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Arifin Arifin
Badan Kepegawaian Daerah Kabupaten Deli Serdang
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Journal : Jurnal Tepak Manajemen Bisnis

 1 
PENGARUH KOMPENSASI DAN KOMPETENSI MELALUI KUALITAS LAYANAN TERHADAP KINERJA PERUSAHAAN SEPEDA MOTOR KELAS 150 CC DI KOTA PEKANBARU PROVINSI RIAU Arifin, Arifin; Zulfadil, Zulfadil; Rosyetti, Rosyetti
Jurnal Tepak Manajemen Bisnis Vol 10, No 4 (2018)
Publisher : Jurnal Tepak Manajemen Bisnis

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Abstract

This study aims at acknowledging the influence of Compensation andCompetence through Service Quality toward the Cinergy of MotorcycleCompanies Class 150 Cc in Pekanbaru. The target of the study is all dialers ofPT. Astra Honda Motor, PT. Yamaha Indonesia Motor Manufacturing and PT.Kawasaki Motor Indonesia located in Pekanbaru Metropolitan. The problem ofthe research is the salary and education qualification of sellers which showpositive value every year, but the companies’ activities decrease from 2014 to2016.The population are all dialer sellers–68 persons. All population and 340costumers become the sample of the research. Every variable is examined inorder to determine the level of direct and indirect influence toward the cinergy ofthe company (the quality of service) by using smart PLS 3.0.The research findings show that compensation and competence of servicequality, partially has positive and significant influence toward the cinergy of thecompany. On the other hand, the compensation and competence show indirectinfluence significantly toward the cinergy of the company through the quality ofservice..
Co-Authors Adi Heru Sutomo Andriastuti, Bella Tri Anggriani, Dwi Apal, Rufida Nastiti Aries Pratiarso, Aries Astiani, Kurni Bram, Abd. Malik Candra, Luki Damayanti, Santi Dua, Patta Eddy Gunawan, Eddy Fattah, Muhammad Arifin Fitria, Laili I Gede Puja Astawa Karim, Rusdi Abul Karimah, Ghunniyatul Kusmaryani, Woro Latifah Latifah Mahendra, Trisna Agung Marliyah, Marliyah Matompo, Osgar S. Mike Yuliana Muslimin Muslimin Nasution, Annio Indah Lestari Natsir, Mohammad Pakpahan, Leonard Prima Kristalina Regina Regina Rosyetti, Rosyetti Rusdi Abdul Karim Rusdiono, Rusdiono Sinring, Bahar Siregar, Halasan Sjaaf, Amal Chalik Sjaaf, Amal Chalik Sri Mardiyati Vega, Nofvia De Zulfadil, Zulfadil