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The Effect of Service Quality, Company Image and Trust on Customer Satisfaction of Muamalat Bank Anggoro, Tommy; Karyatun, Subur; Digdowiseiso, Kumba
International Journal of Social Service and Research Vol. 4 No. 02 (2024): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i02.708

This study aims to address the existing research gap by investigating the impact of service quality, company image, and trust on customer satisfaction at Bank Muamalat Fatmawati branch, South Jakarta. The sample comprises 100 respondents who are customers of the mentioned branch. Primary data was collected through the distribution of questionnaires, and the data analysis utilized inferential analysis, employing multiple linear regression via the Statistical Product and Service Solution (SPSS) version 23.0 program. The results of the multiple linear regression analysis reveal that the service quality variable has a positive and significant influence on customer satisfaction at Bank Muamalat Fatmawati branch, South Jakarta. Similarly, the corporate image variable exhibits a positive and significant impact on customer satisfaction at the same branch. Additionally, the variable of trust demonstrates a positive and significant influence on customer satisfaction at Bank Muamalat Fatmawati branch, South Jakarta.

Pemberdayaan Literasi Keuangan kepada UMKM, melalui Mudahnya Berinvestasi Saham untuk Menunjang Keberlangsungan Bisnis Firdaus, Iwan; Saragih, Lisnatiawati; Karyatun, Subur; Anjani, Meri; Frinsisca, Frinsisca
KANGMAS: Karya Ilmiah Pengabdian Masyarakat Vol 5 No 2 (2024): KANGMAS: Karya Ilmiah Pengabdian Masyarakat
Publisher : Neolectura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37010/kangmas.v5i2.1566

This Community Service Program (PKM) aims to empower financial literacy to Micro, Small and Medium Enterprises (MSMEs) in Kota Bambu Selatan Urban Village, Palmerah District, West Jakarta, through stock investment training. This training was held to increase the knowledge and understanding of MSME players regarding the importance of stock investment as a way to support the sustainability of their business. The methods used in this program include socialization, workshops, and intensive mentoring. The training participants are MSME players who have an interest in learning about stock investment. During the training, participants were given materials on the basics of stock investment, the use of fintech applications for stock transactions, and strategies for managing business finances. The results of the training showed a significant improvement in participants' financial literacy and ability to invest in stocks. Most participants stated that they were more confident to start investing in stocks after attending the training. The program successfully achieved its goal of improving the financial literacy of MSME players and is expected to contribute positively to their business sustainability and growth in the future. The success of this program is also indicated by the high level of participant satisfaction with the materials and methods used.

Pemberdayaan Literasi Keuangan kepada UMKM, melalui Mudahnya Berinvestasi Saham untuk Menunjang Keberlangsungan Bisnis Firdaus, Iwan; Saragih, Lisnatiawati; Karyatun, Subur; Anjani, Meri; Frinsisca, Frinsisca
KANGMAS: Karya Ilmiah Pengabdian Masyarakat Vol 5 No 2 (2024): KANGMAS: Karya Ilmiah Pengabdian Masyarakat
Publisher : Neolectura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37010/kangmas.v5i2.1566

This Community Service Program (PKM) aims to empower financial literacy to Micro, Small and Medium Enterprises (MSMEs) in Kota Bambu Selatan Urban Village, Palmerah District, West Jakarta, through stock investment training. This training was held to increase the knowledge and understanding of MSME players regarding the importance of stock investment as a way to support the sustainability of their business. The methods used in this program include socialization, workshops, and intensive mentoring. The training participants are MSME players who have an interest in learning about stock investment. During the training, participants were given materials on the basics of stock investment, the use of fintech applications for stock transactions, and strategies for managing business finances. The results of the training showed a significant improvement in participants' financial literacy and ability to invest in stocks. Most participants stated that they were more confident to start investing in stocks after attending the training. The program successfully achieved its goal of improving the financial literacy of MSME players and is expected to contribute positively to their business sustainability and growth in the future. The success of this program is also indicated by the high level of participant satisfaction with the materials and methods used.

How Organizational Citizenship Behavior Stimulant: Transformational Leadership Identification Model Approaches Soelton, Mochamad; Arijanto, Agus; Ramli, Yanto; Suprapto; Irmayunita; Karyatun, Subur; Ali, Anees Janee
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 10 No. 3 (2024): JABM, Vol. 10 No. 3, September 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.3.883

