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All Journal International Journal of Electrical and Computer Engineering Majalah Forum Teknik UGM JURNAL SISTEM INFORMASI BISNIS Jurnal Sistem Komputer Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Jurnal Teknologi dan Sistem Komputer Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Jurnal Penelitian Pendidikan IPA (JPPIPA) Syntax Literate : Jurnal Ilmiah Indonesia Jurnal Pengembangan Rekayasa dan Teknologi Jurnal Ilmu Teknik dan Komputer Jurnal Nasional Teknik Elektro dan Teknologi Informasi Prosiding Seminar Nasional Unimus
Oky Dwi Nurhayati
Departemen Teknik Komputer, Fakultas Teknik, Universitas Diponegoro
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Journal : Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)

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Application of The Naïve Bayes Classifier Algorithm to Classify Community Complaints Keszya Wabang; Oky Dwi Nurhayati; Farikhin
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 6 No 5 (2022): Oktober 2022
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v6i5.4498

Abstract

Unsatisfactory public services encourage the public to submit complaints/ reports to public service providers to improve their services. However, each complaint/ report submitted varies. Therefore, the first step of the community complaint resolution process is to classify every incoming community complaint. The Ombudsman of The Republic of Indonesia annually receives a minimum of 10,000 complaints with an average of 300-500 reports per province per year, classifies complaints/ community reports to divide them into three classes, namely simple reports, medium reports, and heavy reports. The classification process is carried out using a weight assessment of each complaint/ report using 5 (five) attributes. It becomes a big job if done manually. This impacts the inefficiency of the performance time of complaint management officers. As an alternative solution, in this study, a machine learning method with the Naïve Bayes Classifier algorithm was applied to facilitate the process of automatically classifying complaints/ community reports to be more effective and efficient. The results showed that the classification of complaints/ community reports by applying the Naïve Bayes Classifier algorithm gives a high accuracy value of 92%. In addition, the average precision, recall, and f1-score values, respectively, are 91%, 93%, and 92%.
Co-Authors Adhi Susanto Adi Mora Tunggul Adi, Yudi Restu Agung Budi Prasetijo Agung Budi Prasetijo Agus Subhan Akbar, Agus Subhan Agus Subkhi Hermawan Agus Supriyanto Ahmad Muzami Aji Yudha Alim Muadzani Ambrina Kundyanirum Anggi Anugraha Putra Anggit Sri Herlambang Anggoro Mukti Anisa Eka Utami Annisa Hedlina Hendraputri Arief Puji Eka Prasetya Atik Zilziana Muflihati Noor Aulia Medisina Ramadhan Damar Wicaksono Danal Meizantaka Daeanza Dania Eridani Dania Eridani Dania Eridani Deryan Gelrandy Diana Nur Afifah, Diana Nur Dwiana Okviandini Eggy Listya Sutigno Eko Didik Widianto Eko Sediyono Farikhin Febi Andrea Renatha Galuh Boy Hertantyo Gayuh Nurul Huda Hadi Hilmawan Hammas Zulfikar Ikhsan Hanna Mariana Baun, Hanna Mariana Harits Fathuddin hastuti, Isti Pudji Hendra Pria Utama Ike Pertiwi Ike Pertiwi Windasari Ike Pertiwi Windasari Imaduddin Abdul Rahim Indra Aditia Indra Permana Isti Pudjihastuti Julce Adiana Sidette, Julce Adiana Keszya Wabang Kurniawan Teguh Martono Kusworo Adi Lazuardi Arsy Lia Dorothy M Irfan Syarif Hidayatullah M. Rizki Kurniawan Maesadji Tjokronagoro Menur Wahyu Pangestika, Menur Wahyu Mey Fenny Wati Simanjuntak Muhammad Hafiz Tsalavin Muhammad Naufal Prasetyo Muhammad Ridwan Asad Naretha Kawadha Pasemah Gumay Ningrum, Alifvia Arvi Ninik Rustanti Nofiyati Nofiyati, Nofiyati Nugroho Adhi Santoso Nurazizah Nurazizah Nurhuda Maulana Nurul Arifa Nuryanto . Prio Pambudi R Rizal Isnanto R Rizal Isnanto R. Rizal Isnanto Rahmat Gernowo Reza Najib Hidayat Rian Haris Muda Nasution Rinta Kridalukmana Risma Septiana Rismawan Fajril Falah Riyadhi Sholikhin Satriaji Cahyo Nugroho Siswo Sumardiono Sri Widodo, Thomas Suryo Mulyawan Raharjo Suryono Suryono Teguh Hananto Widodo Thomas Sri Widodo Tristy Meinawati Tyas Panorama Nan Cerah Ulinuha, Ajik Wijaya Wahyudi Akbar Yessy Kurniasari Yudhi Kasih Pasaribu Yudi Eko Windarto Yudi Restu Adi Yusraka Dimas Al Iman Yusuf Arya Yudanto Zaskia Wiedya Sahardevi