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All Journal PROSIDING SEMINAR NASIONAL SEGMEN Jurnal Manajemen dan Bisnis e-Journal Ekonomi Bisnis dan Akuntansi Jurnal Keuangan dan Perbankan Benefit: Jurnal Manajemen dan Bisnis Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA BALANCE: Economic, Business, Management and Accounting Journal Jurnal Proaksi Review of Management and Entrepreneurship Jurnal Pengabdian Masyarakat IPTEKS BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ulil Albab Jurnal Ekonomi dan Bisnis GROWTH (JEBG) ULIL ALBAB National Multidisciplinary Sciences
Maheni Ika Sari
Universitas Muhammadiyah Jember
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ANALISIS PERSEPSI TENTANG KUALITAS LAYANAN TERHADAPKEPUASAN KONSUMEN PADA UD. MUKTI JAYA JEMBER Mohammad Ongky Andrean; Haris Hermawan; Maheni Ika Sari
Growth Vol 21 No 2 (2023): November
Publisher : Relawan Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/growth-journal.v21i2.3493

Abstract

Performance decisions get better, namely the goal for all employees to want to achieve the targets that have been set. The purpose of this study was to determine the Perception Analysis and Consumer Satisfaction at UD. Mukti Jaya Jember. The population used in this research is UD consumers. Mukti Jaya Jember. The sample used was 82 respondents, using a non-probability sampling technique. The data analysis technique uses multiple linear regression analysis. The results of this study indicate that the Perception Analysis variable has a significant effect on consumer satisfaction. Suggestions in this study is that companies can increase customer satisfaction.
Pembiayaan Bermasalah pada BPRS Bhakti Sumekar Cabang Madya Jember : Strategi Penanganan dan Penyelesaiannya Yusfi Nila Fardela; Maheni Ika Sari; Wahyu Eko Setianingsih
BUDGETING : Journal of Business, Management and Accounting Vol 5 No 2 (2024): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v5i2.7892

Abstract

The purpose of this study was to determine the strategy of handling and resolving problem financing at BPRS Bhakti Sumekar Madya Jember Branch. This research is qualitative research with a descriptive approach. A sample of 22 respondents was obtained using purposive sampling technique. Data was obtained using interviews, observation, documentation, and questionnaires and analyzed using SWOT Analysis. The results showed the results of the SWOT analysis of BPRS Bhakti Sumekar Madya Jember Branch that a growth-oriented strategy is used to implement the strategy, this is because the IE matrix shows that the highest overall score is in quadrant I. Where BPRS Bhakti Sumekar in this quadrant is in a very favorable position. BPRS Bhakti Sumekar has many capabilities and strengths that can be optimized to overcome threats and weaknesses in BPRS Bhakti Sumekar Madya Jember Branch. Keywords: BPRS Bhakti Sumekar Madya Jember Branch, Handling Strategy, Settlement Of Problem Financing.
The Effect Of Teller Service Excellence On Customer Satisfaction at PT. Bank Negara Indonesia (Persero), Tbk. Bondowoso Branch Office Mohammad Fathul Muin; Maheni Ika Sari; Ira Puspita Dewi S
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 2 No. 10: September 2023
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v2i10.2189

Abstract

Banks as one of the financial institutions engaged in services, must be able to provide the best service (service excellence) in order to win the increasingly competitive competition, thereby providing satisfaction to customers. PT. Bank Negara Indonesia (Persero), Tbk. KCP Bondowoso is a bank that competes with other banks including BRI, Bank Mandiri, BSI, and others, PT. Bank Negara Indonesia (Persero), Tbk. KCP Bondowoso competes to increase customer satisfaction, so that customer loyalty is formed. PT. Bank Negara Indonesia, Tbk has proven its consistency in increasing customer satisfaction in conducting banking transactions. The purpose of this study is to determine and analyze whether ability, attitude, appearance, attention, action and accountability have a significant effect on customer satisfaction at PT. Bank Negara Indonesia (Persero), Tbk. KCP Bondowoso. This type of research is causality research. The population in this study are all customers of PT. Bank Negara Indonesia (Persero), Tbk. Bondowoso KCP using teller services in November 2021 totaled 2,760 people. The sample used was 97 respondents using a purposive sampling technique. The analysis tool uses multiple linear regression. The results of the study prove that ability, attitude, appearance, attention, action and accountability have a significant effect on customer satisfaction at PT. Bank Negara Indonesia (Persero), Tbk. KCP Bondowoso.
Co-Authors Achmad Hasan Hafidzi Agus Irawan Ahmad Baiquni Ahmad Hasan Hafidzi Akhmad Suharto Alfi Arif Ana Mufida Ana Mufidah Aqnes Devita Efendy Arrahhma Elian Tania Bayu Dwi Cahyo Bayu Wijayantini, Bayu Devi Lestari Dian Asih Budiarti Ega Afri Wulandari Fardhotun Ainun N Haris Hermawan Haris Hermawan Ira Puspita Dewi S Jekti Rahayu Juhari Juhari Mela Rosalina Mochtar Luthfi Effendy Mohammad Fathul Muin Mohammad Ongky Andrean Muhammad Edo Fiorentino Muzaki Ahmad Dayan Nadia Oktaviani Nely Supeni Nely Supeni Nita Herlina Novita Dwi Susanti Nur Ita Sari Nurul Qomariah Retno Endah Supeni Retno Endah Supeni Ririn Windari Rosalina, Mela Rusdiyanto Rusdiyanto Silvia Yunitasari Siti Naisyah Tatit Diansari Reskiputri Tatit Diansari Reskiputri Terawati Isro’ Aini Wahyu Eko Setianingsih Wenny Murtalining Tyas Winahyu, Pawestri Windiawati Windiawati Yoni Setiawan Yusfi Nila Fardela Yusron Rozzaid Zauharotul Ma’nunah