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INDONESIA
Jurnal Manajemen dan Bisnis (Performa)
Published by Universitas Islam Bandung
ISSN : 18298680     EISSN : 25990039     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Performa Journal publishes articles and brief communication with management theme (marketing, human resources, financial, operations, startegy), Islamic ecomy general economy, islamic and general approches development study, business in islamic and general basis.
Arjuna Subject : -
Articles 7 Documents
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Search results for , issue "Vol 17, No 2 (2020)" : 7 Documents clear
ANALISIS SISTEM ANTRIAN LAYANAN TELLER MENGGUNAKAN MODEL MULTI CHANNEL-SINGLE PHASE (M/M/S) GUNA MEMINIMUMKAN BIAYA LAYANAN Muhammad Fahmi Ilman Sapriwa; Muhardi Muhardi; Eka Tresna Gumelar
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.7742

Abstract

ABSTRACT Bank Danamon Ahmad Yani Branch of Bandung City currently has 2 tellers serving customers every day where in 1 transaction in 30 minutes the teller has to complete 6 transactions. However, the fact is that the queuing system can take more than 10 minutes, due to the lack of teller facilities to serve customers. Some customers often complain about the length of service time and then make them bored and bored, especially at the time it coincides with the collection of salaries for employees around Bank Danamon Ahmad Yani Branch, both making cash withdrawals and cash storage. resulting in a decrease in the level of customer satisfaction towards Bank Danamon Ahmad Yani Branch. Based on this phenomenon, this study aims to recommend the addition of tellers at a certain time in order to minimize service costs by using the Multi Channel-Single Phase (M/M/s) model. Based on the analysis, the alternative queuing system with the addition of 3 tellers at certain hours and days can reduce the average waiting time and the expected cost of Rp. 3,204,130 to Rp. 2,795,370 with an efficiency level of 12.76%.Keyword: Queuing system, Service, M/M/s, Multi channel single phase.  ABSTRAK Bank Danamon Cabang Ahmad Yani Kota Bandung saat ini terdapat 2 teller yang melayani nasabah setiap harinya dimana dalam 1 transaksinya dalam 30 menit teller harus menyelesaikan sebanyak 6 transaksi. Namun fakta di lapangan sistem antrian bisa mencapai lebih dari 10 menit, karna hal tersebut kurangnya fasilitas teller yang melayani nasabah. Beberapa orang nasabah sering mengeluhkan lamanya waktu pelayanan tersebut lalu membuat mereka bosan dan jenuh terutama pada waktu yang bertepatan dengan pengambilan gaji karyawan sekitar Bank Danamon Cabang Ahmad Yani, baik itu melakukan penarikan tunai maupun stor tunai. sehingga mengakibatkan penurunan tingkat puasan nasabah terhadap Bank Danamon Cabang Ahmad Yani. Berdasarkan fenomena tersebut penelitian ini bertujuan untuk merekomendasikan penambahan teller pada waktu tertentu guna meminimumkan biaya layanan dengan menggunakan model Multi Channel-Single Phase (M/M/s). Berdasarkan hasil analisis, sistem antrian alternatif dengan penambahan 3 teller pada jam dan hari tertentu dapat membuat penurunan tingkat rata-rata waktu tunggu dan biaya expected cost dari Rp. 3.204.130 menjadi Rp. 2.795.370 dengan tingkat efesiensi sebesar 12,76%.Kata Kunci: Sistem antrian, Layanan, M/M/s, Multi channel single phase.
PENGARUH INDIVIDUAL SPIRITUALITY DAN WORKPLACE SPIRITUALITY TERHADAP EMPLOYEE ENGAGEMENT PEGAWAI AGENSI PEMASARAN DIGITAL Rahayu Sri Purnami; Syamsul Hadi Senen; Disman Disman; Eeng Ahman
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.6688

