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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Sistemasi: Jurnal Sistem Informasi INOVTEK Polbeng - Seri Informatika Building of Informatics, Technology and Science Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Language and Literature Education (JoLaLE) Scientific Journal of Informatics
Eki Saputra
Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Public Health Other

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Analysis of Academic and Administration Information Systems Using Servqual and Kano Methods Sari, Cahya Metta; Hamzah, Muhammad Luthfi; Angraini, Angraini; Saputra, Eki; Fronita, Mona
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2713

Abstract

Academic and Administrative Information System (SIAKAdm) is an online-based information system service for students of Hangtuah University Pekanbaru. With the development of information systems in the academic field, we must also test information systems, there are several problems that users feel that the quality of service of the Academic Information System (SIAKAdm) has not run effectively and efficiently, such as, there are often delays when filling in KRS, color contrast in the system is too disturbing to the user's eyes, there is no edit menu on the student profile, and finally there is no complaint lyanan menu or C3 servicedesk menu. This research was conducted using the ServQual method and the Kano method. The ServQual Method can be said to be a method used to measure the quality of service attributes of a dimension, while the Kano Method can be interpreted as a model built to understand how well their product or service meets the needs of users. This data collection process is by conducting interviews and distributing questionnaires of 98 respondents using the Simple Random Sampling technique. The data was obtained using IBM SPSS 26 and calculated the GAP value using Microsoft Excel. The results of this study The highest gap value was in the Assurance variable, with a GAP value of -4.54. While the lowest gap value is in the Responsivennes variable of -2.51.
Developments and Trends in Indonesian Tourism Technology Using Bibliometric Analysis Ayulya, Agisti Mutiara; Syaifullah, Syaifullah; Hamzah, Muhammad Lutfi; Ahsyar, Tengku Khairil; Saputra, Eki
IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Vol 18, No 2 (2024): April
Publisher : IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijccs.94190

Abstract

Information technology has changed society, services, and the tourism sector has attracted many research and publications. Even though previous research aims to show an understanding of tourism technology factors, there is still little to discuss the technology factors of Indonesian tourism. Discussing scientific publications about tourism technology in Indonesia can provide a deeper understanding of the development of information technology in the Indonesian tourism sector by providing solutions. This research aims to analyze developments and trends in tourism technology factors in Indonesia from 2014 to 2023 with bibliometric analysis from R Studio and using 113 Scopus indexed articles. The methodology includes planning, keyword identification, Scopus data searches, bibliometrics, developments and trends in Indonesian tourism technology. The results of this research show an increase in publications from year to year, in annual citations there are fluctuations, the number of articles published varies with the position of Sustainability (Switzerland) being ranked first with 25 published articles, Indonesia is the country that publishes the most articles and the frequency has increasing, Indonesia has also become a top keyword, and in tourism technology trends there are two clusters within the basic themes, namely tourism and West Java, which are the direction for further research
Analisis User Experience Website Digilib Menggunakan Metode Usability Testing Dan UEQ Syakirin, Fakhrusy; Fronita, Mona; Saputra, Eki; Rahmawita, Medyantiwi
Jurnal Inovtek Polbeng Seri Informatika Vol 8, No 2 (2023)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v8i2.3690

