Article Per Year (5 Year)
p-Index From 2019 - 2024
3.276
P-Index
This Author published in this journals
All Journal Jurnal Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis International Conference on Law, Business and Governance (ICon-LBG) SOSIALITA Jurnal Kebijakan dan Pelayanan Publik (e-JKPP) International Multidiciplinary Conference on Social Sciences (IMCoSS) Visionist Jurnal EMT KITA Jurnal Bina Manajemen EKONOMIKA45 JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Ekombis Sains: Jurnal Ekonomi, Keuangan dan Bisnis JETBIS Jurnal Manajemen dan Bisnis (JMB)
Hepiana Patmarina
Universitas Bandar Lampung
Astronomy Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

Published : 28 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal EMT KITA

 1 
Pengaruh Kualitas Pelayanan dan Lingkungan Kerja Terhadap Kepuasan Pelanggan Kapal Mutiara Berkah 1 M. Ferlin Aziz Hakim; Ardansyah; Hepiana Patmarina
Jurnal EMT KITA Vol 7 No 3 (2023): JULY 2023
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v7i3.1188

Abstract

This study aims to determine the effect of differences (independent variable) on what (dependent variable). The higher the quality of service provided by PT Pelabuhan Indonesia (Persero) Regional 2 Panjang, the more satisfied the customers will be. The work environment can also affect customer satisfaction, so it is important to ensure that the conditions in the port work environment are good. The sample uses 100% of the population. Multiple linear regression analysis is a way to analyze data using the method, testing this hypothesis refers to testing (t) and testing (f). The results of this study indicate that good service makes the customers of the Mutiara Berkah 1 ship happy, and a good working environment makes the customers of the Mutiara Berkah 1 ship feel happy.
Co-Authors Agustuti Handayani Ahmad Fadhilah Wibowo Andi Dharma Tilaar Angrita Denziana Ardansyah Aulia Rahmawati Dimas Adji Prakasa Duma Monica Gultom Eriec Juwita Farida Efriyanti Farida Efriyanti Felicia Felicia Habiburrahman HABIBURRAHMAN Haninun Harto Hentonto Herry Goenawan Soedarsa Herry Goenawan Soedarsa Indrayenti Indrayenti Indri Nur Septiana Hertika Jesslyn Angelica Marvin Julio Utomo M Oktavianur M Rasyid Akbar M. Faqih Wiratama M. Ferlin Aziz Hakim M. Yusuf S. Barusman Moh. Oktaviannur Nurdiawansyah Nurdiawansyah Nuria Erisna Nuris Sanida Nurul Anisa Ramadhani Wulandari Ria Rizka Rico Dezi Afriansyah Rika Fatmala Putri Rudi Rahmat Wijaya Sapmaya Wulan Sari Amelia Diah Sufyan Edi Hartanto Syamsu Rizal Theresia Aprilliani Tina Miniawati Barusman Tri Lestira Putri Warganegara Vian Deka Ratama Wasilawati WASILAWATI Wenny Permata Sari Yaumil Khoiriyah