Zeplin Jiwa Husada Tarigan
Fakultas Ekonomi, Jurusan Magister Manajemen, Univer¬sitas Kristen Petra, Jl. Siwalankerto 121-131 Surabaya 60238

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ANALISA PERBANDINGAN HARAPAN DAN PERSEPSI PRIA DAN WANITA DALAM MEMILIH SEBUAH RESTORAN DI SURABAYA DITINJAU DARI SEGI MEAL EXPERIENCE Marsellita, Priska Vianny; Goenawan, Veranita; Tarigan, Zeplin Jiwa Husada; Kristanti, Monika
Jurnal Manajemen Perhotelan Vol 4, No 1 (2008): MARCH 2008
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.4.1.8-17

Abstract

Men and women have different behavior and characteristics that can affect their expectation in choosing the restaurant. This research was conducted to examine whether meal experience at restaurant will affect the expectation of men and women when choosing restaurant at Surabaya, the most dominant factors and if there is gap between expectation and perception. The result showed that men and women have different expectation in term of atmosphere and there is gap between expectation and perception.
Dampak Kompetensi Key user ERP terhadap Kinerja Inovasi dan Kinerja Kualitas Guna Meningkatkan Kinerja Organisasi Tarigan, Zeplin Jiwa Husada; Basana, Sautma Roni
Jurnal Teknik Industri Vol 15, No 1 (2013): JUNE 2013
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.809 KB) | DOI: 10.9744/jti.15.1.57-66

Abstract

Implementation EntERPrise Resource Planning (ERP) requires user key to have a reliable competency especially in personnel management. For this study, a survey was conducted using interviews technique and distributing questionnaires to 80 manufacturing industry practitioners, with response rate 88.75%. Additionally, the data analysis was done using PLS with Jawa Web Start program. The findings of the research are: There is no influence between knowledge and skill in quality performance and innovation performance in improving the performance of the company while implementing the technology of ERP. Personality Characteristics affect the increase of quality performance and innovation in the improvement of the company's performance while implementing ERP technology. Demonstrable Performance effect the increase in the quality of performance and innovation in improving the company's performance while implementing ERP technology. Innovation performance and Quality performance together have a direct impact on enhancing the performance of companies while implementing ERP technology.
PERANCANGAN PENJUALAN DAN PERENCANAAN PRODUKSI YANG TERINTEGRASI DENGAN MENERAPKAN TEKNOLOGI ENTERPRISE RESOURCES PLANNING (Studi Kasus Pada Perusahaan Furniture Consumer Good dan Elektronik) Tarigan, Zeplin Jiwa Husada
Jurnal Teknik Industri Vol 7, No 2 (2005): DECEMBER 2005
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (172.45 KB) | DOI: 10.9744/jti.7.2.pp. 138-144

