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Indarto Indarto
Universitas Semarang
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Journal : SOLUSI

 1 
STRATEGI MENINGKATKAN CAPAIAN STANDAR PELAYANAN MINIMAL PADA PEMERINTAH KOTA MAGELANG Linggar Sarastri; Indarto Indarto; Paulus Wardoyo
Solusi Vol 21, No 4 (2023)
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/slsi.v21i4.7531

Abstract

The purpose of this study was to find out and analyze the strategies that can be used by the City Government of Magelang in implementing SPM (Minimum Service Standards) as an effort to fulfill basic services for the citizens of the city of Magelang, covering education, health, public works and spatial planning, public housing and residential areas, peace, public order, and community protection, and social affairs. The analytical method in this research is a qualitative case study. The data used is primary data obtained through interviews, observation and documentation which includes the efforts, constraints and strategies of the City Government of Magelang in achieving 100% of the SPM implementation target. The research findings show that there are several efforts as a strategy that can be carried out by the City Government of Magelang in targeting the implementation of SPM. These efforts include establishing the Mayor's Policy on SPM Fulfillment, establishing the Mayor's and Head of Service's Performance Agreement, conducting SPM Target Formulation Consultations with the Technical Ministries, conducting database validation, setting plans for SPM fulfillment in the RPJMD, formulating Action Plans, Cross-Sectoral Coordination, outreach and educating related parties, strengthening supervision, making routine real time evaluation applications, enforcing sanctions and establishing channels for complaints. Kata Kunci : strategy; SPM; Standar Pelayanan Minimal
Co-Authors Ahmad Sirin Ajeng Yuanitasari Akhmad Faishol Albert Albert Albertus Wijaya Kurniawan Apridyta Rachma Aryani Aprih Santoso Ardiana Nur Maulida H Ardiani Ika Sulistyawati Aulia Nur Faizah Bangun Arifanto Bayu Setiawan Damar Tedja Sukmana Darmadi Darmadi Darojat Yugiantoro Daru Setyo Wahyono David Triyono Dewi Larasati Dicky Adhinurwanto Djoko Santoso Djoko Santoso Djoko Santoso Djoko Santoso Djoko Santoso Dyah Lis Apriyani Dyah Nirmala A.J Endang Retna Triwati Widiastuti Erna Susanti Fania Mutiara Savitri Fania Mutiara Savitri Fitria Afriyani Franes Pradusuara Gracia Elora Mujianto Hadi Widayat Hereg Suswanto Putra Heru Budi Sulistyanto Ikhwan Wicaksono Joko None Purwanto Juandy Seiver Langelo Kesi Widjajanti Kusuma Citra Wati Kuswardani Kuswardani Lestari, Rohmini Indah Lilik Widayanto Linggar Sarastri Lucia Hartiningtyas Mardyasari Muhammad Ridwan Muhammad Syukron Ginanjar Muhammad Tsamrudin Narendra Bayu Putra Oxy Mahendra Prabowo Pahlawansjah Harahap Pahlawansjah Pahlawansjah Pahlawansyah Harahap Paulus Wardoyo Paulus Wardoyo Paulus Wardoyo Paulus Wardoyo Prawihatmi, Chatarina Yekti Puji Ambarukmi Ratih Hapsari Handayani Reza Luthfi Bawono Riski Meirdiani Lestari Romario Katagame Santoso, Joko Siti Chasanah Siti Nur Alfiyah Slamet Jarwanto Sri Haryati Sri Indarwati Sri Sarwoasih Sri Yuni Widowati Sri Yuni Widowati Sriatun Sriatun Sujito Sukarno . Suprayitno Suprayitno Teguh Ariefiantoro Wyati Saddewisasi Wyati Sadewisasi Yuli Budiati Yuli Budiati Yuli Budiati Yuli Budiati Yuniarti Anis Pramukawati Yurike Novianty