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Veranita, Mira
Universitas Adhirajasa Reswara Sanjaya
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Journal : JISPO (Jurnal Ilmu Sosial dan Ilmu Politik)

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ANALISIS KUALITAS PELAYANAN PUBLIK PADA DINAS PENCEGAHAN DAN PENANGGULANGAN KEBAKARAN KOTA BANDUNG Mira Veranita; Dedeng Yusuf Maolani
JISPO : Jurnal Ilmu Sosial dan Ilmu Politik Vol 8, No 2 (2018): JISPO Vol 8 No 2 2018
Publisher : Centre for Asian Social Science Research (CASSR), FISIP, UIN Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jispo.v8i2.3957

Abstract

This study aims to find out how the quality of service at the Bandung Fire Prevention and Control Agency. This study uses qualitative research methods with data collection techniques in the form of observation, interviews, and documentation studies. While the data processing and analysis techniques use triangulation. The results showed that the quality of service at the Bandung City Fire Prevention and Control Agency was measured through 4 (four) aspects, namely aspects of convenience, aspects of speed, aspects of accuracy, and security aspects tend not to run optimally. This can be seen from the large number of objects that cannot be saved during a fire event. Such as residential buildings, public buildings, kiosks, shoping centers and so on.
Co-Authors Ade Sudrajat Adri Arisena Agustina, Granit Amalia Yuliasari Anggraeni Noor Azahra Anggreyorina Anggreyorina Annisari Pinasthika Aryoga Samudra Asmara Atikah Nurwansyah Bambang Heru Purwanto Belinda Layrenshia Candra Gumilar Chairil M Noor Dadan Hendayana Dania Febyola Deden Gunawan Dedeng Yusuf Maolani Dessy Putri Rahayuningrum Dian Candra Fatihah Dionysius Beni Nugroho Dwi Robiul Rochmawati Dwi Robiul Rochmawati Eki Dudi Darmawan Erick Ivan Gian Erliany Syaodih Esti Aditya Dewi Fanny Agustina Hidayat Fatihah, Dian Candra Firda Diah Utami Firdaus Abdul Aziz Florencia Desiree Gunardi Gunardi Gunardi . Gunardi Gunardi Hani Hatimatunnisani Hany Setyo Utami Hendrawan Widjanarko Heny Hendrayati Hernawati, Euis I Gusti Wayan Murjana Yasa I Putu Ajie Windu Kertayoga Inggrid Since Yuliana Frans Joanne Switasanny Alexangela Junlianty Liambana Kristian Ismail Lidia Kamelia Linda Herawati Lukmanulhakim Almamalik M. Alfi Maulidi M. Khoirul Anwar Mahfud Khoiri Marsya Sahsabilla Meilinda Laurensia Febrihianto Michael Purba Moch Abdul Aziz Mohammad Tajuddin Monica Beatrice Magaline Muhamad Rizal Hadi Pratama Nadia Brigita Cahayani Najip Hendra S Parino Neng Diana Fitaloka Ni Nyoman Feby Wulandari Ni Nyoman Yulianthini Nidia Fadhila Novy Trianasari NUNIEK DEWI PRAMANIK Nunki Aprillita Pande Made Doddy Haryadi Parapaga, Florentina Blandina Purwadhi Purwadhi Putri Dwi Novrina R Oke Andikarya R. Oke Andikarya Rajuman Rajuman Rajuman Rajuman Regina Nurfitriyani Anissa Regina Nurfitriyani Anissa Resti Selfiah Rian Andriani Rini Susilowati Rini Susilowati Ropa Mustopa Nurrahman Sahidin, Yuda Sally Ester Rohana Panjaitan Sugianto Ikhsan Sugiyanto Ikhsan Sugiyanto Iksan Sugondo Sugondo Suminar Suminar Susilowati , Rini Syafii Syafii Tatiek Ekawati Permana Toufiq Agung Towifah Fauziah Choerunisa Wahyuddin Bagenda Warsiati , Wiwi Willma Fauzzia Willma Fauzzia Wilma Zuarko Adji Yuda Syahidin Yudhi Yudistira Yudhy S. Purwanto Yunyun Ratna H Yunyun Ratna H YUSUF, RAMAYANI Zein Bastian Zuhriyatus Saidah