Abstract

ABSTRACTThis research discusses the influence of individual spirituality and workplace spirituality on employee engagement of digital marketing agency employees. Quantitative analysis is processed using structural equation modeling with the alternative method of partial least square. The results showed that individual spirituality had a positive and significant effect on employee engagement, the higher the individual spirituality, the increased employee engagement. Workplace spirituality has a positive and significant effect on employee engagement, the higher the workplace spirituality, the higher employee engagement will be. This research shows that to improve employee engagement of employees of digital marketing agencies, the majority of whom are millennials, can be done by paying more attention to their spirituality. Keyword: Individual Spirituality,Workplace Spirituality, Employee Engagement  ABSTRAKPenelitian ini membahas mengenai pengaruh individual spirituality dan workplace spirituality terhadap employee engagement para pegawai agensi pemasaran digital.  Analisis kuantitatif diolah menggunakan structural equation modeling dengan metode alternatif partial least square. Hasil penelitian menunjukkan bahwa individual spirituality berpengaruh positif dan signifikan terhadap employee engagement semakin tinggi individual spirituality maka employee engagement akan meningkat. Workplace spirituality berpengaruh positif dan signifikan terhadap employee engagement semakin tinggi workplace spirituality maka employee engagement akan meningkat. Penelitian ini menunjukkan bahwa untuk meningkatkan employee engagement para pegawai agensi pemasaran digital yang mayoritas adalah generasi milenial dapat dilakukan dengan lebih memperhatikan sisi spiritualitasnya.    Kata kunci: Individual Spirituality, Workplace Spirituality, Employee Engagement
Pengaruh Persepsi Kemudahan dan Kegunaan Terhadap Kepuasan Dalam Membangun Loyalitas Pengguna Ovo oryz agnu dian wulandari; Fauzan Aufa Pradiva; Galang Abdul Aziz
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.7213

Abstract

ABSTRACT The background of this research is the development of technology can facilitate all transactaion, especially in making payment digitally or often referred to as digital payment. OVO is a digital payment application that has various benerfit and convenience for people in their daily liver to make payment transaction. Detemination of the sample in this study is the purposive sampling method with certain criteria, nemely the Purwokerto city community who have used OVO at least 3 times in making payment transaction. The result of this study are perceived ease of use and perceive usefullness have a positive and significant effect on satisfaction, it is shown by each independent variable shows the result of the calculation of the number of estimates has a positive value and the probability value og each variable has a of P < 0,05. In addition, customer satisfaction variables also have a positive anda significant effect on loyalty. With these results it shows that the OVO apllication has been widely accepted by the public at large, in addition to the OVO application can facilitate its ussers and provide great benefit in making payment transaction digitally.Keywords: satisfaction, loyality, perceived ease of use, perceived usefulness,  OVO
ANALISIS IMPLEMENTASI MANAJEMEN PERSEDIAAN BAHAN BAKU PADA INDUSTRI KULINER DALAM PERSPEKTIF ETIKA BISNIS ISLAM Sugeng Nugroho Hadi; Salihah Khairawati
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.7265

