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Survei Kepuasan Kerja Pelanggan Internal (Pegawai) di RSUD K.R.M.T Wongsonegoro Kota Semarang Widya Ratna Wulan; Faik Agiwahyuanto; Evina Widianawati; Baju Widjasena
Jurnal Kesehatan Vol 8 No 2 (2020): Agustus
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-kes.v8i2.141

Abstract

Hospital as the health care provider institutions need to keep the employee performance as a service quality’s major factor that given to customers. K.R.M.T Wongsonegoro Regional Public Hospital that gave the public health services had done to measure the internal customer (employee) satisfaction through internal customer (employee) survey since 2018. This study aims to analyze the employee’s expectation and satisfaction suitability to the factors that affect work satisfaction as a service quality development in K.R.M.T Wongsonegoro Regional Public Hospital Semarang. This study used survey method. Also used descriptive study design by quantitative-qualitative approach and cross sectional time. Dependent variable is internal customer (employee) satisfaction, while leadership, compensation, work environment, a promotion chance, and supervise as independent variabels. The index average of internal customer (employee) satisfaction as much as 73,8% with satisfaction details related to control of  leadership 75%, compensation (75%), work environment (73%), a promotion chance (74%), and supervision (74%). This item can be concluded that internal customers (employee) in K.R.M.T Wongsonegoro Regional Public Hospital Semarang 2019 is quite satisfied with the institution services seen from leadership and compensation items provided that motivated their  satisfaction, but compensation and the promotion chance need to be improved.
Pengaruh Perilaku Hidup Sehat dan Literasi KMS terhadap TUMBANG Balita Faik Agiwahyuanto; Dyah Ernawati; Evina Widianawati
Jurnal Kesehatan Vol 9 No 1 (2021): April
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/jkes.v9i1.207

Abstract

The growth and development status of children was been seen from nutritional status andcognitive and psychomotor aspects of children aged 0 to 5 years and child will automaticallyfollow behaviour of their parent’s lives. Aside from being a source of child healthinformation, in the KMS book there was also information on children's weight and heightgraphic data obtained from the Posyandu scales. To determine the influence of healthy livingbehaviors of parents and KMS book, literacy towards the growth and development status ofbabies-toddlers. The study design was correlative with the type of cross-sectional study, thethe sample was 49 respondents, data collection techniques used healthy life behaviorquestionnaires and KMS book literacy and observations and records from the results ofmeasurements of growth and development status of infants-toddlers in January 2020, anddata analysis using Pearson Correlation test. The healthy behavior of parents and KMS bookliteracy influenced the growth and development status babies-toddlers. The cognitive aspectsof the community were able to read the KMS chart and find out the meaning of the KMSchart to monitor the weight and nutritional status of babies-toddlers. In the psychomotoraspect, people began to realize the importance of giving breast milk for >6 months andcooking their own food. The suggestion was need for more intensive mentoring to Posyanduadministrators to increase KMS literacy and be able to teach it to all families.
Analisis Quality Assurance Penerapan Kebijakan Reward and Punishment Berdasarkan Assesment Tingkat Kepatuhan Faik Agiwahyuanto; Evina Widianawati; Widya Ratna Wulan; Cesara Kharismaharani Komara
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 8, No 1 (2020)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v8i1.263

Abstract

Standard Operating Procedure (SOP) for patient registration service at RSUD Dr. M. Ashari Pemalang is in force since 2016. Oversight is carried out in the hospital registration section (outpatient, inpatient, and emergency department) but not documented. This study aims to analyze quality assurance by implementing a reward and punishment policy based on compliance level assessment of inpatient registration service officers in the SOP for patient registration. This research type is descriptive study. Data collected by observation and interview methods. Research subjects were 2 inpatient registration service officers and the Head of the Medical Record Unit. The object of the study was the Standard Operating Procedure for inpatient registration at RSUD Dr. M. Ashari Pemalang. Data analyze using univariate with percentage and content analyze. Research results are RSUD Dr. M. Ashari Pemalang does not have an SOP for Inpatient Registration Services for BPJS patients. Facilities and infrastructure at Inpatient Registration Services are sufficient, but bracelets for baby patients are only available in the emergency room. Another inadequate tool is MNH written manually using white paper. The reward given is only in the form of thank you. Punishment for officers who are not obedient is verbally reprimanded, given input and guidance.
Tinjauan Penyebab Pengembalian Berkas Klaim Kasus Gawat Darurat Faik Agiwahyuanto; Sylvia Anjani; Arinda Juwita
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 9, No 2 (2021)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v9i2.318

