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Journal : ProBisnis : Jurnal Manajemen

The Influence of Work Discipline, Work Ethics and Work Environment on Employee Performance at the Regional Company Pasar Horas Jaya, Pematangsiantar City Santi Rohdearni Panjaitan; Diana Florenta Butarbutar; Hadi Panjaitan; Anju Bherna D Nainggolan; Ben Setiawan Barus
ProBisnis : Jurnal Manajemen Vol. 13 No. 2 (2022): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v13i2.58

Abstract

This study aims to see the effect of work discipline, work ethic and work environment on employee performance, either partially or simultaneously at PD Pasar Horas Jaya, Pematangsiantar City. The type of research used is quantitative. The population in this study were employees of the PD Pasar Horas Jaya office, Pematangsiantar City, amounting to 31 people and the determination of the number of samples in this study was by the sampling method. The data source of this research is primary data by using research instrument in the form of a questionnaire. The data collection method used is survey research. This study uses multiple linear regression analysis for statistical analysis and the regression model has been tested first in the classical assumption test. The results of the study stated that the partial test showed that work discipline had a significant positive effect on employee performance at PD Pasar Horas Jaya Pematangsiantar City, the partial test showed that work ethic had a significant positive effect on employee performance at PD Pasar Horas Jaya Pematangsiantar and partially tested the work environment had a positive effect. significant effect on employee performance at PD Pasar Horas Jaya Pematangsiantar Together, work discipline, work ethic and work environment have a significant effect on employee performance at PD Pasar Horas Jaya Pematangsiantar.
Influenceservice Qualityand Prices on Customer Satisfaction PT Alfamart Trijaya Tbk SM Raja 3 Pematang Siantar Diana Florenta Butar-Butar; Hadi Panjaitan; Augustinus Suryadi Sitanggang; Ben Setiawan Barus; Anju Bherna D. Nainggolan
ProBisnis : Jurnal Manajemen Vol. 14 No. 6 (2023): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i6.441

Abstract

This research is motivated by the large number of Alfamarts so the author is interested in finding out about the influence of service quality and price on customer satisfaction at Alfamart Sm Raja 3 Pematang Siantar. However, each person has a different point of view in assessing the service they experience and the customer satisfaction they receive. The level of customer satisfaction really depends on the quality of a product, whether in the form of goods or services they consume. One of them is at Alfamart Sm Raja 3 Pematang Siantar. The aim of this research is to determine the effect of service quality on customer satisfaction at Alfamart Sm Raja 3 Pematang Siantar. This type of research is field research, while the nature of this research is quantitative research. The population of this research is all customers of Alfamart Sm Raja 3 Pematang Siantar. The population used is unlimited. In this study, the sample required for this research was 50 respondents.