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Importance Perfomance Analysis Pelaku Usaha UKM Sektor Kuliner di Pekanbaru Suci, Afred
Jurnal Ilmu Komputer dan Bisnis Vol 8 No 1 (2017)
Publisher : STMIK Dharmapala Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tingginya jumlah pelaku kuliner UMKM di Pekanbaru mendorong munculnya upaya-upaya para pelaku usaha untuk memiliki keunggulan dibandingkan kompetitor, khususnya dalam hal keunggulan pelayanan. Tujuan penelitian ini dilakukan adalah untuk menganalisis persepsi pelanggan pada pelayanan kuliner di sejumlah pelaku usaha UMKM di Pekanbaru. Populasi penelitian terdiri dari para pelanggan rumah makan, dimana sampel terdiri dari 145 orang pelanggan yang dipilih secara convenience sampling. Variabel penelitian adalah kualitas pelayanan kuliner DINESERV yang terdiri dari 5 dimensi yaitu: bukti fisik, kehandalan, daya tanggap, jaminan dan empati. Analisa data menggunakan Importance Performance Analysis (IPA). Hasil penelitian menunjukkan bahwa rata-rata kualitas pelayanan kuliner sudah memuaskan yaitu pada dimensi jaminan (80%), empati (70%), daya tanggap (69%) dan kehandalan (66%), kecuali pada dimensi bukti fisik yang masih kurang memuaskan (58%). Aspek-aspek kualitas pelayanan kuliner yang masih perlu diperbaiki adalah: area parkir, dekorasi rumah makan, kenyamanan dan kebersihan area makan, ketepatan pelayanan di jam-jam sibuk serta menu yang mudah dibaca dan menarik.
PENJAMINAN MUTU PERGURUAN TINGGI: DILEMA POLITIK ORGANISASI DAN URGENSI PENGGUNAAN PROFESIONAL EKSTERNAL Suci, Afred
Jurnal Penjaminan Mutu Vol 3, No 2 (2017)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (41.499 KB) | DOI: 10.25078/jpm.v3i2.202

Abstract

Higher education institutions (HEI) are encouraged to develop Internal Quality Assurance System (IQAS) that could assist the process of external audit, accreditation and to face the tight competition. General phenomenon of HEI?sIQAS,so far, is still away from qualified and even practically tends to be manipulative. This literature-based article aims to review the role of leadership in campus political practice and the urgence of external professional usage in order to improve internal quality assurance in HEI. The study reveals that improper campus political practice has become the bottleneck for the effectiveness of IQAS. It needs a fundamental change of top leader?s paradigm, particularly in the policy of internal auditor placement. A revolutionary breakthrough of hiring external professional tobe placed as internal auditor seems to be needed, specifically to keep the independency and objectivity, as well as to assure the qualified performance of all units in HEI.
DILEMA EX-OFFICIO TERKAIT PENCEGAHAN KORUPSI DAN PENJAMINAN MUTU DI PERGURUAN TINGGI SWASTA Suci, Afred; Maryanti, Sri; Van FC, Lucky Lhaura; Yandra, Alexsander
Jurnal Penjaminan Mutu Vol 6, No 1 (2020)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v6i1.1169

Abstract

Conflicts of interest are the entry point for the abuse of power and corruption. The implementation of a manipulative ex-officio system that tends to perpetuate the oligarchy will cause a corrupt behavior in the governance of private higher education institutions. To date, studies on ex-officio related to higher education governance have never been discussed academically. The purpose of this study, thus, aims to criticize the application of ex-officio and its potential consequences in the supervision system at private higher education institutions. The study used a qualitative exploratory and the literature study was employed. The result reveals that the ex-officio is a legal model used in many higher education institutions. However, in its application it can lead to conflicts of interest and abuse of power which in turn has the potential of corrupt behavior university governance.
PENJAMINAN MUTU PERGURUAN TINGGI: DILEMA POLITIK ORGANISASI DAN URGENSI PENGGUNAAN PROFESIONAL EKSTERNAL Suci, Afred
Jurnal Penjaminan Mutu Vol 3, No 2 (2017)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v3i2.202

