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All Journal Educational Management Innovative Journal of Curriculum and Educational Technology The Journal of Educational Development Journal of Primary Education Journal of Physical Education and Sports
Achmad Rifai RC, Achmad Rifai
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Computer Science & IT Decision Sciences, Operations Research & Management Education Other

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Improving the Satisfaction of Guidance and Counseling Services through Service Quality, Service Demand, and Service Value Handayani, Dwi Asih Kumala; Wibowo, Mungin Eddy; Florentinus, Totok Sumaryanto; RC, Achmad Rifai
The Journal of Educational Development Vol 6 No 3 (2018): October 2018
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jed.v6i3.25081

Abstract

In modern times, technology is always used in all activities in life including guidance and counseling as part of public services. A public service is a service that is based on customer satisfaction so it is important to pay attention to the achievement level of customer satisfaction. The sample of this research is 115 students of Vocational School (SMK) Semarang City, as recipient of the service. This is a quantitative study employing a Path Analysis technique. The result of normality test of the data indicates that all data are normally distributed, free from heteroscedasticity, and avoiding multicollinearity. This research finds facts about what is desired and needed by the recipients of the services to meet the satisfaction of the service they receive. The result of the T-test shows that partially the service quality gives a significant effect on service satisfaction (0.00 <0.05); the service demand gives no significant effect on service satisfaction (0.601> 0.05); as an intervening variable, the service value has no significant effect on service satisfaction (0.917> 0.05). The F-test result proves that simultaneously the service quality, the service demand, and the service value influence service satisfaction. The conclusion is that service quality, service demand, and service value contribute 99.6% to service satisfaction; the rest is a contribution of variables that are not taken into account in this study. It is recommended that the most important service satisfaction is enhanced through service quality with indicators including tangibility, reliability, responsibility, assurance, and empathy.
The Effect of Soft Skills, Work Culture, and Service Quality in the Satisfaction Level of the Students of Anesthesia Specialist Study Program of Diponegoro University, Semarang Dwijatmiko, Heru; Samsudi, Samsudi; Rustono, Rustono; RC, Achmad Rifai
The Journal of Educational Development Vol 7 No 1 (2019): February 2019
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jed.v7i1.29892

Abstract

The lecturer’s soft skill is a part of personality competencies which becomes one of the competencies that must be possessed by lecturers. Basically, success in achieving an educational goal very much depends on the individuals' ability to carry out their duties. The main objective of this study is to analyze the influence of lecturer’s soft skills, work culture, and service quality on the satisfaction level of the students in the anesthesia specialist study program of Diponegoro University (UNDIP) Semarang. The study population is students of the anesthesia specialist program; the determined sample was 120 students selected using random sampling. Data was drawn using a questionnaire; they were then analyzed using the SPSS and the Lisrel 8.54 programs. The results show that (1) the effect of lecturer’s soft skills on service quality was 62.41%, and on student satisfaction was 59.29%; (2) the influence of work culture on service quality was 40.96%, and on student satisfaction was 43.56%; (3) the effect of service quality on student satisfaction was 50.41%; (4) the influence of the lecturer’s soft skills and work culture altogether on service quality was 51%; (5) the influence of lecturer’s soft skills, work culture, and quality of service altogether on students’ satisfaction was 72%. So, the satisfaction of the PPD UNDIP Semarang students very much depends on the dynamics of the lecturer’s soft skills, work culture, and service quality provided by the university, especially the medical faculty.
Model of Needs-Based Professionalism Development in Military Academy Magelang Hartono, Untung; Rachman, Maman; RC, Achmad Rifai; Prihatin, Titi
The Journal of Educational Development Vol 7 No 2 (2019): June 2019
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jed.v7i2.30586

Abstract

Lecturers are professional educators and scientists whose main task is to transform, develop, and disseminate science, technology and art through education, research, and community service. Therefore, lecturers are required to possess pedagogical, personal, social, and professional competencies. Article 60, Law No. 14/2005 concerning Teachers and Lecturers, requires lecturers to "improve and develop their academic qualifications and competencies in a sustainable manner in line with the development of science, technology and art". The obligation stated in this law must be carried out by lecturers, especially lecturers at the Military Academy Magelang. The findings of this study are (1) the policy of preparing lecturers' planning by institutions is still weak and not paying attention to aspects of mapping needs; (2) the implementation of lecturer competency management development activities is not based on aspects of fulfilling student service needs; (3) management development strategies for improving lecturer competency have not been well coordinated; (4) management supervision to improve professional competence of lecturers is less attention to management aspects; (5) fostering the development of professional competence of lecturers is not sustainable and takes into account the aspects of reward and punishment.
Co-Authors - Kardoyo Abd. Rasyid Syamsuri Achmad Binadja Amanaturrakhmah, Isna Arifin, Zenal Chusnul Chotimah Darmawati, Diana Dwijatmiko, Heru Dwijatmiko, Heru Handayani, Dwi Asih Kumala Handayani, Dwi Asih Kumala Hartono, Untung Hartono, Untung Maman Rachman mungin eddy wibowo, mungin eddy Puji Rahayu Rustono - Samsudi . Soekardi, Soekardi Tandiyo Rahayu Titi Prihatin Totok Sumaryanto Florentinus, Totok Sumaryanto