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Journal : JURNAL ILMIAH M-PROGRESS

PENGARUH GAYA KEPEMIPINAN, BUDAYA ORGANISASI DAN STRES KERJA TERHADAP KINERJA KARYAWAN (Studi Kausal di Layanan Social Media TelkomCare Telkom Indonesia Jakarta) Ria Cendana Ardhiyaningtyas; Ahmad Faisal
JURNAL ILMIAH M-PROGRESS Vol 9, No 2 (2019): JURNAL ILMIAH M-PROGRESS
Publisher : JURNAL ILMIAH M-PROGRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (297.469 KB) | DOI: 10.35968/m-pu.v9i2.341

Abstract

This study aims to obtain empirical data, facts, and valid and correct information, and can be trusted, about Leadership Style, Organizational Culture and Work Stress on Employee Performance. Using a quantitative research approach and the survey method. To prove the influence of the variables of Leadership Style, Organizational Culture and Job Stress on Performance in this study, data analysis techniques were carried out with Path Analysis. Based on the results of the research analysis:There is a positive and significant direct effect of the Leadership Style variable on Job Stress. There is a positive and significant direct effect of the Organizational Culture variable on Job Stress. There is a positive and significant direct effect of the Leadership Style variable on Performance. There is a positive and significant direct effect of the Organizational Culture variable on the Performance variable. There is a positive and significant direct effect of the Job Stress variable on the Performance variable. Keywords: Leadership Style, Organizational Culture, Job Stress and Performance 
PENGARUH KEPEMIMPINAN, IKLIM ORGANISASI, DAN KEPUASAN KERJA TERHADAP KINERJA Ahmad Faisal; Kartika Dian Lestari
JURNAL ILMIAH M-PROGRESS Vol 9, No 1 (2019): JURNAL ILMIAH M-PROGRESS
Publisher : JURNAL ILMIAH M-PROGRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (940.378 KB) | DOI: 10.35968/m-pu.v9i1.269

Abstract

This study aims to obtain facts, data and information, valid and true, and can be trusted about the influence of Leadership, Organizational Climate, Job Satisfaction on Teacher Performance, at Raflesia Foundation Depok.Data derived from questionnaires distributed were analyzed data, among others: description of data, testing of research requirements, including normality test, homogeneity test, and linearity test. To prove the influence of variables of Leadership (X1), Organizational Climate (X2) and Job Satisfaction (X3) on Performance (Y) in this research, used data analysis technique with path analysis.Based on result of research analysis: 1) There is an influence of Leadership (X1) to Job Satisfaction (X3) 0,601; 2) There is an influence of Organizational Climate (X2) to Job Satisfaction (X3) equal to 0,283; 3) There is influence of Perception About Leadership (X1) to Performance (Y) equal to 0,310; 4) There is an effect of Organizational Climate (X2) on Performance (Y) of 0.251; 5) There is influence of Job Satisfaction (X3) on Performance (Y) of 0.366
RELATIONSHIP STRENGTH DAN HUBUNGANNYA DENGAN KEPUASAN PELANGGAN Ahmad Faisal
JURNAL ILMIAH M-PROGRESS Vol 8, No 1 (2018): JURNAL M-PROGRESS
Publisher : JURNAL ILMIAH M-PROGRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (405.706 KB) | DOI: 10.35968/m-pu.v8i1.188

