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All Journal Industrial Engineering Online Journal Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Informatika Proceeding International Conference on Information Technology and Business Riset Manajemen dan Akuntansi Dinamika Jurnal Pendidikan Dasar Jurnal Tirtayasa Ekonomika (Tirtayasa Economica Journal) Edcomtech Jurnal Kajian Teknologi Pendidikan JSSH (Jurnal Sains Sosial dan Humaniora) Jurnal SOLMA Adi Widya : Jurnal Pengabdian Masyarakat Laga-Laga: Jurnal Seni Pertunjukan Jurnal Teknologi Pertanian Abdi Seni SAWERIGADING JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Journal of Social Empowerment
Sriyanto Sriyanto
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THE DEVELOPMENT OF E-CRM FOR THE SERVICE IMPROVEMENT AT THE UNIVERSITIES Sriyanto Sriyanto; Sri Karnila; Nurjoko Nurjoko
Prosiding International conference on Information Technology and Business (ICITB) 2016: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 2
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

Public Universitiesand Private Universities are recently contesting each other to improve their qualities and facilities in order to attract new students to come in. The high quality and the number of facilities belonging to universities are not a guarantee to get prospective students as they are targeting. This phenomenon occurs due to many factors. One of the factors causing the matter is that the way in delivering information to the prospective students and their parents is not right and not compatible with their needs so that the prospective students and their parents do not know the quality, the educational programs, the facilities, and another information which belong to the universities. It also occurs in IBI Darmajaya, one of the top private universities in Lampung. According to the obtaineddata of this research, the number of the new students who joinedgenerally decline compared with the previous year; while, the number of students who did not finish theirstudy was high enough. One of the solutions to overcome these problems was by providing information through the exact media which provided the needs of the prospective students and their parents. By using this way, it was expected to convince the prospective students to join and to finish their study.In order to provide the information which was compatible with the needs of the prospective students and their parents, the E-CRM system equipped by the data mining was developed. The database which was provided in IBI Darmajaya was processed by the data mining in order to be used as an input for the E-CRM system. This system providedthe information for the relevant unit about what the informational media which had to be used were and what information which should be given to the prospective students and their parents was. To find out the successfulness of the implementation of this system, the Critical Success Factor (CSF) was carried out. The result of the CSF was used for the improvement of the system and the expansion of the system of the E-CRM.Key Words:E-CRM, Zachman, CSFTHE DEVELOPMENT OF E-CRM FOR THE SERVICE IMPROVEMENT AT THE UNIVERSITIES
Pengenalan (ITE/IPTEK) Pada Siswa Sdn 2 Banjar sebagai Penunjang Pendidikan di Era Globalisasi Hari Purnomo Susanto; Eko Hadi Cahyono; Malikatun Z; Sriyanto Sriyanto; Susi Diansari
Journal of Social Empowerment Vol. 3 No. 2 (2018): Journal of Social Empowerment
Publisher : LPPM STKIP PGRI Pacitan

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Abstract

Di era globalisasi, pendidikan mengalami perubahan yang sangat besar, pendidikanjuga harus menyesuaikan dengan kecanggihan teknologi yang terjadi saat ini. Hal inimengharuskan sekolah untuk mempunyai sarana prasarana yang mendukung terselenggaranyapembelajaran berbasis teknologi. Bagi sekolah yang tidak mempunyai sarana prasarana yangmendukung maka tidak dapat melaksanakan pendidikan berbasis teknologi. Hal ini menjadisalah satu penyebab pembelajaran berbasis teknologi belum diterapkan secara optimal. SDN 2Banjar termasuk sekolah yang belum mempunyai sarana prasarana yang mendukung untukpembelajaran keterampilan komputer sehingga mereka tertinggal dalam proses belajarpenggunaan IPTEK bahkan sebagian besar gagap teknologi. Dengan diadakannya programedukasi komputer diharapkan dapat meningkatkan keterampilan dan pengetahuan anak tentangpentingnya dan bergunanya komputer sehingga siswa siswi di SD 2 Banjar tidak tertinggaldalam kemajuan keterampilan IPTEK.
Co-Authors Abulija Maskarai Analisa Listanti Apriyanto, Mulono Asrafi Asrafi Bayu Nugroho Cahyo Budi Nugroho Chandra Defta Rusdwinanto Eko Hadi Cahyono Fadjar Harimurti Faisal Adi Surya Efendi Gawan Sagoro Hanifah Widiastuti Hari Purnomo Susanto Hendra Saputra Hilda Utami Intan Purbasari James Siregar Kasidin Kasidin Malikatun Z Meida Perwira Antartika Mufti Fathonah M Muhammad Ismail Muhammad Syafei Gozali Naufal Abdurrahman Prasetyo Nidia Yuninarsih Nurjoko Nurjoko Nurman Pamungkas R Purwaningsih Randy Saputra Sapto Wiratno Satoto Satya Budi Nugraha Sri Harmianto Sri Karnila Suhartoyo Suhartoyo Susi Diansari Sutianingsih Sutianingsih Syafniati Syafniati Tjaturahono Budi Sanjoto Wahid Akhsin Budi Nur Sidiq, Wahid Akhsin Budi Nur Wiwin Ardia Y. Yulianto Kristiawan Yogantara Yogantara Yuhari Andrika Yuhari Andrika