Abstract

Institut Az zuhra Pekanbaru merupakan lembaga yang bergerak di bidang pendidikan komputer. Saat ini yang banyak digunakan di perpustakaan adalah DIGILIB yaitu sistem informasi berbasis web khususnya di Institut Az zuhra Pekanbaru. Hasil survei menunjukkan bahwa masalah pertama mereka merasa tidak cukup puas dengan koleksi buku yang ada dan keakuratan informasi yang DIGILIB. Permasalahan kedua adalah data atau proses yang digunakan terkadang salah atau tidak dapat diandalkan pada saat mahasiswa mengakses pada perkuliahan. Penelitian ini menggunakan metode Usability Testing dan User Experience Questionnaire (UEQ). Tujuan penelitian ini adalah untuk mengetahui User Experience pada website DIGILIB. Dengan menggunakan metode Usability Testing Website DIGILIB di peroleh bahwa indikator Learnability memiliki penilaian tertinggi dengan nilai 3,38, peringkat kedua yaitu indikator Efficiency dan Errors. Efficiency dengan penilaian sebesar 3,33, Sedangkan Errors dengan penilaian sebesar 3,33, keempat yaitu Memorability dengan nilai sebesar 3,31, terakhir adalah Satisfaction dengan nilai 3,30, dan menggunakan metode UEQ Website DIGILIB Pada skala Attractiveness, Perspiculty, Efficiency, Stimulation, Depentability dan Novelty menunjukkan positif dengan nilai rata-rata di atas 0,683. Pada penelitian ini ditemukan bahwa pengalaman pengguna di situs web DIGILIB terlepas dari layanan yang ada, memberikan nilai positif atau baik.  Kata Kunci – Institut Az zuhra, DIGILIB, Usability Testing, User Experience Questionnaire(UEQ)
Analisis Kualitas Sistem SLIMS Terhadap Kepuasan Mahasiswa Dengan Metode E-Servqual dan Importance Performance Analysis Pangestu, M Yoga; Saputra, Eki; Angraini, Angraini; Hamzah, Muhammad Luthfi
Jurnal Inovtek Polbeng Seri Informatika Vol 9, No 1 (2024)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v9i1.4133

Abstract

SLIMS at the XYZ University library has been built since 2014 and began to be implemented in 2018 and has been running until now. During implementation there were several problems, including incomplete book collections, this caused students to prefer choosing books manually. Apart from that, sometimes there are still some problems that occur when processing the data used. Many users still don't understand how to use SLIMS. This research aims to measure the level of user satisfaction and provide suggestions for improving the SLIMS system. The method used in this research is E-Servqual which has 5 variables in this method and the Importance Performance Analysis method is used to compare user assessments of the level of importance of service quality. The data obtained from this research was distributing questionnaires to a sample of 100 respondents. Data processing was carried out using the SMART-PLS 4 tool. The analysis results obtained for the level of user satisfaction were 3 variables that were significant and influenced user satisfaction, namely the Empathy, Responsiveness and Tangible variables. Meanwhile, the other 2 variables, namely Assurance and Reliability, do not have a significant relationship with user satisfaction. This shows that students are still quite satisfied and a science analysis was carried out on 4 quadrants to evaluate service factor based on the level of user satisfaction
ANALISIS KUALITAS LAYANAN APLIKASI LINKAJA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE E-SERVQUAL DAN KANO Ramadani, Ela; Hamzah, Muhammad Lutfhi; Syaifullah, Syaifullah; Saputra, Eki
Jurnal Inovtek Polbeng Seri Informatika Vol 9, No 1 (2024)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v9i1.3814

Abstract

LinkAja merupakan bagian dari e-wallet yang merupakan layanan keuangan elektronik berbasis aplikasi yang bertujuan untuk memberikan kemudahan kepada pengguna memungkinkan pelanggan melakukan transaksi seperti pembelian, pembayaran, transfer,dan lainnya dengan cepat dan mudah. Hasil survey menunjukkan bahwa masalah pertama yang pengguna rasakan adalah sangat kecewa sistem error dan sering terjadi gangguan seperti saldo ada tapi tidak bisa mengirim kesesama pengguna ataupun ke rekening bank. Hasil dari perhitungan metode e-service quality pada setiap atribut masih memiliki rata-rata keseluruhan nilai gap negatif sebesar 0,800 yang berarti Q ≤ 1. Untuk hasil perhitungan kano, 11 atribut teridentifikasi sebagai kebutuhan pengguna yang jelas dan diharapkan dapat dipenuhi, diprioritaskan dan ditingkatkan dalam layanan, 10 atribut layanan perlu diimplementasikan, jika atribut tersebut terpenuhi maka pendapatan dari atribut tersebut dapat meningkatkan kepuasan pengguna yang tinggi walaupun kinerja atribut tersebut mengalami penurunan. Dan 6 atribut layanan yang dibutuhkan untuk mempengaruhi kepuasan pengguna dapat dilihat dari bagaimana layanan tersebut. Aplikasi LinkAja sudah cukup baik namun masih perlu dilakukan evaluasi dan perbaikan pada setiap layanannya agar dapat digunakan dengan lebih efisien. Tujuan penelitian ini adalah untuk menentukan tingkat kepuasan pengguna terhadap layanan yang ditawarkan oleh aplikasi LinkAja.
IMPLEMENTASI PROJEK PENGUATAN PROFIL PELAJAR PANCASILA (P5) BAGI SISWA SD NEGERI 26 KOTA BENGKULU Windu, Amira; Saputra, Eki
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2024): Volume 5 No. 4 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i4.31702

