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All Journal Media Kesehatan Masyarakat Indonesia Kesmas: Jurnal Kesehatan Masyarakat Nasional Jurnal Administrasi Kesehatan Indonesia Jurnal NERS Jurnal Populasi Jurnal Manajemen Kesehatan Indonesia The Indonesian Journal of Public Health Jurnal Keperawatan Silampari Jurnal Ilmiah Kesehatan Media Husada Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Ners Jurnal Aisyah : Jurnal Ilmu Kesehatan Indian Journal of Forensic Medicine & Toxicology STRADA Jurnal Ilmiah Kesehatan
Nyoman Anita Damayanti
Departemen Administrasi Dan Kebijakan Kesehatan Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya
Arts Humanities Decision Sciences, Operations Research & Management Education Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : The Indonesian Journal of Public Health

 1 
SERVICE CONVENIENCE UPT RUMAH SAKIT MATA MASYARAKAT JAWA TIMUR Selly Apriyanti; Nyoman Anita Damayanti
The Indonesian Journal of Public Health Vol. 12 No. 2 (2017): The Indonesian Journal Of Public Health
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (388.1 KB) | DOI: 10.20473/ijph.v12i2.2017.263-275

Abstract

Patient satisfaction is one of the most important thing for a hospital because  patient satisfaction is one of indicators which is assessed in hospital minimum service standards. One of the factors that can affect p atient satisfaction on a service is s ervice convenience, which means patient perception about time and effort related to purchase or use of services offered. The aim of this research was to analyze  service convenience of UPT RSMM Jawa Timur which consists of decision convenience, access convenience, transaction convenience, benefit convenience, and postbenefit convenience. This research was a descriptive research with cross sectional design. The sample was calculated by Lemeshow formula (1991), that is equal to 72 patients and taken by accidental sampling. Data were collected through questionnaires submitted through interviews. The results showed that the majority of respondents have good assessment of the decision convenience, benefit convenience, and postbenefit convenience. However, it has poor assessment of access convenience and transaction convenience. Therefore, UPT RSMM Jawa Timur needs to pay attention to access convenience and transaction convenience by maximizing the use of Electronic Data Capture machine in conducting payment transactions, adding signboard or billboard placed in strategic place to give information about location of UPT RSMM Jawa Timur, and consider to provide a home stay facility for out-of-town patients.
READINESS TO CHANGE IN JEMURSARI ISLAMIC HOSPITAL IN CHANGE TO BE A EDUCATIONAL HOSPITAL Rina Dwi Novita; Nyoman Anita Damayanti
The Indonesian Journal of Public Health Vol. 15 No. 1 (2020): THE INDONESIAN JOURNAL OF PUBLIC HEALTH
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1150.386 KB) | DOI: 10.20473/ijph.v15i1.2020.81-92

Abstract

ABSTRACTSurabaya Islamic Hospital Foundation is preparing Jemursari Islamic Hospital to become an educational hospital bacause University of Nahdlatul Ulama Surabaya as a medical institution is required to have at least one primary educational hospital. Jemursari Islamic Hospital  has conducted self assessment related to the readiness to become educational hospital in 2017 and resulted in a total value of 88.34%. This research aims to describe the readiness to change at the Islamic Hospital Jemursari in the change into an educational hospital. This research was conducted at Islamic Hospital of Jemursari in period of October 2017-July 2018. This research is descriptive research because it describes readiness to change at Jemursari Islamic Hospital in the change to become educational hospital without any statistical calculation. This research is a quantitative research using cross-sectional method. Sampling method with proportional random sampling technique to get sample of 88 people spread in all work units at Jemursari Islamic Hospital. Data collection using questionnaires readiness guide for readiness assessment consisting of five indicators namely communication, sponsorship, stakeholder, readiness, and training. The results showed that the indicator of communication at Jemusari Islamic Hospital has the lowest average value (4.32) and has a slightly ready level. The stakeholder indicator has the highest average score (5.06) and has a ready level. In addition, indicators of sponsorship, readiness, and training have a ready level. In conclusion, based on these five indicators, most respondents (87,23%) at Jemursari Islamic Hospital are ready to change from non-educational hospital to educational hospital. The advice given is to improve communication related to the change into an educational hospital, so that all indicators become ready. Keywords: hospital, educational hospital, readiness to change
Co-Authors Aderia Putri Prasanti Aderia Putri Prasanti, Aderia Putri Agung Dwi Laksono Ahsan Ahsan Aldiar Lailifah Lailifah Kurniavip Alida Nella Fedelina Rassa Asrining Pangastuti Aulia Ramadhani Ayu Nur Malasari Desi Fani Rahmawaty Diyah Herowati Erlin Kurnia Eska Distia Permatasari Fadilla Delima Sandi Farouk Ilmid Davik Fathiyah Rahmah Fauziyatun Nisa Fendy Suhariadi Fritria Dwi Anggraini Helda Budiyanti Helda Budiyanti, Helda Hendra Setiawan I Gusti Bagus Wiksuana Ifa Pannya Sakti Ilham Akhsanu Ridho Ilham Akhsanu Ridlo Ilham Akhsanu Ridlo Ismatut Thobibah Iswari Hariastuti Jany Prihastuty Jasmine Azzahra Maharani Suratman Kantrey Sugiarto Lama’ah Azzahra Lisa Jones M. Bagus Qomaruddin Mardiyono Mardiyono Meutia Ayu Shabrina Mochammad Amin Nadhif Alfia Charista Kusniar Neil Harris Nelly Yuliana Nicola Wiseman Nursalam Nursalam Nursalam, Nursalam Rachmat Hargono Rachmawati, Dhian Satya Rakhmawati, Lutfiana Ratna Dwi Wulandari Ratna Dwi Wulandari Restu Nurhidayati Rina Dwi Novita S. Supriyanto Selly Apriyanti Siska Nurul Abidah Susilawati Susilawati Thinni Nurul Rochmah Thinni Nurul Rohmah Udin Kurniawan Aziz Wahdah Dhiyaul Akrimah Wahyul Anis Wandera Ahmad Religia Wardah Tsamarah Azzahla Wijaya, Sony Windhu Purnomo Yuly Sulistyorini