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International Journal of Glocal Tourism
Published by Catuspata Press
ISSN : 27749614     EISSN : 27749606     DOI : -
Core Subject : Humanities, Science, Education, Art, Social, Engineering,
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation
International Journal of Glocal Tourism is a double-blind peer-reviewed electronic journal managed and published by Catuspata Press in March, June, September, and December. It was first published in September 2020. This interdisciplinary journal is intended to develop mutual understanding and scientific discourses on tourism as an ongoing global-local process.
Arjuna Subject : Umum - Umum
Articles 72 Documents
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Implementing Food Safety to Produce Good Food Quality during the Covid-19 Pandemic at Taco Casa Canggu I Nyoman Cahyadi Wijaya; Ni Ketut Dewi Irwanti; Komang Astiari
International Journal of Glocal Tourism Vol. 3 No. 1 (2022): International Journal of Glocal Tourism - March 2022
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Abstract

Purpose: This study aims to analyze the implementation of food safety on producing good food quality at Taco Casa Canggu in Bali, Indonesia, and what efforts are being made to ensure food safety in preparing good food quality in the era of the Covid-19 pandemic. Research methods: A qualitative descriptive method is used to analyze the implementation specifically. Primary data were collected through interviews and observation. The research instruments used were an interview guideline and an observation checklist. Findings: The restaurant management had rearranged the standard operating procedure on food safety according to the Indonesian Minister of Health and the World Health Organization, transforming business from offline to online (O2O) by enhancing home delivery service and digitalizing their service and marketing. Implication: The restaurant management has added strict standard operational procedures on some aspects, such as performing body temperature checks for third parties and costumers and creating a planning meal timeline according to day-by-day service.
The Implementation of Front Office SOP Based on CHSE during the Covid-19 Pandemic Made Raras Ari Udhyani; Ni Nyoman Sri Astuti; I Gusti Agung Mas Krisna Komala Sari; Made Sudiarta
International Journal of Glocal Tourism Vol. 3 No. 1 (2022): International Journal of Glocal Tourism - March 2022
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Purpose: This research is to analyze the implementation of standard operating procedures (SOP) in the front office department during the Covid-19 pandemic due to the use of Cleanliness, Health, Safety, and Environment Sustainability (CHSE) health protocol which is expected to reduce the spread of the virus. Research methods: This research was conducted at Wyndham Garden Kuta Beach Bali using observation data collection methods, interviews and literature study. Participants of this research were front office managers, front office supervisors, the CHSE team and several guests from Wyndham Garden Kuta Beach Bali. The data analysis technique used is descriptive qualitative method. Findings: The implementation of standard operating procedures carried out by the front office department of Wyndham Garden Kuta Beach Bali has been carried out in accordance with the CHSE-based health protocol which has a good impact on guests, including increasing guests' trust in the hotel. Implications: As for the hotel, it is an asset to attract guests to stay during the pandemic so that it keeps hotel operations running.
Local Product Development at Warung Mina Kuta I Gede Antara Swenaya; I Made Darma Oka; I Ketut Astawa; Made Sudiarta; Dewa Made Suria Antara
International Journal of Glocal Tourism Vol. 3 No. 2 (2022): International Journal of Glocal Tourism - June 2022
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Purpose: This study aims to analyze the types of products that are suitable for development and to design a product development model for Warung Mina Kita in Kuta tourism area, Bali, Indonesia. Research methods: Data collection is sourced from participatory observation, interviews and focus group discussion. The data analysis technique uses an interactive analysis model from Miles and Huberman. Findings: The type of product developed by Warung Mina Kuta to meet customer needs was Mina Kuta special menu package consisting of appetizer (karedok), soup (fish head), main course (fried sea fish) and dessert (banana split). It emphasizes local products, which are named Mina Kuta Special Package Implication: The product process is carried out from preparing materials to raw materials being processed by a kitchen team headed by a chef, raw materials purchased from suppliers are materials that have grade A or good quality.