Background: Workers with Organizational Citizenship Behavior (OCB) are more likely to put in more effort and go above and beyond what is required of them. Workers who accept the company's aims and values and step up their efforts to work hard for the company's advantage, and are proud of their company, the employee's willingness to take on a role that exceeds his main role in an organization, is referred to as extra-role behavior. Purpose: This research aims to analyze the influence of Transformational Leadership and Job Satisfaction on Organizational Citizenship Behavior (OCB) with Organizational Commitment as a mediating variable in National Gas Company. Design/methodology/approach: The data collection method uses a survey method, with the research instrument in the form of a questionnaire. The analysis used is statistical analysis in the form of SEM-PLS.Findings/Result: The results of this research prove that transformational leadership has a positive and significant effect on OCB, the impact of job satisfaction on overall corporate branding (OCB) is both positive and not significant. However, the combination of job satisfaction and transformational leadership has a positive and significant effect on organizational commitment, which in turn has a positive and significant effect on OCB. While organizational commitment cannot mediate the influence of job satisfaction on OCB, it can partially mediate the influence of transformational leadership on OCB.Conclusion: Leaders who have the ability to lead with a good transformational style will create an atmosphere of OCB among most of their employees, including employee work engagement will increase if the organization has a transformational leadership style. Including high and low job satisfaction does not affect the high or low level of employee OCB. Satisfied workers often exhibit high OCB behavior, which improves overall business success in the long run. This condition can trigger an increase in individual performance which will ultimately improve overall organizational performance.Originality/value (State of the art): The study's intriguing conclusion is that there is no significant relationship between work satisfaction and OCB. This condition is possible because employees are able to behave in ways that exceed what is standardized by the employees themselves (beyond expectations), so that high job satisfaction does not necessarily encourage someone to carry out OCB as expected company. Keywords: transformational leadership, job satisfaction, organizational citizenship behavior (OCB), organizational commitment, SEM-PLS

Build a Better Personal Abilities for a Sustainable Motivation: a Community Services in Penang, Malaysia: Arijanto, Agus; Soelton, Mochamad; Bagaskara, Muhammad Adrian; Karyatun, Subur; Supryadi, Didy Ika; Arief, Harefan; Rahmad, Khozaeni Bin
Indonesian Journal of Society Development Vol. 3 No. 4 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsd.v3i4.10367

The aim of this community service is to empower informal workers and learning sector facilitators by strengthening the individual potential of the Indonesian Community Association (PERMAI) Pulau Pinang with a differentiated learning approach that favors the informal sector workers themselves, as well as an effort to adapt the adjustment process to the work community which exists. With minimal levels of education and skills, these job seekers have to compete with each other. To alleviate poverty, the government implemented a program to place Indonesian Migrant Workers (TKI) abroad. The government's role in this program is focused on aspects of training, protection and providing various conveniences to related parties, especially TKI and Indonesian Migrant Worker Placement Services Companies (PJTKI). Stage 1: Map and collect data on initial partner conditions; Stage 2, Socialization through discussions with partners regarding implementation preparations, implementation time, members involved and service topics at Partners; Stage 3: Training and empowerment of differentiated learning and learning pattern approaches that focus on increasing productivity levels; Stage 4: Assistance in implementing learning approaches to learning patterns that favor increasing productivity levels; Stage 5: monitor and evaluate all partner activities; Stage 6: Follow-up on program implementation

Entrepreneurship Development Based on Financial Management for the Community Kota Bambu Selatan - Palmerah, West Jakarta Sumarto, Agus Herta; Soelton, Mochamad; Siswanti, Indra; Hanafiah, Ali; Thoullon, Muhammad Shirhan; Ali, Anees Jane; Karyatun, Subur
Indonesian Journal of Society Development Vol. 3 No. 4 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsd.v3i4.10368

The waste problem in Indonesia is no longer strange, recently the waste problem, which is becoming increasingly mounting day by day, has become a topic of conversation that has attracted the attention of every group. The problem of waste has become a daily problem for Indonesian people. Various types of waste have colored our every point of view. Waste is a serious matter that must be dealt with immediately. You can imagine the waste thrown away by households and industry. And like it or not, we have to admit that the Indonesian people still don't understand much about waste. Various methods have been taken by the government and some communities to reduce the volume of waste in Indonesia. Therefore, as an alternative way, I tried to use unused drink packaging cardboard into a unique wall decoration with high selling value. Carrying out community service activities regarding used goods waste is very challenging for our implementing team. Our activities include socializing the use of domestic waste, apart from being able to process it into craft innovations, to support the Urban MSME program RT 11/RW 06 Kota Bambu Selatan Subdistrict, Palmerah, West Jakarta and socializing the use of domestic waste to create waste from used goods. Later, residents, especially the Karang Taruna RT 11/RW 06, Kota Bambu Selatan Village, Palmerah, West Jakarta, can start creating creativity from used goods

Financial Literacy and Sustainable Entrepreneurial Competitiveness: North Meruya Community Service Implementation Apriadi, Intan; Karyatun, Subur; Soelton, Mochamad; Thoullon, Muhammad Shirhan; Harisnanda, Adriatik; Sudiro, Achmad; Anah, Sri
Indonesian Journal of Society Development Vol. 3 No. 4 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsd.v3i4.10369

This community service aims to help the Financial Literacy Assistance Program to Create Entrepreneurial Competitiveness for Beginners and gain benefits from their presence in the family environment in utilizing used goods (trash). Micro, small and medium enterprises are an important element in supporting the national economy as a whole. Micro businesses are the driving force of the economic system in Indonesia which can survive during an economic crisis. This type of business helps the government in creating jobs and reducing poverty levels, through micro businesses creating new work units that use new workers who can support household income so that they remain productive in unstable economic times. Continuing the previous program, in 2024 Community Service activities will again be carried out for MSMEs in the North Meruya sub-district environment. This learning activity is related to mentoring MSME activists in North Meruya (also known as Meruya Ilir). North Meruya Village is one of the sub-districts located in Kembangan sub-district, West Jakarta City, Special Capital Region of Jakarta Province, Indonesia. One way to assist MSMEs is to provide education on financial literacy

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