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All Journal IPTEK Journal of Proceedings Series CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking E-Dimas: Jurnal Pengabdian kepada Masyarakat JPM (Jurnal Pemberdayaan Masyarakat) JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram) Ekonomi dan Bisnis MABIS: Manajemen dan Bisnis Jurnal Manajerial IMANENSI: Jurnal Ekonomi, Manajemen dan Akuntansi Islam WIDYA MANAJEMEN BASKARA: Journal of Business and Entrepreneurship Keluwih: Jurnal Sosial dan Humaniora Akuntansi Bisnis & Manajemen (ABM) Jurnal Manajemen dan Bisnis Madani
Andajani, Erna
Fakultas Bisnis Dan Ekonomika Jurusan Manajemen Universitas Surabaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Effect and Consequence e-Customer Satisfaction for e-Commerce Users Patrada, Rolan; Andajani, Erna
IPTEK Journal of Proceedings Series No 1 (2020): The 1st International Conference on Business and Engineering Management (IConBEM)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2020i1.8491

Abstract

The 4.0 industrial revolution has changed people's behavior to use everything through technology. This happens also in terms of shopping that can be done by many people through e-commerce. This study aims to examine the effect of online convenience, website design, security, information quality, and e-service quality on e-word of mouth, behavioral intentions, and e-loyalty through e-customer satisfaction respondents who use e-commerce to shop at Indonesia, especially Surabaya. The data used in this study are primary data obtained through distributing questionnaires to 205 respondents who are male and female e-commerce users, who are at least 15 years old, and have conducted transactions in e-commerce at least 5 times in the past year. The sampling technique in this study is non-probability sampling. This research uses a quantitative approach using statistical testing. The test was carried out using the Structural Equation Modeling (SEM) method with the SMART-PLS 3.0 program. The results of this study indicate that only online convenience, security, and information quality have an influence on other dependent variables through e-customer satisfaction, while website design and e-service quality have no effect
STUDI DESKRIPTIF ZONA TOLERANSI OPERATOR SELULER DI SURABAYA Cindy Priscillia; Erna Andajani; Werner Ria Murhadi
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

This study aims to describe the zone of tolerance of the three largest mobile operators Telkomsel, Indosat, and XL in Surabaya. This zone of tolerance is obtained by measuring the gap of customer expectations (desired service and adequate service) on the quality of service provided. The results of this study show that the three mobile operators have been able to meet minimum servicequality that customers want (adequate service) but does not meet the actualservice quality desired by the customers (desired service) Telkomsel has the most excellent service quality between the three providers and then followed by XL and Indosat. The wider zone of tolerance is owned by Indosat, followed by XL and then Telkomsel.
STUDI DESKRIPTIF PERBEDAAN MOTIVASI BERWISATA KE SEOUL, KOREA Natasha Naftali; Erna Andajani; Siti Rahayu
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

This study airms to identify motivation Indonesian tourist to Seoul, South Korea use the theory push and pull motivation as a framework conceptual anf know the difference motivation go to Seoul, South Korea on the basis of gender, age, education, and income. This processing was done in use spss 22 for windows. Technique the sample use is non probability sampling the sample of the used in this research was 200 respondents. Data processed use mean, standart deviation, the independent sample t-tes and one way anova. This statement said 3 push dimensions which are (1) novelty and knowledge seeking (2) egoenhancement (3) rest and relaxation, and 3 pull dimension (1) environment and safety (2) cultural and historical attraction (3) tourism facilities. That is devided into 36 statement that has beeb done the adjustment of a previous studies of the six demensions push and pull seoul, South Korea dimensions rest and relaxation described the best of the total an average of 4,36 and standart deviation 0,730.
[RETRACTED] PENGARUH EXPERIENTIAL VALUE DAN PLACE FOOD IMAGE YOGYAKARTA TERHADAP BEHAVIORAL INTENTIONS WISATAWAN DOMESTIK Nita Lintang Sekarrini; Siti Rahayu; Erna Andajani
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