Abstract

Higher education institutions (HEI) are encouraged to develop Internal Quality Assurance System (IQAS) that could assist the process of external audit, accreditation and to face the tight competition. General phenomenon of HEI’sIQAS,so far, is still away from qualified and even practically tends to be manipulative. This literature-based article aims to review the role of leadership in campus political practice and the urgence of external professional usage in order to improve internal quality assurance in HEI. The study reveals that improper campus political practice has become the bottleneck for the effectiveness of IQAS. It needs a fundamental change of top leader’s paradigm, particularly in the policy of internal auditor placement. A revolutionary breakthrough of hiring external professional tobe placed as internal auditor seems to be needed, specifically to keep the independency and objectivity, as well as to assure the qualified performance of all units in HEI.
Dilema Ex-Officio Terkait Pencegahan Korupsi Dan Penjaminan Mutu Di Perguruan Tinggi Swasta Suci, Afred; Maryanti, Sri; Van FC, Lucky Lhaura; Yandra, Alexsander
Jurnal Penjaminan Mutu Vol 6, No 1 (2020)
Publisher : LPM IHDN Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v6i1.1169

Abstract

Conflicts of interest are the entry point for the abuse of power and corruption. The implementation of a manipulative ex-officio system that tends to perpetuate the oligarchy will cause a corrupt behavior in the governance of private higher education institutions. To date, studies on ex-officio related to higher education governance have never been discussed academically. The purpose of this study, thus, aims to criticize the application of ex-officio and its potential consequences in the supervision system at private higher education institutions. The study used a qualitative exploratory and the literature study was employed. The result reveals that the ex-officio is a legal model used in many higher education institutions. However, in its application it can lead to conflicts of interest and abuse of power which in turn has the potential of corrupt behavior university governance.
Politisasi Senat Akademik Dan Relasinya Dengan Konflik Kepentingan dan Perilaku Korupsi di Perguruan Tinggi Van F.C, Lucky Lhaura; Suci, Afred; Simabura, Charles; Yandra, Alexsander; Sadjati, Emy; Faridhi, Adrian; Widayat, Prama
Integritas : Jurnal Antikorupsi Vol. 7 No. 2 (2021): INTEGRITAS: Jurnal Antikorupsi
Publisher : Komisi Pemberantasan Korupsi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32697/integritas.v7i2.840

Abstract

Studies about the politization of academic senate at higher education institutions in corruption control and prevention system are scarce. Framed by collective action, power balance, and bureaucratic transparency theories, this research aims to examine the effect of power imbalance due to double position of structural and academic senate leaders, and the dominance of ex-officio elements regarding to conflict of interests and corruptive behavior. The result reveals, the conflict of interests elicited by the power imbalance generated corruptive behavior in HEIs, especially in terms of policy corruption. In practical terms, nepotism and transactional patterns were the most common acts of corruption.   Abstrak Studi terkait politisasi senat akademik dalam sistem pengawasan dan pencegahan korupsi di perguruan tinggi masih sangat jarang dilakukan. Sehingga, penelitian ini bertujuan menguji dampak ketidakseimbangan kekuasaan akibat praktik rangkap jabatan pimpinan struktural dengan pimpinan senat akademik, dan dominasi unsur ex-officio dalam komposisi senat akademik terhadap konflik kepentingan dan perilaku korupsi di perguruan tinggi. Teori yang digunakan adalah teori tindakan kolektif, keseimbangan kekuasaan dan transparansi biro-krasi, Pengumpulan data dilakukan secara daring dan dianalisis menggunakan teknik des-kriptif, t-test, ANOVA, mediasi dan moderasi Hayes PROCESS. Hasil penelitian menyimpulkan, konflik kepentingan akibat ketidakseimbangan kekuasaan menyebabkan munculnya perilaku koruptif di perguruan tinggi, khususnya di ranah kebijakan. Sedangkan di ranah praktis, nepotisme dan pola transaksional menjadi dua perbuatan korupsi yang paling sering terjadi di perguruan tinggi.
SHORT COURSE : PAJAK PENGHASILAN PASAL 21 ORANG PRIBADI DAN BADAN BAGI GURU DAN SISWA AKUNTANSI SMK N 1 TAPUNG INOVA FITRI SIREGAR; RINYANTI RASYAD; AFRED SUCI
Diklat Review : Jurnal manajemen pendidikan dan pelatihan Vol 1 No 3 (2017)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (245.623 KB) | DOI: 10.35446/diklatreview.v1i3.167

