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All Journal Pandecta Abdimas Rekayasa: Jurnal Penerapan Teknologi dan Pembelajaran The POLITICS : Jurnal Magister Ilmu Politik Universitas Hasanuddin Sriwijaya Law Review Jurnal Hukum Acara Perdata ADHAPER Jurnal Pengabdian Hukum Indonesia (Indonesian Journal of Legal Community Engagement) JPHI Indonesian Journal of Advocacy and Legal Services Jurnal Hukum Acara Perdata Seminar Nasional Hukum Universitas Negeri Semarang Law Research Review Quarterly Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN) Indonesian Journal of Law and Policy Studies Borobudur Law Review IBLAM Law Review
Nurul Fibrianti
Fakultas Hukum, Universitas Negeri Semarang
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Indonesian Journal of Law and Policy Studies

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Online Alternative Dispute Resolution for Consumer Dispute Settlement in the Digital World Ahmad Habib Al Fikry; Nurul Fibrianti
Indonesian Journal of Law and Policy Studies Vol 3, No 1 (2022): Indonesian Journal of Law and Policy Studies
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/ijlp.v3i1.6254

Abstract

Online dispute resolution by consumer dispute resolution agency has not been regulated in consumer protection law. The aims of this study: (i) showing online alternative dispute resolution is concept of consumer dispute resolution by consumer dispute resolution agency in digital world in Indonesia; (ii) showing the urgency of regulation and matters regulated in consumer protection law relating to online alternative dispute resolution. The author uses normative juridical research. The results show first, online alternative dispute resolution for consumer dispute resolution by consumer dispute resolution agency can overcome the problem of long time and not cheap costs incurred by consumers to resolve disputes, in line with the increase in digital consumers, whose implementation can improve assessment of alternative dispute resolution related to effectiveness rule of law. Second, online alternative dispute resolution needs to be regulated in consumer protection law so that consumer dispute resolution agency get legal certainty to apply them in consumer dispute resolution. Regarding the regulation, it can refer to International Council for Online Dispute Resolution and strengthen the institution of consumer dispute resolution agency. The regulation and implementation of online alternative dispute resolution by the consumer dispute resolution agency has been strengthened by success in several other countries.
Co-Authors A.A. Ketut Agung Cahyawan W Ahmad Habib Al Fikry Alamul Fikri Al Farouq Anis Widyawati Arif Hidayat Arif Hidayat Dian Latifiani DIMAS WICAKSONO Dwi Budi Santoso Karsinah Karsinah Ningsih, Ayup Suran Prita Fiorentina R Benny Riyanto Ridwan Arifin Rofi Wahanisa Rofi Wahanisa Setyowati, Ro'fah Suhadi Suhadi Suhadi Suhadi Sunyoto Sunyoto Suprapti, Duhita Driyah Ubaidilah Kamal