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Journal : JURNAL MANAJEMEN TRANSPORTASI

KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO Umagapi, Brata Wuntara; Amonalisa, Siska; Lesmini, Lies
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i3.148

Abstract

The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in Tubagus Jaya PT Maritim, either individually or jointly. Research using quantitative methods, with a population of consumers Tubagus Jaya PT Maritim many as 67 people and the determination of a sample of 30 people. Data were analyzed by using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the quality of service of documents by the service user satisfaction is r of 0.794 means there is a very strong relationship and the direction (positive), and the regression hypothesis there is no significant relationship to thitung greater than t table (10.529> 1.669) or hypothesis H1 be accepted. 2.Hasil correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r of 0.651 means a strong relationship and the direction (positive), and the hypothesis of regression showed a significant relationship that is greater than ttable thitung (6.914> 1.669) or hypothesis H2 be accepted. 3. Results of correlation between the quality of service of documents and speed of loading and unloading of general cargo together with service user satisfaction obtained r of 0.814 means the relationship is very strong and direct (positive), and F count larger than F table (62.871> 3.140) or the research hypothesis H3 is received.
Faktok-faktor yang Mendorong Wisatawan Menggunakan Transportasi Umum Firdaus, Iqbal; Lesmini, Lis; Widiyanto, Prima
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 5, No 1 (2018): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v5i1.238

Abstract

Bogor is popular for its tourist destinations among visitors. With the increasing number of domestic tourist arrivals, especially from the surrounding areas and Bogor itself, the availability of adequate public transportation is a must to support the tourism industry in the city. However, tourists prefer to use private vehicles for a visit that contributes to the increasingly severe traffic jams, especially in tourist destinations. This study aims to identify the preferences of tourist groups of public transport users and find out what factors drive them to use public transport in tourist areas. This study took place in Bogor Botanical Gardens and collected questionnaires from 401 respondents, meanwhile statistical analysis used was non-parametric chi-square test and confirmatory factor analysis. The result shows demographic factors affect the preferences of the use of public transportation, the difference in the level of satisfaction of tourists group of public transport users (regular users, infrequent users, and low users) to public transportation services in Bogor, and the similarity of main factors driving each group of tourists to use public transportation to do tourist activities in Bogor.