Abstract

Permasalahan yang dialami oleh guru-guru Sekolah Menengah Kejuruan (SMK) N 1 Tapung adalah Ketidaktahuan dan minimnya akses informasi dan sosialisasi bahkan rendahnya kesadaran Wajib Pajak atas kewajiban perpajakannya masih menjadi kendala rendahnya kepatuhan wajib pajak untuk membayar utang pajak. Kemudian ketidakpahaman Guru-guru Sekolah Menengah Kejuruan (SMK) N 1 Tapung dalam perhitungan dari aspek tarif pajak pengahasilan yang dikenakan berbeda oleh masing-masing wajib pajak, pengisian SPT yang wajib dilaporkan atas penghasilan yang mereka terima, dengan adanya kewajiban melapor tersebut, guru-guru lebih memilih untuk menggunakan jasa konsultan perpajakan tanpa mengetahui alasan dari setiap pengahasilan yang mereka terima dipotong setiap periode pajak. Metode yang digunakan adalah pelatihan dan pendampingan dalam perencanaan pajak dan pembukuan.Keberhasilan metode yang diterapkan diukur dengan menggunakan pendekatan proses dan produk melalui metode observasi dan wawancara selama dan setelah kegiatan pelatihan berlangsung. Data yang dikumpulkan adalah absensi peserta dan produk pelatihan dan penyuluhan berupa materi perpajakan dan pembukuan. Kegiatan pelatihan dirancang dalam tiga tahapan yang terdiri dari tahap persiapan, implementasi dan monitoring. Hasil dari pengabdian ini adalah adanya peningkatan pengetahuan dan pemahaman peserta terhadap perhitungan PPh 21 Orang Pribadi dan Badan dari hasil evaluasi melalui jawaban post test yang meningkat signifikan dimana 80% sudah mengetahui perhitungan PPh 21 Orang Pribadi dan Badan dan mengetahui manfaatnya, sebelumnya hanya 10% yang mengetahui perhitungan PPh 21 Orang Pribadi dan Badan dan 10% yang mengetahui manfaat perhitungan PPh 21 Orang Pribadi dan Badan. Bahkan dengan sosialisasi yang dilakukan dengan cara simulasi satu kasus perusahaan maka terjadi optimisme peserta terhadap kemampuan menghitung perhitungan PPh 21 Orang Pribadi dan Badan Kata kunci : Pelatihan, Pajak Penghasilan Pasal 21
DAMPAK KONTROL FREKUENSI PENGALAMAN PELAYANAN PADA HUBUNGAN ANTARA KOMPETENSI DENGAN KINERJA PELAYANAN MUTASI PEGAWAI PUBLIK Afred Suci
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 2 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

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Abstract

Abstract. This study aims to examine the relationship between employee‟s competencyand mutation-related service performance by controling the frequency of mutationrelatedexperience in public employees. Data were collected with accidental samplingtechnique on 90 Riau Province public employees who was having their mutation papersprocessed. Hypotheses tested by employing descriptive statistic, rank-Spearmancorrelation and partial correlation with controling factor. The descriptive test resultindicates that employee‟s competency and their service performance related to mutationis still unsatisfied. The Spearman test result proves the strong and positive relationshipbetween employee‟s competency and mutation-related service performance.Meanwhile, partial correlation with controling factor test result reveals the enhance ofemployee‟s competency and mutation-related service performance relationship aftercontroled by the frequency of mutation-related experience.
Faktor-Faktor Prediktor Perilaku Pembelian Emas di Pekanbaru afred suci
Jurnal Daya Saing Vol 2 No 1 (2016)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v2i1.45

Abstract

Abstract: The present research was conducted at Plaza Sukaramai Pekanbaru, aGoldSalesCenter in Pekanbaru. The study needs to find out the effect of product attribute, price and culture on the buying behaviors of the Pekanbaru consumers. The sample consisted of 160 buyers who were selected using the combination of cluster and purposive sampling technique. The variables are the product attribute, prices and culture as the independent variables, and the buying behavior as the dependent one. The data were analyzed using multiple regression analysis. The study reveals that product attribute has a positive and significant effect on the buying behavior. The price has a positive and significant effect on the buying behavior. Culture has a positive but insignificant effect on buying behavior. Keywords: Product Attribute, Price, Culture and Buying Behavior
Persepsi Masyarakat Terhadap Revitalisasi Pasar Dupa Kencana Pekanbaru afred suci
Jurnal Daya Saing Vol 2 No 2 (2016)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v2i2.53

Abstract

Abstract: Study held in Dupa Kencana Market Pekanbaru in order to analyze consumer’s perception towards traditional market and its impact to revitalization of Dupa Kencana market. Population consists of Pekanbaru society as the regular consumers. Respondent numbers determined by Hair theory and consists of 70 respondents. Variable used are perception as independent, while the revitalization used as dependent. Data analyzed by using descriptive and simple regression analysis. Study reveals that consumer’s perception is still negative but it doesn’t significantly raises the intention of them in order to have Dupa Kencana market revitalized. The only revitalization they want is merely zoning revitalization, instead of total revitalization or relocation Keywords: Perception, Revitalization, Traditional Market