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Journal : Dialogue: Jurnal Ilmu Administrasi Publik

INOVASI PELAYANAN SUPERONE (SURAT PENGANTAR ONLINE) DI KECAMATAN CANDISARI KOTA SEMARANG Usy Tiaranika; Maesaroh Maesaroh
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 2 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i2.9942

Abstract

There are many challenges and obstacles faced by the government in implementing public services until now. The emergence of public service problems must be resolved immediately in order to create good governance by applying E-Government. Based on the Regulation of the Mayor of Semarang, Candisari District, in this case, also runs the District Integrated Administration Service (PATEN) standard by making an innovation in the form of an online cover letter through an application called SUPERONE in order to achieve a fast, effective and efficient online-based service system. The purpose of this study is to analyze how the SUPERONE application innovation in Candisari District, Semarang City and to find out the inhibiting factors of the SUPERONE application innovation in Candisari District, Semarang City. The research design used in this research is qualitative research with descriptive research type. The results of this study, namely the SUPERONE application can solve public service problems, but in practice there are obstacles, namely there are still many people who do not know about the SUPERONE application, the lack of public knowledge in supporting this change project, the less maximal use of smartphones in the community in administering administrative services, lack of quality and the quantity of technical human resources in providing services, the absence of a mobile application (android) that supports administrative services.
Co-Authors A. Mesa Ramawinata Abdurrachman Faridi Adam Setiawan Adika Kusuma Afit Yuniarti Agung Herlambang Luthfi Rahman Agung Waluyo Ailsa Rachma Diar, Ailsa Rachma Alifia Intan Saputri Aloysius Rengga Ananda Rifqi Abdurrahman, Ananda Rifqi Anissa Ratna Widuri, Anissa Ratna Ari Subowo Arini Arini Arsih,, Reni Arsyad Fathon, Arsyad Asilya, Sella Rizky Bekti Rahayu Devi Anugrah Dipika Fatma Nudiana Diyah Ayu Pangestuti Diyah Tri Mumpuni Dwi Anggani Linggar Bharati Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Endah Kusumaningjati Enggareti, Viskarani Bertys Habibah Faladinta Herbasuki Nurcahyanto Hesti Lestari Iklima Rahmoona Ilma Navik Iqmalia Soraya Dwisandhi Iryadi, Roni Islamiyati, Dian Nur Jumaiyah, Wati Kartikawati, Eka Kismartini Kismartini Kusuma Ningrum, Renita Wahyu Larasati, Hanandha Liansyah, Dwi Eki Mantovani, As Sabilla Haqqi Maryanti Setyaningsih Mei Praharani Mochammad Mustam Monica, Dhea Apta Muhammad Arie Munandar Nilam Adini Rakhma Nilam Yuniar Puspitasari Nina Wahyuni Nina Widowati Nita Andelia Mandasari Nona Fitriana Nur Farida Sulsiah Nurwita, Mala Pratama, Muhamad Naufal Priska Lamella Cahya Arsa R. Slamet Santoso Raga Syaikhu Akhmad, Raga Syaikhu Rahayu Ningtyas Ratri Mardikowati Regina Dhinna Mahardika Rezha Mehdi Bazargan Romansyah arindra Adhana, Romansyah arindra Setiani, Yulinar Ayu Sri Suwitri Susi Sulandari Tedi Tri Ramana Titik Djumiarti Tri Yuningsih Tri Yuniningsih Usy Tiaranika Veronica Nimas Widia Sari Dewi, Widia Sari Yuanti, Yocky Yudha Bhakti Persada, Yudha Bhakti Yusri Kurniawati Yustianingsih Yustianingsih Zaenal Hidayat Zahra Ferlanika