Abstract

ABSTRACT Inventory is a resource that makes a company can carry out its production operations. Therefore it becomes imperative for companies to have the most appropriate inventory management model for things that need to be backed up. The culinary industry is an industry that requires the provision of processed raw materials, where each ingredient has different characteristics and shelf life. In the culinary industry, such as Waroeng Special Sambel "SS" Indonesia, of course for the provision of chillies as raw material Sambel will have a different inventory management with fresh fish (Catfish, Tilapia, or Patin) and also Rice and spices. Through qualitative methods with triangulation of methods (interviews, observations, literature) and analysis of interaction data, the results of research found methods of implementing material inventory management used in Waroeng "SS" Indonesia include: just in time and first in first out (FIFO) which are mechanistic does not conflict with Islamic business ethics. Keywords: Inventory Management, Just in time, First in first out, Islamic Business Ethics. ABSTRAKPersediaan adalah sumber daya yang menjadikan sebuah perusahaan dapat melangsungkan kegiatan operasi produksinya. Oleh karenanya menjadi keharusan bagi perusahaan untuk memiliki model manajemen persediaan yang paling tepat untuk hal-hal yang perlu dicadangkan. Industri kuliner adalah suatu industri yang memerlukan pencadangan bahan baku olahan, di mana masing-masing bahan memiliki kekhasan serta daya tahan simpan yang berbeda. Pada industri kuliner, seperti Waroeng Spesial Sambel “SS” Indonesia, tentunya untuk pencadangan Cabe sebagai bahan baku Sambel akan memiliki manajemen persediaan berbeda dengan ikan segar (Lele, Nila, atau Patin) dan juga Beras serta bumbu-bumbuan. Melalui metode kualitatif dengan triangulasi metode (wawancara, observasi, literatur) dan analisis data interaksi, hasil penelitian menemukan metode implementasi manajemen persediaan bahan yang digunakan pada Waroeng “SS” Indonesia antara lain: just in time dan first in first out (FIFO) yang secara mekanistik tidak bertentangan dengan etika bisnis Islam. Kata kunci: Manajemen Persediaan, Just in time, First in first out, Etika Bisnis Islam.
Budaya Kerja dan Kompetensi Kerja: Kinerja Karyawan SPBU di Kabupaten Brebes Mukson Mukson
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.7544

Abstract

ABSTRACT Improving good performance will create a good culture, if it can be achieved then otherwise the company must create an atmosphere of employees as assets must create a work culture that affects employee job satisfaction. However, employees must also have the work competencies required by the company, so that it is synergistic between employees and agencies or companies. The company's performance can be said to be of high quality and its objectives can be successfully achieved depending on the influence of the company's internal factors. This study aims to find out how the effect of changes in each variable on independent and dependent, both partially and simultaneously. Among others, the influence of work culture on employees' work results at gas stations Brebes district, the influence of work competencies on the work of employees at gas stations Brebes district, as well as the influence of work culture and work competencies to the work of employees at gas stations Brebes district. Researchers used quantitative approach methods with surveys and questionnaire instruments in the form of questionnaires. The population of this study is all gas station employees in Brebes District with a sample of 146 employees. Based on the calculation of the formula Slovin obtained a sample of 99 respondents. As a result, there is a significant influence between work culture and work competence on the performance of gas station employees in Brebes Regency. Keywords: Work culture, Work competence, Employee performance  ABSTRAKPeningkatan kinerja yang baik maka akan terciptanya budaya yang baik, apabila dapat tercapai maka sebaliknya perusahaan harus menciptakan suasana karyawan sebagai asset harus menciptakan budaya kerja yang mempengaruhi kepuasan kerja karyawan. Akan tetapi karyawan juga harus mempunyai kompetensi kerja yang dibutuhkan oleh perusahaan, sehingga saling sinergis antara karyawan dengan instansi atau perusahaan. Kinerja perusahaan dapat dikatakan berkualitas tinggi dan tujuannya dapat berhasil dicapai bergantung pada pengaruh faktor internal perusahaan. Penelitian ini memiliki maksud tujuan unuk mengetahui bagaimana efek perubahan yang ada pada masing-masing variabel terhadap independen dan dependen, baik secara parsial maupun simultan. Antara lain pengaruh budaya kerja kepada hasil kerja karyawan di SPBU kabupaten Brebes, pengaruh kompetensi kerja kepada hasil kerja karyawan di SPBU kabupaten Brebes, serta pengaruh budaya kerja dan kompetensi kerja kepada hasil kerja karyawan di SPBU kabupaten Brebes. Peneliti memakai metode pendekatan kuantitatif dengan survei dan instrumen angket dalam bentuk kuesioner. Populasi penelitian ini merupakan seluruh pegawai SPBU di Kabupaten Brebes dengan jumlah sampel 146 karyawan. Berdasarkan perhitungan rumus Slovin diperoleh sampel sebanyak 99 responden. Hasilnya terdapat pengaruh yang signifikan anatara budaya kerja dan kompetensi kerja terhadap kinerja karyawan SPBU di Kabupaten Brebes. Kata Kunci: Budaya kerja, Kompetensi kerja, Kinerja karyawan 
EFISIENSI PEMASARAN NANAS DENGAN BERBAGAI GRADE NANAS DI KABUPATEN LAMPUNG TENGAH Zulkarnain Zulkarnain; Supriyadi Supriyadi; Supartini Supartini; Wintari Mandala; Amanda Putra Seta
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.7251