[THIS ARTICLE HAS BEEN RETRACTED] Following a rigorous, carefully concerns and considered review of the article published in CALYPTRA to article entitled "PENGARUH EXPERIENTIAL VALUE DAN PLACE FOOD IMAGE YOGYAKARTA TERHADAP BEHAVIORAL INTENTIONS WISATAWAN DOMESTIK" Vol.7 No 2, pp.2465-2473, March 2019 The document and its content has been removed from CALYPTRA, and reasonable effort should be made to remove all references to this article.
ANALISIS FAKTOR PEMBENTUK P-TRANSQUAL PADA LAYANAN TAKSI ONLINE DI SURABAYA Ika Mutia Lestari; Erna Andajani; Siti Rahayu
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Online taxi are one of the most favorites because online taxi is easily the most convenient way to ride than other transportation and this is extremly important to maintain passangers satisfaction and to improve for a better service quality. Service quality can be calculated using P-Transqual with 4 dimensions: comfort dimension, tangible dimension, personnel dimension, and reliability dimension. This research aims to determine and analyze 4 dimensions as P-TRANSQUAL’s dimension, especially on online taxi services in Surabaya. This research uses quantive approach by using Confirmatory Factor Analysis (CFA) method trough IBM SPSS. The data used in this study is the primary data obtained from distribution of quetionnaires. The samples of this study were selected using non-probability sampling technique, the target population characteristics are those who have been used online taxi at least once around last six month, with minimum of age is 16. The number of samples used were 200 samples. The results of this study indicate that 4 dimension are the dimension of P-TRANSQUAL on the online taxi service in surabaya.
PENGARUH EXPERIENTIAL VALUE DAN SATISFACTION PENGUNJUNG FESTIVAL MAKANAN TERHADAP LOYALTY DI PASAR MALAM TJAP TOENDJOENGAN SURABAYA Amanda Elisia Ardine; Siti Rahayu; Erna Andajani
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

The purpose of this research is to determine and analyze the influence of Experiential ValueandSatisfaction of food festival visitors to Loyalty at Pasar Malam Tjap Toendjoengan Surabaya. The research uses the quantitative approach and the design of this research is causal. Variabel used un this research are Goal-Oriented Attendees, Experientially-Oriented Attendees, Experiential Value, Satisfaction, and Loyalty. Data analysis technique is Structural Equation Modelling(SEM) using SPSS 16.0 for windows and AMOS version 24. This study used a sample of respondents who have visited Pasar Malam Tjap Toendjoengan Surabaya. The number of samples used in this study were 200 respondents. The results of this study indicate the influence of Experiential Value of food festival visitors to Satisfaction and Loyalty at Pasar Malam Tjap Toendjoengan Surabaya.
PENGARUH TRAVEL MOTIVATION,UTILITARIAN VALUE, DAN OVERALL SATISFACTION TERHADAP RE-PATRONAGE INTETION Clara Amelia Kuswandi; Siti Rahayu; Erna Andajani
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

This study is aimed to identify and analyze influence travel motivation, utilitarian value, and overall satisfaction toward re-patronage intention on previous research relevant infor-used at this time. Object taken is Mall in Yogyakarta.The data sources used in this study was primarily obtained from respondent using a set of questionnaires. Respondents in this study amounted to 150 people, the respondents who’ve been visited the mall in Yogayakarta in the last 1 year, and have a minimum educations of high school/vocational/equivalent. The sampling technique is a non-probability sampling with the kind of judgment sampling. Level measurement used are interval level. This study used method multiple regression analysis with using SPSS 22 for windows.The results of this study is indicate that travel motivation, utilitarian value, and overall satisfaction has a positive influence towards re-patronage intention.
IMPLEMENTASI TEORI ANTRIAN PADA TOKO ADI JAYA DIKECAMATAN GEDANGAN SIDOARJO Liang Rosah Lina; Erna Andajani; Stefanus Budy Widjaja S.
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