Abstract

Pasien JKN di IGD dengan cara bayar menggunakan JKN KIS bisa diklaim kan dengan syarat bahwa diagnosis masuk merupakan dalam kriteria gawat darurat sesuai dengan syarat diagnosis yang sudah ditentukan oleh BPJS Kesehatan, pasien sudah terdaftar kepersertaanya, serta persyaratan berkas klaim lengkap. Jenis penelitian ini adalah deskriptif dengan pendekatan kasus (case-studies) yang datanya berupa data hasil observasi dan data hasil wawancara. Hasil penelitian berdasarkan observasi terhadap sampel 85 berkas pengembalian klaim pasien di IGD RSUD KRMT Wongsonegoro Kota Semarang ada 29 pasien (34,1%) memenuhi kriteria gawat darurat menurut BPJS Kesehatan dan tidak memenuhi kriteria gawat darurat 56 pasien (65,9%). Penyebab pengembalian berkas klaim kasus gawat darurat yaitu karena BPJS Kesehatan meminta konfirmasi kondisi emergency pasien 47 berkas (55,3%), alasan pasien pulang APS 22 berkas (25,8%), readmisi 7 berkas (8,23%), kurangnya kelengkapan surat kronologis 5 berkas (5,9%), kesalahan nilai GCS total 2 berkas (2,35%), dan alasan pasien dirujuk 2 berkas (2,35%).
Analisis Ketepatan Koding dan Kinerja Petugas di Unit Koding/Indeksing Rumah Sakit Mitra Husada Kota Pring Sewu Faik Agiwahyuanto; Tri Indah Sari; Shinta Octaviasuni
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 7, No 2 (2019)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v7i2.243

Abstract

Bagian unit koding di RS Mitra Husada dalam menentukan kode diagnosis dan tindakan masih menggunakan koding manual karena belum tersedianya ICD elektronik. Penentuan kode menggunakan ICD-10 untuk menentukan kode diagnosa dan ICD-9 CM untuk mementukan kode tindakan. Selain itu, petugas koding hanya ada 2 orang. Tujuan penelitian untuk mengetahui pelaksanaan dan kinerja petugas koding dan indeksing di RS Mitra Husada. Metode penelitian menggunakan desain exploratory design atau strategi transformatif sekuential. Populasi adalah koding 100 kasus rawat inap di RS Mitra Husada. Sampel penelitian sebanyak 30 koding kasus rawat inap. Informan informatif adalah petugas koding dan indeksing sebanyak 2 orang. Pengumpulan data fase kualitatif dan kuantitatif. Analisis data menggunakan analisis data kualitatif dan kuantitatif. Hasil menunjukkan bahwa bagian koding sudah memiliki kesesuaian kode sebesar 100%. Pelaksanaan koding petugas masih perlu belajar rule MB dan penyebab dasar kematian guna menambah pengetahuan petugas. Kinerja petugas unit koding indeksing sudah terdapat SPO yang mana belum berjalan sesuai dengan pelaksanaan yang dilakukan petugas. Tercampurnya prosedur koding dan indeksing yang pada pelaksanaannya dilakukan secara terpisah sehingga mengindikasi ketidak patuhan petugas terhadap SPO yang terdapat di unit koding dan indeksing. 
The Impact of Cigarette Prices, Store Displays, Covid-19, and Excise Tariffs on Cigarette Consumption Faik Agiwahyuanto; Evina Widianawati; Widya Ratna Wulan
Jurnal Kebijakan Kesehatan Indonesia Vol 11, No 2 (2022)
Publisher : Center for Health Policy and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkki.74511

Abstract

Indonesia was the third country with the largest number of smokers in the world after China and India. The number of smokers in Indonesia tends to increase from the population of Indonesia. Factors that have an impact on cigarette consumption were cigarette prices, store displays, the Covid-19 pandemic, and excise tariffs. This research aims to examine the impact of cigarette prices, store displays, covid-19, and excise tariffs on cigarette consumption. This study used qualitative methods. This research was conducted from October 16 to November 13, 2020. Research instrument used in-depth interviews sheet and direct with participants. Interviews were transcribed verbatim and analysed used Haase's adaptation of Colaizzi's phenomenological. Research data analysis used content analysis with software Atlas.ti. The research results showed that cigarette prices, store displays, covid-19, and excise tariffs have no impact on cigarette consumption.
Pengaruh Durasi Waktu Pendaftaran terhadap Kepuasan Pasien antara Pendaftaran Online dan Offline Jaka Prasetya; Sylvia Anjani; Faik Agiwahyuanto
Jurnal Kesehatan Vol 10 No 2 (2022): Agustus
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/jkes.v10i2.322

Abstract

Long waiting times affect the pharmacy's efficiency and cause patients' dissatisfaction. The queue system at Puskesmas that does not perform maximally can be caused the Puskesmas’s perform ineffectively. For each Puskesmas it is a challenge to decrease the patients’ waiting time, to provide timely care and to improve the patient’s satisfaction. Long waiting times are the most important complaint in patient satisfaction surveys. The objective of this article was analysis of the effect of registration time duration on patient satisfaction between online registration of Puskesmas Without Queues (PUSTAKA) and offline registration at Community Health Centers (Puskesmas) Semarang. The design of this study was a correlation study with a cross sectional approach. The populations were 150 patients who registered online and offline Puskesmas Semarang on average in December 2019. The sample were 109 patients. Data analysis procedures to test the duration of time using different tests (t independents samples) while the analysis of the effect of registration time duration towards patient satisfaction between online registration of Puskesmas Without Queues (PUSTAKA) and offline registration at Community Health Centers (Puskesmas) Semarang uses linear regression multiple. There is an effect of time duration on patient satisfaction
KEAMANAN DAN KERAHASIAAN DOKUMEN REKAM MEDIS BAGIAN FILING RUMAH SAKIT ROEMANI MUHAMMADIYAH SEMARANG TAHUN 2020 Sylvia Anjani; Zaenal Sugiyanto; Faik Agiwahyuanto; Layla Nur Azizah; Fitria Wulandari
VISIKES: Jurnal Kesehatan Masyarakat Vol 21, No 2 (2022): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v21i2Supp.6683