Abstract

ABSTRACT The purpose of this study is to identify pineapple marketing channels and analyze the efficiency of pineapple marketing in Punggur District, Central Lampung. The research population was 175 pineapple farmers. The sampling technique was obtained based on the calculation of the slovin formula, then the proportion for the sample was obtained by sampling 54 pineapple farmers. Sampling was done in simple random sampling (simple random sampling). Besides, there are 6 collector traders, 2 large traders, and 4 retail traders. The data analysis used were marketing channels, marketing margin analysis, farmers’ share, and R/C ratio. Research location was in Punggur District, Central Lampung. The research period was conducted in May 2020. The results of the research are (1) there are two pineapple marketing channels in Punggur Subdistrict, Central Lampung, (2) pineapple marketing efficiency which is said to be more efficient is channel II and from the three pineapple grades, grade A produces greater profits than other grades. Keywords: farmer’s share, efficiency, margin, marketing ABSTRAKTujuan penelitian ini adalah mengidentifikasi saluran pemasaran nanas dan menganalisis efisiensi pemasaran nanas di Kecamatan Punggur Kabupaten Lampung Tengah. Populasi penelitian sebanyak 175 petani nanas. Teknik pengambilan sampel didapatkan berdasarkan perhitungan rumus slovin, kemudian dilakukan proporsi untuk sampel didapatkan sampel sebesar 54 petani nanas. Pengambilan sampel dilakukan secara acak sederhana (simple random sampling). Selain itu, terdapat 6 pedagang pengepul, 2 pedagang besar, dan 4 pedagang pengecer. Analisis data yang digunakan adalah saluran pemasaran, analisis marjin pemasaran, farmers’share, dan R/C ratio. Lokasi penelitian di Kecamatan Punggur Kabupaten Lampung Tengah. Waktu penelitian dilaksanakan pada bulan mei 2020. Hasil penelitian yaitu (1) terdapat dua saluran pemasaran nanas di Kecamatan Punggur Kabupaten Lampung Tengah, (2) efisiensi pemasaran nanas yang dikatakan lebih efisien adalah saluran II dan dari ketiga grade nanas, grade A menghasilkan keuntungan lebih besar dari grade lainnya. Kata kunci : efisiensi, farmer’s share, marjin, nanas 
Gender dan Usia dalam Memoderasi Pengalaman dan Kepercayaan Merek terhadap Loyalitas Shopee Siti Barokah; Andrian Abimanyu; Eka Riyana
Jurnal Manajemen Bisnis Performa Vol 17, No 2 (2020)
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/performa.v17i2.7639

Abstract

ABSTRACTThe emergence of online shops involved in competition between merchants in cyberspace. So, that online merchants complete with each other to keep their customers. The effort made is studying the factors that can increase customer loyalty attitudes. This research is a quantitative study using the online survey method. The sample in this study were all customers of the online shopee shopping site. The variables used in this study are brand experience, brand trust, and brand loyalty. In addition, this study also uses moderating variables, namely gender and age. The sampling technique in this research is purposive sampling. Data analysis show that the shoppe experience and online shopping site trust have a positive influence on shopee online shopping site loyalty. In addition, gender and age also merate the influence of experience and trust on shopee online shopping site loyalty. Keywords: Brand Experience, Brand Trust, Brand Loyalty, Gender, Age.

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