The Strength of Authenticity in Developing Rural Tourism (A Case Study of Tri Eka Buana Village) I Gusti Agung Putu Sri Mahadewi; I Nyoman Suamir; Nyoman Mastiani Nadra; I Ketut Suarta; Ida Ayu Elistyawati
International Journal of Glocal Tourism Vol. 3 No. 2 (2022): International Journal of Glocal Tourism - June 2022
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Purpose: This study aims to determine the strategies used in the authenticity of Tri Eka Buana Village, Bali, Indonesia, as a tourist attraction. Research methods: This research is a research mixed method with analytical techniques using the Internal Factor Analysis (IFAS), External Factor Analysis (EFAS), Internal-External Matrix (IE), SWOT, and Quantitative Strategic Planning Matrix (QSPM) Analysis. Findings: Based on the results of the IFAS matrix analysis, the main strength is that it has beautiful natural and artificial potential such as Bukit Abah, Danu Seliwah Temple, Dukuh Sakti Waterfall, Umananing Malini dance and Balinese Arak that can attract tourists, while the main weakness is that access to tourist objects is inadequate, such as a narrow and irregular parking area. Based on the results of the EFAS matrix analysis, it is known that the main opportunity is the development of Tri Eka Buana Village by involving local communities so as to minimize unemployment, preserve cultural and natural traditions while the main threat faced is competition between other tourism objects that have developed. The results of the IE Matrix research place the village in theposition Growth (Cell I). Implication: SWOT analysis resulted in 8 alternative strategies of authenticity from the 8 strategies, 3 priority strategies were obtained and have been calculated through the QSPM Matrix with a total TAS of 194.13, 193.57, and 186.46, namely optimizing the potential promotion of Tri Eka Buana Village Karangasem Bali through the media. social media such as Instagram, Facebook, and websites.
Digital Marketing and Sustainable Tourism for Tourist Villages in Bangli Regency I Putu Aban Wibawa; I Putu Astawa; Ni Made Rai Sukmawati; I Wayan Basi Arjana; I Gusti Putu Sutarma
International Journal of Glocal Tourism Vol. 3 No. 2 (2022): International Journal of Glocal Tourism - June 2022
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Purpose: This research is to analyze the application of digital marketing to support sustainable tourism in each tourist village in Bangli Regency, Bali, Indonesia. Research methods: The data collection method used in this study is a phenomenological approach. From the phenomena that happens, the researchers understood it more deeply by looking for concepts and theoretical foundations that are relevant. Findings: The digital marketing model can make it easier for tourists to find tourist villages in Bangli Regency. It is also hoped that the negative impact on the natural environment caused by conventional promotional media can be reduced. Implication: The outcome of this research is a digital marketing model that supports sustainable tourism in each tourist village in Bangli Regency from an environmental, economic, and socio-cultural perspectives.
5-Star Luxury Hotels’ Instagram Performance as a Digital Marketing Strategy during the Travelling Restriction Desi Andriany; Ni Gusti Nyoman Suci Murni; Ni Nyoman Triyuni; Ni Made Sudarmini; Raden Ayu Trisnayoni
International Journal of Glocal Tourism Vol. 3 No. 2 (2022): International Journal of Glocal Tourism - June 2022
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Purpose: This study aims to enhance knowledge and improvement in online digital marketing, especially to increase domestic customers at 5-star luxury hotels in Nusa Dua, Bali, Indonesia. Research methods: Qualitative descriptive analysis technique is used to explain the development of digital marketing function towards tourism business. The object study is 5-star luxury hotels in Nusa Dua. Findings: Instagram performance during travel restriction and review in 4Ps marketing mix; product, price, place, and promotion. A strategy to increase and promote activities to meet customer needs in various occasion. Implication: Instagram has significant role in selling and promoting every brand of 5-star luxury hotels in Nusa Dua and its significant improvement following the updated technology progress and customer demand.