Abstract

Penelitian ini dilatarbelakangi, mengingat bahwa dewasa ini semakin banyak perusahaan yang menjalankan perusahaannya dengan mengalihkan strategi mereka ke pemasaran dengan menjalin hubungan dan kerjasama yang kuat antara perusahaan dengan pelanggan yang popular dengan sebutan relationship strength, dengan tujuan untuk memperlancar pemasaran barang dan jasa dan untuk meningkatkan keuntungan perusahaan. Kemudian untuk mengkaji berbagai variasi dalam relationship strength dan dampaknya dengan kepuasan pelanggan pada maskapai penerbangan (airline), dapat difokuskan pada tiga variasi atau dimensi yang membentuk relationship strength yaitu: trust, commitment, dan relationalism. Ada tiga hipotesis yang diajukan dalam penelitian ini yaitu: (Ha1) : Terdapat dampak kepercayaan dengan kepuasan pelanggan). (Ha2) : Terdapat dampak komitmen dengan kepuasan pelanggan (Ha3) : Terdapat dampak relationalism dengan kepuasan pelanggan Dari hasil penelitian ini terbukti bahwa ketiga hipotesis yang diajukan semuanya terbukti gagal ditolak. Dari hasil pengujian Hipotesis Pertama (Ha1) dapat dibuktikan bahwa terdapat dampak yang positif antara kepercayaan dengan kepuasan pelanggan. Hasil uji Hipotesis Kedua (Ha2) juga terbukti bahwa terdapat dampak yang positif antara komitmen dengan kepuasan pelanggan. Hipotesis Ketiga (Ha3) juga terbukti bahwa terdapat dampak yang positif antara relationalism dengan kepuasan pelanggan. Dampak antara berbagai variasi atau dimensi-dimensi yang membentuk relationship strength dengan kepuasan pelanggan secara keseluruhan sangat kuat. Juga terdapat pengaruh Relationship Strength terhadap kepuasan pelanggan. Dari ketiga dimensi relationship strength diatas , maka yang paling tinggi pengaruhnya terhadap kepuasan pelanggan adalah kepercayaan Implikasi manajerial dari hasil penelitian ini agar pihak maskapai penerbangan harus betuk betul menjaga dan meningkatkan kepercayaan pelanggan dan komitmen dan relationalism agar jalinan hubungan semakin kuat baik antara pelanggan dengan maskapai penerbangan. Juga, agar dipertimbangkan pemberian kompensasi yang cukup dan seimbang dengan tugas-tugas karyawan yang langsung berhubungan dengan pelanggan mereka karena tugas-tugas mereka cukup berat dan terkait dengan kepuasan pelanggan. Kata kunci : relationship strength, kepercayaan, komitmen dan relationalism
PENGARUH IKLIM ORGANISASI, KOMUNIKASI INTERPERSONAL DAN KEPUASAN KERJA TERHADAP KINERJA Ahmad Faisal; Istiyah Istiyah
JURNAL ILMIAH M-PROGRESS Vol 8, No 2 (2018): JURNAL M-PROGRESS
Publisher : JURNAL ILMIAH M-PROGRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (324.301 KB) | DOI: 10.35968/m-pu.v8i2.232

Abstract

This study aims to find out about the influence between Organizational Climate, Interpersonal Communication and Job Satisfaction on the performance of NCO / Tamtama in Kodiklatau. Data derived from questionnaires distributed were analyzed data, among others: description of data, testing of research requirements, including: normality test, homogeneity test, and linearity test. To prove the influence of Organizational Climate variable (X1), Interpersonal Communication (X2) and Job Satisfaction (X3) on Performance (Y). In this research, used data analysis technique with path analysis. Based on the results of the research analysis: 1) There is influence Organizational Climate (X1) on Job Satisfaction (X3) of 0.175; 2) There is the influence of Interpersonal Communication (X2) on Job Satisfaction (X3) of 0.35; 3) There is an effect of Organizational Climate (X1) on Performance (Y) of 0.293; 4) There is the influence of Interpersonal Communication (X2) on Performance (Y) of 0.259; 5) There is influence of Job Satisfaction (X3) on Performance (Y) of 0.254. Keywords: Organizational Climate, Interpersonal Communication, Job Satisfaction and Performance
PENGARUH DISIPLIN KERJA, PELATIHAN DAN KEPUASAN KERJA TERHADAP PRESTASI KERJA KARYAWAN (Studi Kausal Pada Perusahaan Asuransi PT.A.J Sequislife Jakarta) Mohamad Kiki Baehaki; Ahmad Faisal
JURNAL ILMIAH M-PROGRESS Vol 10, No 1 (2020): JURNAL ILMIAH M-PROGRESS
Publisher : JURNAL ILMIAH M-PROGRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (511.32 KB) | DOI: 10.35968/m-pu.v10i1.364

Abstract

The development of the times at this time goes so fast. One area that is quite influential in the field ofHuman Resources. The purpose of this study is to explain the influence of work discipline in sequislife insurancecompanies. The following is included with the training where a series of activities are designed to improve theskills, knowledge, experience, or changes in an individual's attitude in ways to improve the quality of servicesand products and communicate with employees or customers. Both of these elements will influence theincreasing satisfaction and work performance of employees. The data of this study get some importantconclusions that the two elements are very important for employees in an effort to improve employeesatisfaction and work performance in the work environment. Keywords: work discipline, training, job satisfaction, insurance company, employee performance