulation was used. The result of this study showed that the participants did concrete efforts to remain resilient to go through both economic and non-economic difficulties caused by the pandemic. They increased their internal resources such as the capacities to accept the condition, to adapt, to innovate and to keep productivity; faith/hope of better future; spirituality; and empathy towards business partners and employees. Besides, external resources like strategic business partners and family members had also an important contribution to their resilience. The result of this study can become a reference for other entrepreneurs to increase their awareness of internal and external resources for coping with the impacts of the pandemic. This study can be developed using social network analysis and interdisciplinary methods to obtain more comprehensive information. Keywords: entrepreneur,source of resilience, pandemic Abstrak: Pandemi berdampak sangat besar pada dunia usaha, dan kajian tentang pelaku usaha di masa pandemi masih jarang dilakukan. Penelitian ini bertujuan untuk memahami sumber daya yang menunjang resiliensi para pelaku usaha selama menghadapi pandemi covid-19. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Partisipan berjumlah 5 orang pelaku usaha yang bergerak di bidang industri plastik (Gresik), peralatan outdoor (Mojokerto), pemanas air/solar water (Bandung), minuman kopi (Surabaya), industri kulit (Sidoarjo). Metode pengumpulan data yang dilakukan adalah wawancara secara daring. Proses analisis data dilakukan dengan melakukan koding tematik berbasis data (data driven thematic coding). Upaya meningkatkan kredibilitas penelitian dilakukan dengan melakukan pencatatan yang detail, seksama dan menggunakan triangulasi investigator. Hasil penelitian menunjukkan bahwa para pelaku usaha secara otomatis melakukan upaya konkret untuk tetap resilien menghadapi kesulitan ekonomi dan non-ekonomi yang muncul akibat pandemi covid-19. Upaya yang dilakukan adalah dengan meningkatkan sumber daya internal yang meliputi kemampuan menerima keadaan, beradaptasi, berinovasi dan menjaga produktivitas kerja; keyakinan/harapan yang positif akan masa depan; keyakinan spiritual; serta kemampuan berempati terhadap mitra kerja & karyawan. Selain itu, dukungan dari sumber daya eksternal, yaitu para mitra strategis dan anggota keluarga juga berperan besar dalam menunjang resiliensi para pelaku usaha. Hasil penelitian ini dapat menjadi salah satu sumber yang menguatkan para pelaku usaha lainnya untuk meningkatkan kesadaran akan sumber daya internal dan eksternal yang dimilikinya selama menghadapi efek pandemi covid-19. Kedepannya penelitian ini dapat dikembangkan dengan metode analisis jejaring sosial serta mengaitkannya dengan bidang ilmu lain untuk mendapatkan pemahaman yang lebih komprehensif.
Interaksi Hiperpersonal dalam Penerapan Computer-Mediated Communication Akun Instagram @anneavantieheart Imanuel Deny Krisna Aji; Benigna Devi Kalalo; Kuncoro Dewi Rahmawati
Calathu: Jurnal Ilmu Komunikasi Vol. 5 No. 1 (2023): Calathu: Jurnal Ilmu Komunikasi
Publisher : School of Communication Science and Media Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/calathu.v5i1.3613

Abstract

The Instagram account @anneavantieheart has been developed by a leading designer in Indonesia, Anne Avantie. The Instagram account has been verified and has 1.1 M followers on February 2023. The development of the digital era has made many public figures use various media to interact with followers who always hope to get new information from them. The social media platform Instagram is used by Anne Avantie for establishing communication with the public, especially her followers. The Instagram account @anneavantieheart become one of the channels used in Computer-Mediated Communication (CMC). The application of interaction between Instagram account owners @anneavantieheart and their followers seen from a perspective in the application of CMC is the aim of this study. The researchers uses the descriptive qualitative research method by conducting interviews with the social media maintenance officer, owner, and followers of @anneavantieheart Instagram account. Research shows that the application of CMC is carried out by the sender of the message to make the recipient feel closer to the message. The process of hyperpersonal interaction that occurs in the application of CMC to the Instagram account @anneavantieheart fulfills four elements, namely receivers in the context of Instagram social media where followers have a positive impression of the sender of the message. However, having exaggerated expectations. Sender is done by providing categories of uploaded content, namely daily life, inspiration, spirituality, and business promotion. Channels, Instagram social media are asynchronous which allows the account manager or social media maintenance officer to plan and produce regular and quality content. Feedback can be captured directly through the comments and direct message features and indirectly through Instagram analytics. Keywords: Hyperpersonal Interaction Perspectives, Computer-Mediated Communication, Instagram, Anne Avantie
THE ROLE OF THE NEIGHBORHOOD AUTHORITY IN RAISING RESIDENTS’ OBEDIENCE TO THE IMPLEMENTATION OF THE HEALTH PROTOCOLS DURING THE COVID-19 PANDEMIC Cicilia Larasati Rembulan; Kuncoro Dewi Rahmawati; Prisca Eunike; Mopheta Audiola Dorkas; Clara Hosana Yessica Jelita Dewi; Feilicya Aurellia Wijaya
Proyeksi: Jurnal Psikologi Vol 18, No 2 (2023): Oktober 2023
Publisher : Faculty of Psychology Universitas Islam Sultan Agung Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/jp.18.2.178-200