Abstract

Tujuan penelitian ini adalah mendeskripsikan Projek Penguatan Profil Pelajar Pancasila (P5) Siswa SD Negeri 26 Kota Bengkulu. Metode penelitian yang digunakan adalah deskriptif kualitatif. Sumber data kepala sekolah, guru, mahasiswa, siswa dan dokumen penelitian. Teknik pengumpulan data berupa observasi, wawancara dan dokumentasi dilanjutkan dengan analisis reduksi data, penyajian data dan kesimpulan. Hasil menunjukkan bahwa SD Negeri 26 Kota Bengkulu membuat tema Bhinneka Tuggal Ika tentang diriku dirimu hebat, budayaku budayamu mantap, perbedaan di sekolah kita, kita beda kita berkarya. Pada program ini sekolah berkolaborasi dengan Mahasiswa KM 7. Adapun pelaksanaan terkait kegiatan P5 yang bertema kebhinekaan di setiap kelasnya terdiri dari beberapa tahapan yakni a) Persiapan, projek ini diawali dengan pembuatan rencana pelaksanaan secara terperinci. Kegiatan awal ini juga dapat berupa pengenalan. b) Mengoptimalkan Pelaksanaan Projek. Pada kegiatan ini siswa sudah diajak untuk praktek atau kegiatan melakukan dari pengantaran atau pengenalan sebelumnya. c) Kegiatan Akhir Projek. d) Perayaan Hasil Belajar Projek. Terakhir adalah e) Pembuatan Laporan.
Analisis Kualitas Layanan Website Menggunakan Metode Webqual 4.0 Dan Interface Performance Analysis Pada Dinas Xyz MaySarah, M; Saputra, Eki; Monalisa, Siti; Ahsyar, Tengku Khairil
Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Vol 5, No 3 (2024): Edisi Juli
Publisher : LPPM STIKOM Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/kesatria.v5i3.439

Abstract

Nowadays technological advances have shown very rapid progress. One technology that is developing rapidly is information and communication technology. The current development of information and communication technology cannot be separated from the role of the internet. One of the most important applications of the internet is websites. Basically, achieving perfect website quality will encourage user satisfaction. Good website quality can of course be realized by displaying a website that meets the criteria of the WebQual 4.0 method as a measuring tool to achieve user satisfaction. Based on the background, research will be carried out to determine the level of service quality of the e-Filing website in applying the Webqual 4.0 and IPA methods. The aim of this research is to measure the quality of website services, group the attributes into three Webqual 4.0 variables using the IPA method and provide recommendations for improving the service quality of the XYZ Service Website on the attributes that are prioritized for improvement. This research was conducted at DLHK Pekanbaru for 30 days using interview, observation and documentation methods. The sample in this research was 100 website users. The results of this research are that in the usability quality, there are several menus with errors whose contents do not match the name of the menu. In terms of information quality dimensions, it was found that the website menu was not timely, and the website was rarely updated. In terms of service interaction quality dimensions, there is no comment column facility on the website. In terms of service interaction quality dimensions, there is no comment column facility on the website so that users cannot provide suggestions or opinions.
Analisa Manajemen Resiko Keamanan Sistem Informasi Baznas Kampar dengan Metode Failure Mode And Effect Analysis (FMEA) Alriwanda, A; Saputra, Eki; Megawati, M; Ahsyar, Tengku Khairil
Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Vol 5, No 3 (2024): Edisi Juli
Publisher : LPPM STIKOM Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/kesatria.v5i3.441

