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All Journal Jurnal Mirai Management JURNAL PENDIDIKAN TAMBUSAI Journal on Education Jurnal Ekonomi Bisnis Manajemen Prima Jurnal Ekonomi Innovative: Journal Of Social Science Research
Helmi Ali
Institut Teknologi dan Bisnis Haji Agus Salim Bukittinggi
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Ekonomi Bisnis Manajemen Prima

 1 
PENGARUH MOTIVASI PELAYANAN PUBLIK, KUALITAS PELAYANAN DAN KINERJA ANGGOTA TERHADAP KEPUASAN MASYARAKAT PADA POLSEK KOTA SUNGAI PENUH Helmi Ali; Yudi Stira
Jurnal Ekonomi Bisnis Manajemen Prima Vol. 4 No. 1 (2022): Jurnal Ekonomi Bisnis Manajemen Prima
Publisher : JEBIM Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jebim.v4i1.2875

Abstract

This study aims to determine the effect of public service motivation, service quality, and performance of police officers on community satisfaction with members of the Sungai Penuh City Police. The method used in this research is quantitative research with a descriptive approach. The population in this study were members of the police at the Sungai Penuh Police. The sample used was 144 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. The results of the study show that: (1) Public service motivation has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community satisfaction. (3) The performance of police officers has a positive and significant effect on community satisfaction. (4) Public service motivation, service quality, performance of police officers together have a positive and significant effect on community satisfaction at the Sungai Full Police Sector.
Co-Authors Abdurohi Abdurohi Abdurrahman Sadikin Damayanti, Elok Ito Turyadi Jasiah Jasiah Mardiati Mardiati Maria Rikarna Muhamad Risal Tawil Musran Munizu Nofri Yudi Arifin Ti Aisyah Villia Anggraini Yezi Hidayati Yudi Stira Zainol Hasan Zulkifli Zulkifli