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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Humano: Research Journal Jurnal Office Gema Kampus IISIP YAPIS Biak JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Ad'ministrare Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Pallangga Praja Paramacitra : Jurnal Pengabdian Masyarakat Pinisi Journal of Social Science Jurnal Aktor
Herlina Sakawati
Departement Of Administrative Science, Faculty Of Social Science And Law, Universitas Negeri Makassar
Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Jurnal Office

 1 
Responsiveness, Responsibility and Accountability in Clean Water Services at Regional Public Water Supply Utility Makassar City Herlina Sakawati; Ahmira Ahmira; Widyawati Widyawati; sulmiah Sulmiah
Jurnal Office Volume 8, Number 1, January-June 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i1.33276

Abstract

Clean water service is a type of service that is considered important because it relates to aspects of life, and this service was managed by Local Water Supply starting in the 90s, until 2019 in Makassar City it was managed by Regional Public Water Supply Utility after changing to the previous Local Water Supply structure. Problems in clean water services by Regional Public Water Supply Utility Makassar City continue to occur after these changes, so this research is directed to know responsiveness, responsibility, and accountability which are three important indicators in realizing quality clean water services. The qualitative research method was chosen by the author because it can make it easier to describe and express perceptions according to research data obtained from interviews, literature studies, and observations. The results of the study show that the lack of responsiveness by the Regional Public Water Supply Utility of Makassar City in clean water services is caused by the minimum number of employees. Responsibility by the Regional Public Water Supply Utility in providing services can be realized through the provision of communication facilities and easy service procedures, as well as responding to employee complaints. However, the inaccuracy of employees in carrying out their duties makes the accountability of clean water services have a bad assessment among the community.
The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City Herlina Sakawati; Nina Agustina; Sulmiah Sulmiah
Jurnal Office Volume 7, Number 1, January-June 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v7i1.19819

Abstract

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect
Collaboration and Community Participation in Tourism Development Herlina Sakawati; Haedar Akib; Sulmiah Sulmiah; Widyawati Widyawati
Jurnal Office Volume 8, Number 2, July–December 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i2.38961

Abstract

This study discusses collaboration and community participation in tourism development in Malino Village, Gowa Regency. Malino Village has the best tourism destinations in South Sulawesi, and its management involves several parties. However, the involvement of these parties has not been well established in the cooperative relationship. Community involvement in tourism management is also considered to be still lacking. To realize tourism development in Malino Village requires collaboration between every party involved and community involvement. The data that is the study material in this study was obtained from the results of interviews, observations, and literature studies. Existing data were analyzed using Interactive Model Analysis. From the results of the analysis, it is known that the Gowa Regency Government does not have a collaborative foundation in tourism development. The cooperative relationship that exists is not based on the goal of overcoming tourism problems in Malino Village. Cooperation is carried out based on the interests of each. Community support in the development of tourism is realized by managing and maintaining the facilities and infrastructure to support the implementation of tourism prepared by the government. In order for the development of tourism in Malino village to be implemented properly, the Gowa Regency government should carry out collaboration in the form of business clusters.
Co-Authors Ahmad Wahidiyat Haedar Ahmira Ahmira Amelia Reskiani Rahmat Amihara Amihara Andi Ceri Susilawati Andi Muh. Rivai Andi Ria Islamiati Annisa Salsabila Arief Aqifila Maharani Arfian Arfian Aris Baharuddin Aris Baharuddin Aslinda Aslinda Asri Nur Aina Asri Nur Aina Asri Nur Aina Asri Nur Aina Asri Nur Aina Astika Astika Darman Manda Manda Didin Didin Dyan Paramitha Darmayanti Febrianto Syam Firda Amanda Wulandari Firman Umar Haedar Akib Haedar Akib Haedar Akib Hasnawi Haris Herling Herling Ismail Ismail Jamaluddin Jamaluddin Khusnul Hatimah M. Awaluddin Miftahul Rahmat Mudinillah, Adam Muh Nasrullah, Muh Muh Nur Yamin Muh. Darwis Muh. Nur Yamin Muhammad Luthfi Siraj Muhammad Nur Yamin Nina Agustina Novayanti Sophia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Nur Azizah Pratiwi Nur Fadhilah Umar Nyai Kurnia Wati Oki Nur Pratiwi Oky Nur Pratiwi Johansyah Oky Nur Pratiwi Johansyah Oky Nur Pratiwi Johansyah Riski Amalia Risma Niswaty S, Muh. Rizal Sherina Anary Sirajuddin Saleh Sirajuddin Saleh Sulmiah Sulmiah, Sulmiah Syarifuddin Syarifuddin Tadampali, Andi Caezar To Triyani Setiawan Wahyudi Gani, Andika Widyawati Widyawati Zarni Adia Purna Zarni Adia Purna Zulhimmah Mukhlis