Abstract

Latar Belakang: Berdasarkan pengamatan awal masih ditemukan petugas selain rekam medis atau selain petugas filing yang masuk ke ruang filing. Pada pintu filing yang menuju ke bagian pendaftaran pintu tidak terkunci. Melindungi keamanan serta kerahasiaan ruang filing sangat diperlukan agar terhindar dari kejahatan, kecelakaan dan lainnya.Tujuan: mendeskripsikan keamanan dan kerahasiaan dokumen rekam medis diruang filing RS Roemani Muhammadiyah Semarang.Metode: Jenis penelitian yang digunakan adalah deskriptif dengan metode observasi dan wawancara.Hasil: Penelitian menunjukan dari segi aspek fisik sudah aman, sampul dokumen RM terbuat dari bahan kertas Art Karton 230gr. Ruangan filing tidak tersedia APAR, kamfer dan tracer. Petugas masih melakukan aktifitas makan dan minum di ruang filing. Pintu ke-2 tidak terkunci dan masih ada selain petugas rekam medis yang masuk ke ruang filing.Kesimpulan: Sebaiknya pihak rumah sakit melengkapi ruang filing dengan APAR, tracer, kamfer dan melakukan pemeliharaan kebersihan di ruang filing. Untuk menjaga kerahasiaan rekam medis pasien sebaiknya rumah sakit dengan tegas melarang selain petugas filing untuk masuk ke ruang filing.
Determination of Policies for Covid-19 PPE Using for URM Hospital Employees During The Pandemic Ramadhany, Nur Azizha; Prasetya, Jaka; Agiwahyuanto, Faik
Journal of Health Education Vol 7 No 1 (2022): April 2022
Publisher : Universitas Negeri Semarang cooperate with Association of Indonesian Public Health Experts (Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI))

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jhe.v7i1.56223

Abstract

Background: Policies regarding procedures for using Personal Protective Equipment (PPE) for medical record officers were needed during the Covid-19 pandemic. This study aims to analyze the quality assurance of services in the medical record unit RSUP Dr. Kariadi Semarang in the era of the Covid-19 pandemic. Type of mixed methods research. Methods: Type of mixed methods research. This research was conducted from July 1 to August 15, 2020. The data were obtained through in-depth interviews, and the processing and analysis of research data were carried out using content analysis and quantitative methods. Results: RSUP Dr. Kariadi Semarangalready have an SOP for the procedure for using Personal Protective Equipment (PPE) for medical record officers during the Covid-19 pandemic. Officers comply with the SOP for using Personal Protective Equipment (PPE) during the pandemic. Conclusions: There has been an evaluation of hospital policy monitoring the use of PPE for medical record officers in the Covid-19 pandemic era. KEYWORDS: Policies; Personal Protective Equipment (PPE); URM; Covid-19 pandemic era
The Influence of Outpatients Medical Information Completeness in The Emergency Departments and Policlinics on Returning BPJS Health Claim Status Faik Agiwahyuanto; Maulana Tomy Abiyasa; Adian Khoironi; Ester Widhiatmi Sutiningary
MEDIA ILMU KESEHATAN Vol 11 No 2 (2022): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v11i2.709

Abstract

Background: Returning BPJS Health claim status required some outpatients data, therefor this study conducted to understand the medical information needed for the BPJS Health claim.Objective: The objective of this paper was returning BPJS Health claim status required some outpatients data, therefor this study conducted to understand the medical information needed for the BPJS Health claim.Methods: Retrospective analysis with quantitative approach. Variables were groups of cases in the form of confirmation from BPJS Health related to reviews on pending claim files, differentiated according to the type of case. As far as observations could be grouped into 8 confirmation groups as the theme of the cases taken 396 samples of pending claim files at XXX Hospitals Semarang Central Java Indonesia. Data collection was obtained from observations. Data analysis used quantitative analysis.Results: 16.9% were confirmation related to Z code as diagnosis, 11.1% were confirmation of secondary codes, 17.2% were confirmation of potential outpatient and inpatient care, 7.6% were system confirmation, 11.6% were confirmation related to medical support, 11.1% were confirmation regarding number of visits, 5.3% were confirmation related to medical actions, and 19.2% were other confirmations, which contains about authentication, administrative documents, patient identity.Conclusion: Completeness of medical information on outpatients from emergency departments and polyclinic of BPJS Health patients were confirmation related to Z code as diagnosis, confirmation of secondary codes, confirmation of potential outpatient and inpatient care, system confirmation, confirmation related to medical support, confirmation regarding number of visits, confirmation related to medical actions, and other confirmations.