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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Humano: Research Journal Jurnal Office Journal on Education Jurnal Pendidikan Teknologi Pertanian Tolis Ilmiah: Jurnal Penelitian International Journal of Educational Administration, Management, and Leadership Pinisi Business Administration Review AbdiTechno (Jurnal Pengabdian Masyarakat) Jurnal Olahraga Kebugaran dan Rehabilitasi (JOKER) Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Ad'ministrare Jurnal Administrasi Bisnis INOVASI: Jurnal Hasil Pengabdian Masyarakat Pinisi Journal of Education and Management Seminar Nasional Hasil Penelitian LP2M UNM Jurnal Pallangga Praja Journal Of Sport Education, Coaching, And Health
Jamaluddin Jamaluddin
Universitas Negeri Makassar
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Journal : Jurnal Natapraja : Kajian Ilmu Administrasi Negara

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PUBLIC SERVICE STANDARDS IN THE CITY'S LABOR DEPARTMENT MAKASSAR CITY Sitti Hardiyanti Arhas; Risma Niswaty; Suprianto Suprianto; Jamaluddin Jamaluddin
Natapraja Vol 10, No 1 (2022): Policy Analysis
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/natapraja.v10i1.44124

Abstract

Improving the quality of public services and people feeling satisfied with these services is the ultimate goal of bureaucratic reforms carried out by the government. The purpose of this study is to provide an in-depth overview of public services at the Makassar City Manpower Office. To answer the research objectives, a qualitative type of research with a descriptive approach is used. The data collection method used was an in-depth interview with 5 informants. 3 informants are employees of the Makassar City Manpower Office, while the other 2 are service recipients. To obtain maximum results, the data obtained are analyzed by the stages of data condensation, data presentation and drawing conclusions. Based on the results of the study that overall public services in the Makassar City Manpower Office are good, this is characterized by service requirements that are easy to be met by the community. Fairly clear systems, mechanisms and procedures. The quality of the products offered is in accordance with the main duties and functions of the Makassar City Manpower Office. The completion period is quite good but sometimes the service exceeds the predetermined SOP. The service fee is not there or free, the recipient of the service only charges the doubling money. The results of this study are useful as input for the Manpower Office to continue to make improvements in providing services to the community such as continuing to update the official homepage owned, so that the public is easy to access information without having to go to the Makassar City Manpower Office.
Co-Authors A. Djamaluddin A. Dwi Asri Yanti A.Ersil Tenri Wekkeng Achmad Fachrul Adiguna Ahmad Rum Bismar Ahmad Syaekhu Amirah Mustarin Andi Alamsyah Rivai Andi Caesar To Taddampali Andi Feni Widyastuti Andi Intan Aulia Andi Lisna B Andi Sukainah Anggi Yuprita Amanda Puteri Arga Arga Aris Baharuddin Aslinda Aslinda Ayu Putrianingsi Bagus Sigit Sunarko Bakhtiar Bakhtiar Baswal Baswal Caeza Hary Haryadi Eka Ismantohadi Ervi Novitasari Erwin Erwin Haedar Akib Haerul Haerul Hammado Nursyahriah, Hammado Hardiansyah Hardiansyah Hasnawi Haris Helda Yusdiana Herlina Sakawati Hikmad Haikm Husain Syam Irwan Irwan Kassim Thukiman Khaidir Rahman M. Said Zainuddin Magfirah Magfirah Mila Angraeni Muchmainnah Pitasari Muh Nasrullah, Muh Muh Syahrul Muh. Darwis Muh. Husain Muh. Nasrullah Muh. Nasrullah Muhammad Darwis Muhammad Guntur Muhammad Ishak Muhammad Mustain Muhammad Nur Ikram D Muhammad Rais Nasaruddin H Nasrullah Nasrullah Nukhrawi Nawir Nunik Lestari Nurfadillah Guntur Nurhaliza Nurhaliza Nurliati Syamsuddin Nursadrina Nursadrina Nurul Musfira Nurul Wahdaniah Rahmat Rahmat Rasna Rasna Raswa Raswa Riska Amelia Risma Niswaty Rudi Salam Shumarudin Shumarudin Sirajuddin Saleh Sitti Anugrah Nur Sitti Hardiyanti Arhas St. Rahayu Ningsih St. Sriwahyuni Muksin Suci Lestari B Suharti Suharti Supriadi Supriadi Suprianto Suprianto Syahrani Syam Ulfa Mutmainah Widya Permata Indah Sari Wulandari Wulandari Yessica Claresta Zarah Puspitaningtyas Zulhimmah Mukhlis