Implementing Strategic Management in Crisis Situations at Luxury Hotel Chain Okky Friesatama; I Ketut Budarma; Ida Ayu Kade Werdika Damayanti; Ni Wayan Wahyu Astuti; Ni Putu Lianda Ayu Puspita
International Journal of Glocal Tourism Vol. 3 No. 2 (2022): International Journal of Glocal Tourism - June 2022
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Purpose: This paper aims to describe the fact that how a crisis is managed by implementing the right strategic management in the luxury hotel chain. Research methods: The author in this qualitative method conducted interviews with executive members, owner representatives, and heads of departments who are in the organizational structure of crisis management at the hotel. Findings: The hotel chain head office is very concerned about the credibility aspect of its product; scattered hotels are required to follow all standard operating procedures in overcoming crisis situations. The head office requires hotel owners to have insurance in accordance with international standard criteria which are bound in the agreement of both parties. All employees who are in the crisis management organizational structure are to attend training organized by the head office. The head office requires the hotel to work with local agencies to assist with issues and manage communication crises if they occur. Implication: A structured collaboration synergizing between the head office, hotels, local agencies, and hotel owners in managing the crisis that occurs will result in minimizing material and non-material losses.
Tri Hita Karana-Based CSR: How Hotel Relates to Community during the Covid-19 Pandemic Ni Wayan Budi Purnama Dewi; Ni Made Ernawati; I Gede Mudana; Anak Agung Ayu Ngurah Harmini; Ni Putu Somawati
International Journal of Glocal Tourism Vol. 3 No. 2 (2022): International Journal of Glocal Tourism - June 2022
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Purpose: This study aims to examine the implementation and develop a corporate social responsibility (CSR) model based on the Tri Hita Karana culture during the Covid-19 pandemic at the Ritz-Carlton Bali, Indonesia. Research methods: Data collection techniques are observation, interviews and documentation studies. Data analysis was carried out with the stages of data reduction, data presentation, and drawing conclusions. Findings: The Ritz-Carlton in Bali carried out CSR activities based on the Tri Hita Karana culture during the COVID-19 pandemic on a limited basis. Then the model development results in: CSR activities are more focused on efforts to provide assistance to fellow humans (Human), CSR activities are carried out to protect nature (Nature), CSR activities need to consider matters related to business, CSR activities respect the culture of the local community (Culture) . Implication: This research can be used as material for consideration and evaluation of hotels related to CSR activities based on the Tri Hita Karana culture during the Covid-19 pandemic.
Managing Puputan Badung Storynomics in Denpasar City Tours I Gde Hendra Narottama; I Gede Mudana; Ni Gst Nym Suci Murni; Ni Putu Somawati
International Journal of Glocal Tourism Vol. 3 No. 3 (2022): International Journal of Glocal Tourism - September 2022
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Purpose: This study aims to determine the management implementation of the Storynomics concept of the Puputan Badung war in the city tours of Denpasar and determine the management implementation model that can be used. Research methods: The data collection methods used are interviews, participatory observations, documentation, and focus group discussions. Findings: Storynomics tourism as one of the concepts echoed by the current government in its aim to promote historical and heritage stories in tourist destinations has been eyed to begin developing in each region in Indonesia. Denpasar City has started to adopt the concept of storytelling in packaging historical stories, but the synergy built between each stakeholder has not been optimal. Implication: Good cooperation is needed between each related party in developing the concept of storynomics tourism in a sustainable manner in the future.
Online Travel Agent Promotions to Increase Room Occupancy Ni Made Rani Widya Sari; Ni Nyoman Triyuni; I Gusti Agung Mas Krisna Komala Sari; I Ketut Suja; Anak Agung Ayu Ngurah Harmini
International Journal of Glocal Tourism Vol. 3 No. 3 (2022): International Journal of Glocal Tourism - September 2022
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Purpose: This article aims to determine the influence of online travel agent promotions in increasing room occupancy and the effectiveness of online trav-el agent promotions in increasing room occupancy at a 4-star hotel in Ubud, Bali, Indonesia, and to find out which online travel agent platforms play the most effective role in increasing room occupancy. Research methods: The analysis techniques used are series of simple re-gression analysis and effectivity analysis. Findings: Regarding to analysis of effectiveness, online travel agent promotion is very effective in increasing room occupancy with percentage of 106.89 per-cent. Based on the calculation of room night contribution, Booking.com is the most effective online travel agent platform in increasing room occupancy at Wapa di Ume Resort and Spa Ubud with the total contribution 3,287 room nights in period of 2017-2019. The greater of online travel agent promotion carried out, the more the room occupancy in the hotel will increase. Implication: Online travel agent promotions in the form of informing, reminding and persuading activities are very effective in increasing room occupancy.

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