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Journal : Jurnal Kesehatan

Tinjauan Penyebab Penolakan Klaim Jaminan Kesehatan Nasional (JKN) pada Kasus Bronchopneumonia Pediatri Faik Agiwahyuanto; Lucas Anggoro Setiawan; Via Ayusasmita
Jurnal Kesehatan Vol 8 No 1 (2020): April
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-kes.v8i1.134

Abstract

Kasus bronkopneumonia di Kota Semarang masih berada dalam peringkat 10 penyakit paling umum (2015 = 53,31%, 2016 = 54,3% dan 2017 = 50,5%) dan ini merupakan masalah kesehatan utama bagi anak-anak di negara berkembang. Pneumonia merupakan penyebab utama morbiditas dan mortalitas pada anak di bawah 5 tahun (balita). 9,63% kasus dengan diagnosis utama bronkopneumonia di Rumah Sakit Panti Wilasa Dr. Cipto ditolak oleh BPJS. Tujuan dari penelitian ini adalah untuk menjelaskan penolakan pengajuan klaim untuk kasus-kasus dengan diagnosis utama bronkopneumonia di rumah sakit dalam pelaksanaan Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan. Metode pengumpulan data menggunakan observasi. Analisis data menggunakan teknik univariat atau persentase. Hasil penelitian menunjukkan bahwa penolakan diagnosis utama bukan bronkopneumonia di Rumah Sakit Panti Wilasa Dr. Cipto Semarang adalah 36 kasus (9,63%). Ini karena diagnosis dokter adalah bronkopneumonia tetapi diagnosis tidak mengikuti pedoman manual verifikasi INA-CBGs dan hasil rontgen tidak menunjukkan diagnosis bronkopneumonia. Penolakan terhadap diagnosis utama harus segera diatasi untuk mencegah upcoding. Upaya pencegahan yang dapat dilakukan antara lain sosialisasi diagnosis oleh petugas koding dan pembuatan Clinical Pathway untuk kasus bronkopneumonia yang sesuai dengan kriteria BPJS sehingga hasil klaim rumah sakit dapat berkelanjutan.
Survei Kepuasan Kerja Pelanggan Internal (Pegawai) di RSUD K.R.M.T Wongsonegoro Kota Semarang Widya Ratna Wulan; Faik Agiwahyuanto; Evina Widianawati; Baju Widjasena
Jurnal Kesehatan Vol 8 No 2 (2020): Agustus
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-kes.v8i2.141

Abstract

Hospital as the health care provider institutions need to keep the employee performance as a service quality’s major factor that given to customers. K.R.M.T Wongsonegoro Regional Public Hospital that gave the public health services had done to measure the internal customer (employee) satisfaction through internal customer (employee) survey since 2018. This study aims to analyze the employee’s expectation and satisfaction suitability to the factors that affect work satisfaction as a service quality development in K.R.M.T Wongsonegoro Regional Public Hospital Semarang. This study used survey method. Also used descriptive study design by quantitative-qualitative approach and cross sectional time. Dependent variable is internal customer (employee) satisfaction, while leadership, compensation, work environment, a promotion chance, and supervise as independent variabels. The index average of internal customer (employee) satisfaction as much as 73,8% with satisfaction details related to control of  leadership 75%, compensation (75%), work environment (73%), a promotion chance (74%), and supervision (74%). This item can be concluded that internal customers (employee) in K.R.M.T Wongsonegoro Regional Public Hospital Semarang 2019 is quite satisfied with the institution services seen from leadership and compensation items provided that motivated their  satisfaction, but compensation and the promotion chance need to be improved.
Pengaruh Perilaku Hidup Sehat dan Literasi KMS terhadap TUMBANG Balita Faik Agiwahyuanto; Dyah Ernawati; Evina Widianawati
Jurnal Kesehatan Vol 9 No 1 (2021): April
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/jkes.v9i1.207

Abstract

The growth and development status of children was been seen from nutritional status andcognitive and psychomotor aspects of children aged 0 to 5 years and child will automaticallyfollow behaviour of their parent’s lives. Aside from being a source of child healthinformation, in the KMS book there was also information on children's weight and heightgraphic data obtained from the Posyandu scales. To determine the influence of healthy livingbehaviors of parents and KMS book, literacy towards the growth and development status ofbabies-toddlers. The study design was correlative with the type of cross-sectional study, thethe sample was 49 respondents, data collection techniques used healthy life behaviorquestionnaires and KMS book literacy and observations and records from the results ofmeasurements of growth and development status of infants-toddlers in January 2020, anddata analysis using Pearson Correlation test. The healthy behavior of parents and KMS bookliteracy influenced the growth and development status babies-toddlers. The cognitive aspectsof the community were able to read the KMS chart and find out the meaning of the KMSchart to monitor the weight and nutritional status of babies-toddlers. In the psychomotoraspect, people began to realize the importance of giving breast milk for >6 months andcooking their own food. The suggestion was need for more intensive mentoring to Posyanduadministrators to increase KMS literacy and be able to teach it to all families.
Pengaruh Durasi Waktu Pendaftaran terhadap Kepuasan Pasien antara Pendaftaran Online dan Offline Jaka Prasetya; Sylvia Anjani; Faik Agiwahyuanto
Jurnal Kesehatan Vol 10 No 2 (2022): Agustus
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/jkes.v10i2.322

Abstract

Long waiting times affect the pharmacy's efficiency and cause patients' dissatisfaction. The queue system at Puskesmas that does not perform maximally can be caused the Puskesmas’s perform ineffectively. For each Puskesmas it is a challenge to decrease the patients’ waiting time, to provide timely care and to improve the patient’s satisfaction. Long waiting times are the most important complaint in patient satisfaction surveys. The objective of this article was analysis of the effect of registration time duration on patient satisfaction between online registration of Puskesmas Without Queues (PUSTAKA) and offline registration at Community Health Centers (Puskesmas) Semarang. The design of this study was a correlation study with a cross sectional approach. The populations were 150 patients who registered online and offline Puskesmas Semarang on average in December 2019. The sample were 109 patients. Data analysis procedures to test the duration of time using different tests (t independents samples) while the analysis of the effect of registration time duration towards patient satisfaction between online registration of Puskesmas Without Queues (PUSTAKA) and offline registration at Community Health Centers (Puskesmas) Semarang uses linear regression multiple. There is an effect of time duration on patient satisfaction