Abstract

Public obedience to the implementation of the health protocols during the COVID-19 pandemic was important. In reality, not all people, especially in residential areas (neighborhoods), were obedient. Limited research had addressed the implementation of health protocols in the settings of the neighborhood so a thorough study on this issue was significant to explore new knowledge. This study aimed to identify the authorities in charge of handling the COVID-19 pandemic in the neighborhoods, the obstacles experienced by the authorities and the residents, the support of the neighborhood authorities, the residents’ responses to policies related to the pandemic, and the impacts of the pandemic on the residents’ lives. There were 30 participants from 30 neighborhoods interviewed and observed. To increase the credibility of the study, a triangulation method was employed. It revealed that there were formal and informal authorities. Both the authorities and the residents experienced obstacles. The authorities had conducted many efforts to handle the pandemic like delivering education, providing facilities, modifying the residents’ behaviors, and collaborating with related stakeholders. Residents were supporting and not supporting the policies and the authorities’ efforts. Besides the negative impacts on the economy, health, society, and psychology, it turned out the pandemic has also brought positive impacts such as the adaptation to new habits and the emergence of new micro-businesses in the neighborhoods.
TINGKAT KERAMAHAN DALAM KOMUNIKASI KARYAWAN RESTORAN BAKMI SEBAGAI PENUNJANG KUALITAS PELAYANAN Kuncoro Dewi Rahmawati; Imanuel Deny Krisna Aji
Jurnal Ilmu Komunikasi AKRAB Vol. 4 No. 1 (2019): APRIL
Publisher : AKADEMI KOMUNIKASI RADYA BINATAMA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The service quality felt by customers can be demonstrated even from the first timethe customer enters the restaurant area. This is the main key for customers to begin toassess whether the service in the destination restaurant is in accordance with service qualitystandards or not. As the culinary business grows, of course the owners must pay attention tothe quality of services so they don't compete. One of the developing culinary restaurants,Noodles X is one of the business people who helped enliven the Indonesian culinary market.The focus of this study is choosing aspects of hospitality, the selection of aspects ofhospitality is considered the first communication pattern received by customers, even whenentering the restaurant area. The method used in this study is observation. The observationdesign used is natural setting, participant observation and the method of recording using arating scale. The choice of using the rating scale method because of the observed behavior,researchers want to know the degree of quality of the behavior itself. Implementation ofobservations is divided into 30 days, with the calculation of the average results ofobservations at the weekend and the average observation results on weekday. Based onobservations made, it can be concluded that the level of friendliness in the communicationpractices of restaurant noodle employees is included in the class "very well". There areinteresting findings between the acquisition of friendliness level scores on weekdays and onweekends. The average score obtained from the five highest indicators is on weekends
Co-Authors Benigna Devi Kalalo Cicilia Larasati Rembulan Clara Hosana Yessica Jelita Dewi Dheandra Mutiara Kayana Eunike, Prisca Euodia Rehuella Kosasih Feilicya Aurellia Wijaya Gabriela Laras Dewi Swastika Hilda Yunita Wono Imanuel Deny Krisna Aji Indudewi, Febe Yuanita Ratna Jimmy Ellya Kurniawan Monika Teguh Mopheta Audiola Dorkas Tasia Puspa Sari