Abstract

Risk management is a key element in an organization's activity strategy, one of the existing risk management methods is Failure mode effect and analysis (FMEA). Many researchers use this method to determine the risks that exist in the company. This research was conducted at the National Zakat Amil Agency (BAZNAS) Kampar using FMEA to determine the risks that exist at BAZNAS. In the research, the Risk Priority Number (RPN) was calculated by multiplying Severity, Occurance and Detection. The results obtained in research using FMEA produced 5 failure modes, namely Data, Hardware, Software, People / Human Error and Network and provided recommendations to BAZNAS
PSYCHOLOGICAL FACTOR AFFECTING ENGLISH STUDENTS WILLINGNESS TO COMMUNICATE IN ENGLISH IN SOCIAL MEDIA Saputra, Dwi Ando; Saputra, Eki; Angraini, Ria; Jaya, Sinarman
Journal of Language and Literature Education Vol. 1 No. 3 (2024): September
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jolale.v1i3.650

Abstract

The objective of the research was to find out pyschological factors and dominant factor affecting English Students′ willingness to communicate in English in Social Media. The design of this research was descriptive method. The instrument of the research was questionnaire based on MacIntyre et al. in Tuyen, Thị, & Loan (2019: 253) psychological factor affecting the students willingness to verbal communicate using English in Social Media and the questionnaire adapted from Chotipaktanasook (2017) research. The result of the research were: there are five psychological factors affecting the seventh semester students willingness to communicate in English in social media they are: Self confidence, Perceived communicative competence, learning anxiety, Students’ motivation and Personality. The dominant psychological factors affecting the seventh semester students willingness to communicate in English in social media is students motivation factor. Afterthat in communicate verbally (oral and written) the students more like or dominant use written communicate because it can make the students more confident. From the result, the researcher will give suggestion for the students: It is suggested the students can be more confident to oral communicate using English in social media. The students also diminish their anxiety to be better communicate orally using English in social media and in their daily life.
ANALYSIS OF CONTINUANCE USE INTENTION OF TIKTOK AS EDUCATIONAL INFORMATION WITH EXPECTATION CONFIRMATION MODEL (ECM) AND INFORMATION SYSTEM SUCCES MODEL (ISSM) Nanda Nazira; Syaifullah, Syaifullah; Megawati, Megawati; Saputra, Eki; Marsal, Arif
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2184

Abstract

Social media is one of the main technologies currently used by billions of people around the world, especially TikTok. TikTok contains popular content such as comedy, dancing, and increasingly educational information. TikTok presents the #SerunyaBelajar program with 1.4 million posts. Despite the existence of interesting programs, problems were found such as inappropriate keywords about education, short video duration, inconsistent quality of information and distraction. So TikTok needs to focus on user satisfaction and retention by continuing to innovate. The purpose of this study is to measure satisfaction and intention to continue using TikTok as educational information. This study uses 2 models, namely the Expectation Confirmation Model with four variables (confirmation, perceived usefulness, satisfaction, and intention to continue) and the Information System Success Model with two variables (system quality and information quality). Respondents used totaled 96 TikTok users who accessed educational content and were processed using SEM-PLS. This study found that confirmation (T: 19.558) affects perceived usefulness. Thus, many users feel that TikTok provides useful features. In addition, satisfaction (T: 6.364) and continuance intention (T: 3.602) are influenced by perceived usefulness related to TikTok. And satisfaction (T: 3.809) influences TikTok users' continued intention to access educational content..
Co-Authors Ahsyar, Tengku Khairil Alfitra, Domi Alriwanda, A Angraini Angraini Angraini, Ria Arif Marsal Ayulya, Agisti Mutiara Fariha, Umi Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi M. Afdal, M. Afdal MaySarah, M Megawati - Megawati, M Mona Fronita, Mona Nanda Nazira Pangestu, M Yoga Rahmawita, Medyantiwi Ramadani, Ela Saputra, Dwi Ando Sari, Cahya Metta Sinarman Jaya Siti Monalisa Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Windu, Amira Wulan, Damar