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All Journal Jurnal Kebijakan Kesehatan Indonesia VISIKES Jurnal Transformatika Jurnal Manajemen Kesehatan Indonesia HIGEIA (Journal of Public Health Research and Development) Journal of Health Education Jurnal Kesehatan Vokasional Media Ilmu Kesehatan Jurnal Riset Informatika Care : Jurnal Ilmiah Ilmu Kesehatan Unnes Journal of Public Health Jurnal Kesehatan Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Afiasi : Jurnal Kesehatan Masyarakat J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan
Agiwahyuanto, Faik
Universitas Dian Nuswantoro
Computer Science & IT Decision Sciences, Operations Research & Management Education Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Journal : Media Ilmu Kesehatan

 1 
MUTU PELAYANAN STANDAR PELAYANAN MINIMAL (SPM) PENDAFTARAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ) PUSKESMAS NGALIYAN KOTA SEMARANG Agiwahyuanto, Faik; Hari Noegroho, Ferdiansyah
MEDIA ILMU KESEHATAN Vol 8 No 3 (2019): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (150.004 KB) | DOI: 10.30989/mik.v8i3.330

Abstract

Background: Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Based on the initial survey of 10 outpatients in the Ngaliyan Health Center divided into 5 old patients and 5 new patients, it was found that on average the officers served the old patients ie 18 minutes 17 seconds and the new patients were 18 minutes 32 seconds. Objective: This study aims to analyze the service quality minimum (SPM) of TPPRJ inpatient registration at the Ngaliyan Health Center Semarang City. Methods: This study used an observational analytic research design with cross-sectional approach at Ngaliyan Public Health Center Semarang City. The sampling technique used purposive sampling with total sample are 20 respondents. Analysis data using univariate with percentage. Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds. In 2nd stage average time service old patients is 11 minutes 3 seconds and new patients is 12 minutes 6 seconds. Conclusion: SPM service quality of inpatients registration influenced by inpatient waiting time.
MUTU PELAYANAN STANDAR PELAYANAN MINIMAL (SPM) PENDAFTARAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ) PUSKESMAS NGALIYAN KOTA SEMARANG Faik Agiwahyuanto; Ferdiansyah Hari Noegroho
MEDIA ILMU KESEHATAN Vol 8 No 3 (2019): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v8i3.330

Abstract

Background: Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Based on the initial survey of 10 outpatients in the Ngaliyan Health Center divided into 5 old patients and 5 new patients, it was found that on average the officers served the old patients ie 18 minutes 17 seconds and the new patients were 18 minutes 32 seconds. Objective: This study aims to analyze the service quality minimum (SPM) of TPPRJ inpatient registration at the Ngaliyan Health Center Semarang City. Methods: This study used an observational analytic research design with cross-sectional approach at Ngaliyan Public Health Center Semarang City. The sampling technique used purposive sampling with total sample are 20 respondents. Analysis data using univariate with percentage. Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds. In 2nd stage average time service old patients is 11 minutes 3 seconds and new patients is 12 minutes 6 seconds. Conclusion: SPM service quality of inpatients registration influenced by inpatient waiting time.
The Influence of Outpatients Medical Information Completeness in The Emergency Departments and Policlinics on Returning BPJS Health Claim Status Faik Agiwahyuanto; Maulana Tomy Abiyasa; Adian Khoironi; Ester Widhiatmi Sutiningary
MEDIA ILMU KESEHATAN Vol 11 No 2 (2022): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v11i2.709

Abstract

Background: Returning BPJS Health claim status required some outpatients data, therefor this study conducted to understand the medical information needed for the BPJS Health claim.Objective: The objective of this paper was returning BPJS Health claim status required some outpatients data, therefor this study conducted to understand the medical information needed for the BPJS Health claim.Methods: Retrospective analysis with quantitative approach. Variables were groups of cases in the form of confirmation from BPJS Health related to reviews on pending claim files, differentiated according to the type of case. As far as observations could be grouped into 8 confirmation groups as the theme of the cases taken 396 samples of pending claim files at XXX Hospitals Semarang Central Java Indonesia. Data collection was obtained from observations. Data analysis used quantitative analysis.Results: 16.9% were confirmation related to Z code as diagnosis, 11.1% were confirmation of secondary codes, 17.2% were confirmation of potential outpatient and inpatient care, 7.6% were system confirmation, 11.6% were confirmation related to medical support, 11.1% were confirmation regarding number of visits, 5.3% were confirmation related to medical actions, and 19.2% were other confirmations, which contains about authentication, administrative documents, patient identity.Conclusion: Completeness of medical information on outpatients from emergency departments and polyclinic of BPJS Health patients were confirmation related to Z code as diagnosis, confirmation of secondary codes, confirmation of potential outpatient and inpatient care, system confirmation, confirmation related to medical support, confirmation regarding number of visits, confirmation related to medical actions, and other confirmations.
Co-Authors Adelia Ayu Sabrina Adian Khoironi Andi Hallang Lewa Aries Setiawan Arinda Juwita Aris Puji Purwatiningsih Ayu Ashari Ayusasmita, Via Baju Widjasena Baju Widjasena Cesara Kharismaharani Komara Deddy Setiadi Deddy Setiadi Dimas Angga Febian Dyah Ernawati Dyah Ernawati Dyah Ernawati Enny Rachmani Ester Widhiatmi Sutiningary Evina Widianawati Evina Widianawati Evina Widianawati Evina Widianawati Ferdiansyah Hari Noegroho Fitria Wulandari Fitria Wulandari Hari Noegroho, Ferdiansyah Indriati - - Inge Hartini Jaka Prasetya Khamna Diah Oktavia Chalimah Layla Nur Azizah Lucas Anggoro Setiawan Maulana Tomy Abiyasa Moh. Umar Nauful Fajri Putri, Rizqi Basuki Ramadhany, Nur Azizha Retno Astuti Setijaningsih Sasono Wibowo Sherly Candra Stacey Shinta Octaviasuni Shinta Octaviasuni Sri Setyana Sudiro Sudiro Suharyo Suharyo Sutrisno Sutrisno suyoko suyoko Sylvia Anjani Tri Indah Sari Trianni Trianni Umi Hanik Umi Maftukhah Via Ayusasmita Via Ayusasmita Widianawati, Evina Wulan, Widya Ratna Zaenal Sugiyanto