This study aims to minimize customer complaints resulting from queue length and length of waiting time, reduce customers from queuing, analyze server (server) needs, and know what efforts can be used to reduce the length of the queue. So that the length of the queue can be minimized and can provide better service and performance.This research used M / M / 1 and M / M / 2 model to apply queuing theory method and assisted with SPSS 16.0 software as a basis to know the distribution to be used, then using POM Windows 3 software as base to analyze queue length, queue length in the system, time of service, and time of service within the existing system within the Adi Jaya store.The study found that of the three types of services and purchases owned by the Adijaya store. This store requires additional servers for the types of document printing services, Photo Print, and Photo Close Up. In addition to adding this server Adi Jaya store can make additional facilities to wait.
PENGARUH OVERALL CONVENIENCE ONLINE SHOPPING SHOPEE TERHADAP BEHAVIORAL INTETION DI SURABAYA Shella Dwi Cahyanti; Siti Rahayu; Erna Andajani
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

The purpose of this research is to know the perception and behavior of online Shoppers purchasing after shopping using application at Shopee and to know the overall relationship of Shopee's convenience to behavior intention in Surabaya. The sample used is people who have done online shopping in Shopee. The method used in this research is second order.This research uses the help of SPPS 18 for windows and AMOS 20 program. From the research conducted, it is found that overall convenience affect the behavioral intention on Shopee online website in Surabaya.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI E-WOM DI RESTORAN DOMICILE KITCHEN AND LOUNGE SURABAYA Ida Fitriani; Erna Andajani; Siti Rahayu
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Thepurposeofthis research is tounderstand and analyze the influence the factors that may influence tourist Elrctronic Word Of Mouth about restaurants Domicile Kitchen and Lounge Surabaya implying on the critical role of relationship quality. A structural equation modelling procedure is applied to this research. Data processing was conducted using SPSS 18 for Windows and Amos Graphic 20 for Windows. The sampling techniquethatused is convenience sampling type. 150respondents for restaurant Domicile Kitchen and Lounge. qualify the specifiedcharacteristicsof the population were the total ofsampleused in this research whichdistributed by offline quetionaire. The paper found that food quality, personal interaction quality, physical environment quality and perceived value influence e-WOM behavior of customer in an direct way through relationship quality.
Co-Authors Adhika Putra Wicaksono Adi Prasetyo Tedjakusuma Adi Prasetyo Tedjakusuma Adrianus Alen Junaidi Afinnisa Rasyida Amabela Amanda Elisia Ardine Andriani Eko Prihatiningrum, Andriani Eko Arif Herlambang Auliya Delananda Bryan Rashad Edy Kusuma Cindy Priscillia Clara Amelia Kuswandi Diah Harjaningtyas Sentoso Endah Asmawati Felix Handani Fitri Novia Widjaja Hazrul Iswadi Ida Fitriani Ika Mutia Lestari Jeffry Andreanto Ferdian Juliani Dyah Trisnawati Liang Rosah Lina Lindya Aqmarina Ghaisani Livia Chessa Lorenzia Merlin Setiawan Mikhael Ming Khosasih Mokhamad Favian Rizki Pratama Muhammad Gerry Sugianto Natasha Naftali Ni Komang Meyintha Dewi Retha Nita Lintang Sekarrini Nurfathan Hasbiy Purwanto Nurul Badriyah Octavianus Adi Wijaya Patrada, Rolan Priskadina Febriati Rizky Ardi Purnama Sahara Muzdalifah Sandra Yunita Shanti Krisawati Nadhilah Shella Dwi Cahyanti Siti Rahayu Siti Rahayu Siti Rahayu Siti Rahayu Stefanus Budy Widjaja Veny Megawati Werner R Murhadi Yayon Pamula Mukti Zunairoh Zunairoh