Abstract

Most of enterprises got failed at the first step in implemented ERP. Based on cases study in furniture, consumer goods, and electronic company that already implemented the ERP; the failure happened when they tried to integrate the selling and production planning system and need relatively a long time for implementation. Based on experiences in the field, the successfully of the implementation, really depends on continuous improvement to match between ERP's system and real enterprises demand. Abstract in Bahasa Indonesia : Banyak perusahaan mengalami kegagalan pada saat awal mengimplementasikan enterprise resources planning (ERP). Berdasarkan studi kasus pada perusahaan furniture, consumer good dan elektronik yang telah mengimplementasikan ERP, kesulitan yang ditemui adalah dalam mengintegrasikan sistem penjualan dan perencanaan produksi, serta waktu implementasi yang relatif lama. Dari pengalaman di lapangan, keberhasilan implementasi ditentukan oleh perbaikan berkelanjutan untuk menyesuaikan antara sistem ERP dan kebutuhan rill perusahaan. Kata kunci: ERP, integrasi penjualan dan perencanaan produksi, furniture, consumer good, elektronik.
ANALISA PENGARUH INFORMATION SHARING, KNOWLEDGE SHARING, RELATIONSHIP TERHADAP PERFORMANCE DI HOTEL X Kumalasari, Renna; Tarigan, Zeplin Jiwa Husada; Harianto, Agung
Jurnal Hospitality dan Manajemen Jasa Vol 2, No 1 (2013): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Penelitian ini dilakukan untuk mengetahui adakah pengaruh dari information sharing dan knowledge sharing terhadap relationship, dan pengaruh information sharing, knowledge sharing dan relationship terhadap performance di hotel X. Komunikasi berperan penting dalam suatu perusahaan, untuk membangun hubungan antar karyawan. Penelitian ini menggunakan teknik analisa data partial least square. Proses pengujian hipotesis melalui berbagai kriteria goodness-of-fit model. Hasil penelitian ini menunjukkan bahwa information sharing dan knowledge sharing berpengaruh positif terhadap relationship. Knowledge sharing dan relationship berpengaruh positif terhadap performance di hotel X. Information sharing tidak berpengaruh terhadap performance di hotel X. 
ANALISA DAMPAK KOMPETENSI KARYAWAN TERHADAP KEPUASAN KONSUMEN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN DI HACHI HACHI BISTRO SURABAYA Meriana, Linda; Maharani Agung, Glori Puteri; Tarigan, Zeplin Jiwa Husada
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kompetensi karyawan terhadap kepuasan konsumen melalui kualitas produk dan kualitas layanan yang ada di restoran Hachi Hachi Bistro Surabaya. Penelitian ini menggunakan metode Partial Least Square. Berdasarkan hasil pengolahan data, dapat disimpulkan bahwa pengaruh kompetensi karyawan terhadap kualitas produk dan kualitas layanan berpengaruh positif dan signifikan. Kualitas layanan terhadap kepuasan konsumen juga berpengaruh secara signifikan, akan tetapi kompetensi karyawan dan kualitas produk terhadap kepuasan konsumen tidak berpengaruh secara signifikan.
ANALISA PERSEPSI KONSUMEN PEROKOK DAN NON PEROKOK TERHADAP SEBERAPA PENTINGNYA FASILITAS SMOKING AREA DI RESTORAN Nugroho, Edwin Adhi; Van Beukhhum, Andre Aaron; Tarigan, Zeplin Jiwa Husada; Harianto, Agung
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Dewasa ini,  jumlah perokok di dunia semakin meningkat didapat dari meningkatnya data-data dari WHO. Penelitian ini dilakukan untuk mengetahui persepsi konsumen perokok juga non perokok terhadap fasilitas smoking area di restoran di surabaya. Data - data dalam penelitian ini telah memenuhi persyaratan uji validitas dan reliabilitas, analisis deskriptif, uji beda, analisa Partial Least Square dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa faktor psikologi, image, juga fisik memberikan pengaruh yang signifikan terhadap fasilitas smoking area yang disediakan oleh restoran terhadap konsumen
The Effect of Information Technology on Retailer Satisfaction Through Supply Chain Management Practices and Retailer-Distributor Relationship in Modern Retailer Surabaya Jiputra, Juan Alexander; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Petra International Journal of Business Studies Vol 3 No 2 (2020): DECEMBER 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.2.126-134

Abstract

Supply chain management is vital for manufacturing companies in connecting suppliers, manufacturers, distributors, and corporate customers. The company's products will enter the company's distribution system through distributors, retailers, and end customers. This study examines how to enhance retailer satisfaction by taking into account the application of information technology, supply chain management practices, and retailer-distributor relationships. This study surveyed 86 modern retailers using a five-point Likert scale questionnaire. Data processing used PLS. The results showed that the information technology significantly improves the retailer-distributor relationships with a coefficient of 0.303. Also, information technology affects supply chain management practices with a coefficient of 0.527. Information technology has an effect of 0.281 on retailer satisfaction. The company implementing supply chain management practice improves the retailer-distributor relationship by 0.518, and supply chain management practice affects retailer satisfaction by 0.291. The results also showed that the retailer-distributor relationship affects retailer satisfaction by 0.358. This research provides an insight for the practitioner on how to improve the retailer satisfaction. This paper also contributes to the ongoing research in the field of supply chain management.
The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation Westonlie, Tommy; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 1 No 2 (2018): DECEMBER 2018
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.1.2.98-105

Abstract

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that the effect of Information Technology Application on Cross Functional Team was significant, the result showed that the effect of Information Technology Application on Total Quality Management Implementation was significant, the result showed that the effect of Cross-Functional Team on Organizational Performance was significant, the result showed that the effect of Cross-Functional Team on Total Quality Management Implementation was significant and the result showed that the effect of Total Quality Management Implementation on Organizational Performance was significant in firms manufacturing in East Java.
DISAIN RELAYOUT WAREHOUSE DENGAN PENDEKATAN SLP (SYSTEMATIC LAYOUT PLANNING) DAN CLASS BASED STORAGE UNTUK MEMINIMUMKAN BIAYA MATERIAL HANDLING Lukmandono, Lukmandono; Tarigan, Zeplin Jiwa Husada; Rahman, Faisal
Prosiding Seminar Nasional Sains dan Teknologi Terapan Pendekatan Multidisiplin Menuju Teknologi dan Industri yang Berkelanjutan
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (322.755 KB)

Abstract

PT. ABC adalah perusahaan yang bergerak dibidang jasa inspeksi teknik. Ruang lingkup PT. ABC bergerak di lingkungan Industri, Minerba dan Migas. Produk yang dihasilkan adalah berupa laporan hasil inspeksi. Penyimpanan laporan dan peralatan di PT. ABC terdapat dalam satu ruangan gudang. Tataletak ruang saat ini belum memperhitungkan biaya material handling dan penyusunan barang di gudang masih secara acak. Oleh karena itu, penelitian ini bertujuan menghitung dan meminimumkan biaya material handling, membuat disain usulan layout baru berdasarkan systematic layout planning dan membuat klasifikasi persediaan gudang dengan pendekatan class based storage untuk mengoptimumkan persediaan. Berdasarkan systematic layout planning menunjukan total biaya perpindahan material yang terjadi pada layout awal sebesar Rp 4.641,48, layout alternatif 1 sebesar Rp 3.381,98 dan layout alternatif 2 sebesar Rp 3.795,07. Alternatif 1 lebih meminimumkan biaya material handling, maka diusulkan pada PT. ABC untuk menggunakan layout alternatif 1. Berdasarkan class based storage dengan konsep ABC total biaya perpindahan material yang terjadi pada layout awal sebesar Rp 414,48 dan layout alternatif sebesar Rp 356,08. Layout alternatif lebih meminimumkan biaya material handling, maka diusulkan pada PT. ABC untuk menggunakan layout alternatif pada gudang.
The impact TQM System on Supply Chain Performance through Supply Chain Integration and Employee Satisfaction Kristianto, Ivan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 2 No 1 (2019): JUNE 2019
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.2.1.8-17

Abstract

Indonesia has entered the Southeast Asian free trade market or better known as ASEAN Economic Community (AEC). The economic growth and the increasing number of companies annually will bring some impacts on the competitions for many companies in Indonesia, so they have find their competitive advantage. The biggest competitive advantage of Indonesia is in the primary sector companies which is producing consumer goods from natural raw materials and semi-finished goods. To win the competition, the primary sectors require product standards as the company output by implementing TQM, which usually adopts ISO as the main requirement for exporting their products. This is also the criteria for the research samples. The questionnaires are distributed to 100 companies that have over 100 employees, and the returned questionnaires are 64, with four incomplete questionnaires, making the response rate of 60%. The data analysis is using PLS and proves that all hypotheses are accepted. First, TQM implementation has a positive and significant impact on supply chain integration. Second, TQM implementations in companies are able to create a proper documentation system for each department to facilitate good communication among departments. Third, TQM implementation has a positive impact on supply chain performance and employee satisfaction. Fourth, supply chain integration has a positive impact on employee satisfaction and supply chain performance. Employee satisfaction has a positive effect on supply chain performance. The overall impact of TQM implementation on supply chain performance is 0.4680. TQM implementation brings a positive impact on supply chain integration and supply chain performance, thus increases the total impact of supply chain performance